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    License/Key Licenses under 2 email accounts

    Hello,

    I've discovered that I have purchased licenses under 2 different email accounts. They are:


    When I login to your site with both email accounts to obtain the license registration key from your site, I cannot get the program to update ALL of the licensed 'Options' that I have purchased.
    Is it possible for you to combine the licenses under one account (****). Or, do you have another workaround for me?
    Last edited by Mona; 12-23-2016, 06:13 AM. Reason: remove account info

    #2
    I removed the email addresses, not a good idea to expose them to the world. I will refer this to the staff for you.
    How to post the internal log


    Things should be made as simple as possible, but no simpler.
    Albert Einstein

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      #3
      Originally posted by brewer55 View Post
      Hello,

      I've discovered that I have purchased licenses under 2 different email accounts. They are:


      When I login to your site with both email accounts to obtain the license registration key from your site, I cannot get the program to update ALL of the licensed 'Options' that I have purchased.
      Is it possible for you to combine the licenses under one account (****). Or, do you have another workaround for me?
      Hi brewer55,

      Apart from 90312's respond, I've removed the account info in the last sentence as well.

      About this problem, I've sent you an email; if you do not get my email, please contact me . Thanks.

      Regards,
      mona

      Comment


        #4
        Originally posted by 90312 View Post
        I removed the email addresses, not a good idea to expose them to the world. I will refer this to the staff for you.
        Thank you for doing that. I just replied to Mona regarding this issue. Her email fell into my SPAM folder and I just noticed it.

        Comment


          #5
          Originally posted by Mona View Post
          Hi brewer55,

          Apart from 90312's respond, I've removed the account info in the last sentence as well.

          About this problem, I've sent you an email; if you do not get my email, please contact me . Thanks.

          Regards,
          mona
          I just found your email in my SPAM folder. I just sent you a reply. Thanks.

          Comment

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