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    DRM Removal for Movies Movie: Unacknowledged Failed

    Hi,

    I tried to remove DRM on the new movie "Unacknowledged" and I got this:

    (moved to attachment, please do not post logs in the message text area in the future, make it into a text file with Notepad and use the Manage Attachments button)
    Attached Files

    #2
    Hello.

    I got same problem with a movie "Familien Gyldenkål"

    I have also attached the log file.
    Attached Files

    Comment


      #3
      Thanks for the feedback and sorry for the problem, the Beijing staff will be back on duty in about 29 hours--not to say it will be fixed by then, but at least they will know of it.
      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

      Comment


        #4
        Originally posted by fidodkk View Post
        Hello.

        I got same problem with a movie "Familien Gyldenkål"

        I have also attached the log file.
        Is it a audiobook? I did not serch the movie named "Familien Gyldenkål"


        Is it only show in De itunes store?
        User Manual for DVDFab v10 (pdf)

        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab10\Log
        For Mac: Finder> Documents> DVDFab10> Log

        DVDFab Player 5:
        For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

        Comment


          #5
          I think its only show up in danish itunes store.

          Last edited by fidodkk; 05-23-2017, 09:41 AM.

          Comment


            #6
            Yes it is only show in Danish store.
            This maybe cause by special character "å”
            You can help us test it, frist you deleted character "å” in itunes file info, and use drm remove it again.
            We will check it, too.
            User Manual for DVDFab v10 (pdf)

            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab10\Log
            For Mac: Finder> Documents> DVDFab10> Log

            DVDFab Player 5:
            For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

            Comment


              #7
              It doesn't make any difference with and without å

              Comment


                #8
                please try the new version 10040 and tell us the result, thanks!

                Wilson
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment


                  #9
                  Does not work with Familien Gyldenkål, but works well with another danish movie without å.

                  I do not know if it is å that still teases.

                  Tools like "TunesKit DRM Media Converter for Windows" works fine with Familien Gyldenkål without problems.

                  But i hope your DRM modul will work in the future.

                  Comment


                    #10
                    We will check it.
                    User Manual for DVDFab v10 (pdf)

                    DVDFab log default location:
                    For Windows: C:\Users\User Name\Documents\DVDFab10\Log
                    For Mac: Finder> Documents> DVDFab10> Log

                    DVDFab Player 5:
                    For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log

                    Comment

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