Announcement
Collapse
No announcement yet.
Unknown Error
Collapse
X
-
Hi,
Did you still have the problem?
WilsonPlease post your logs the default location is:
For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
Please use attachment button and attach your most recent, Internal log and post right here.
If it's the burning issue, please also attach burn log.
Thanks!
Comment
-
Ok so this issue has returned.. copied 7 BDs no problem.. next 2 I get the unknown error, so guessing something on DVDFab Server end ??
here is logs anyway
Code:DVDFab 10.0.3.9 (2017/05/23 17:09:55) 0m 00.29s: Init Public log: enabled. 0m 00.29s: Init Private log: finish. 0m 00.29s: App info: 2017-5-16 0m 00.29s: App info: 10.0.3.9 10039 Official 0m 00.37s: Init CrashReportSettings: enabled. 0m 00.37s: Init DVDInfo_Log: enabled. 0m 00.37s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:F:", 0m 00.37s: Init Qt_Log: disabled. 0m 00.43s: Decrypt: SetCanDecryptBlurayDisc 1 0m 00.43s: Decrypt: SetCanDecryptDVDDisc 1 0m 00.49s: Profile Manager :: Begin Load Profile 0m 00.49s: SUCCEED: IServerService WebServer Init succeed. 0m 00.51s: SUCCEED: IServerService MediaLibrary Init succeed. 0m 00.77s: Qt Translator file load success 0m 00.77s: App info: client type 22. 0m 00.78s: MobilePlay load: preload successful. 0m 00.85s: MobilePlay load: Load successful. 0m 00.85s: set code page: .0 0m 00.85s: Init process: Transfer settings successful. 0m 00.86s: info: check logpath= E:/Documents/DVDFab10/Log/ 0m 00.87s: info: _check_gpu is running ... 0m 01.38s: info: check_gpu run successful 0m 01.38s: info: recommand= 56, Shrink support= 0, enable= 0, cuda_cap= 1 , cpu_count= 8 0m 01.38s: GPU check: GPUAccelerate-0X39 0m 01.38s: GPU check: GPUAccelerate setting-0X38, 0X38 0m 01.39s: GPU check: CUDA cap-0X1 0m 01.39s: GPU check: Support coreavc decode-0 0m 01.39s: GPU check: Lighting shrink status-0, 0 0m 01.39s: GPU check: Graphics info 1: NVIDIA GeForce GTX 285 : 21.21.13.4201 : 1.3 0m 01.40s: Init process: Load config successful. 0m 01.40s: Init process: Windows os type is 64bit System Windows 10 Build 14393. 0m 01.40s: Init process: command line in is "F:\" 0m 01.40s: bTimeoutReturn=0 0m 01.41s: Init process: there is another app running and exit. 0m 01.46s: Profile Manager :: End Load Profile 4m 31.13s: mk exception 4m 31.13s: ff error: 0 4m 31.14s: failed to open 306 4m 50.19s: Source manager: open failed, delete source id 1. 4m 50.20s: Source manager: open source flag:1,0,1,1,1 5m 54.61s: DriveX msg: remove media in driveX F. 5m 54.62s: Source manager: open source flag:1,0,1,1,1 6m 33.51s: opening drive F 6m 33.52s: opened i/o 6m 33.53s: got media type 15 6m 34.50s: got max lba 23425407 6m 35.58s: got disc type 20 6m 35.58s: type Blu-ray BDMV 6m 35.58s: volume label Deepwater Horizon 6m 35.58s: DriveX msg: media open(false) sucess in driveX F. 6m 35.58s: DriveX msg: add media success in driveX F. 6m 35.59s: DriveX msg: send open media msg to thread for driveX F. 6m 35.59s: Source manager: add source id 2. 6m 35.61s: bd set region ? 6m 35.61s: Source open status:DVD Yes, 2231-10-11 6m 35.61s: Source open status:BD Yes, 2231-10-11 6m 35.61s: bd set region B 6m 35.81s: internal path F:/BDMV/ 6m 36.09s: aacs 1 bd+ 0 6m 37.23s: got bdmv 6m 37.25s: got agid 0 6m 37.32s: sent host cert chal 6m 37.33s: got drive cert chal 6m 37.34s: BEC 0 6m 37.34s: DRIVE_VENDOR 0x0067 6m 37.39s: got drive key 6m 37.39s: got host key signature 6m 37.39s: verified drive signature 6m 37.40s: verified host signature 6m 37.45s: sent host signature and key point 6m 37.45s: got bus key 6m 37.89s: got volume id 6m 37.90s: got volume id mac 6m 37.90s: volume id is correct 6m 37.90s: got vid 0m 00.06s: DVDFab 10.0.3.9 (2017/05/23 17:13:03) 0m 00.06s: Init Public log: enabled. 0m 00.07s: Init Private log: finish. 0m 00.07s: App info: 2017-5-16 0m 00.07s: App info: 10.0.3.9 10039 Official 0m 00.14s: Init CrashReportSettings: enabled. 0m 00.15s: Init DVDInfo_Log: enabled. 0m 00.15s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:F:", 0m 00.15s: Init Qt_Log: disabled. 0m 00.21s: Decrypt: SetCanDecryptBlurayDisc 1 0m 00.21s: Decrypt: SetCanDecryptDVDDisc 1 0m 00.26s: Profile Manager :: Begin Load Profile 0m 00.27s: SUCCEED: IServerService WebServer Init succeed. 0m 00.28s: SUCCEED: IServerService MediaLibrary Init succeed. 0m 00.54s: Qt Translator file load success 0m 00.54s: App info: client type 22. 0m 00.56s: MobilePlay load: preload successful. 0m 00.62s: MobilePlay load: Load successful. 0m 00.63s: set code page: .0 0m 00.63s: Init process: Transfer settings successful. 0m 00.63s: info: check logpath= E:/Documents/DVDFab10/Log/ 6m 38.54s: blu-ray 77FB87D508CD09D8D53184B990A19A8065C95BF4 0m 00.64s: info: _check_gpu is running ... 0m 01.23s: Profile Manager :: End Load Profile 6m 39.27s: cert BEE=0x00 same 0m 01.42s: info: check_gpu run successful 0m 01.42s: info: recommand= 56, Shrink support= 0, enable= 0, cuda_cap= 1 , cpu_count= 8 0m 01.42s: GPU check: GPUAccelerate-0X39 0m 01.43s: GPU check: GPUAccelerate setting-0X38, 0X38 0m 01.43s: GPU check: CUDA cap-0X1 0m 01.43s: GPU check: Support coreavc decode-0 0m 01.43s: GPU check: Lighting shrink status-0, 0 0m 01.43s: GPU check: Graphics info 1: NVIDIA GeForce GTX 285 : 21.21.13.4201 : 1.3 0m 01.44s: Init process: Load config successful. 0m 01.44s: Init process: Windows os type is 64bit System Windows 10 Build 14393. 0m 01.44s: Init process: command line in is "F:\" 0m 01.45s: bTimeoutReturn=0 0m 01.45s: Init process: there is another app running and exit. 7m 40.65s: mk exception 7m 40.65s: ff error: 0 7m 40.65s: failed to open 306 7m 44.89s: Source manager: open failed, delete source id 2. 7m 44.90s: Source manager: open source flag:1,0,1,1,1 7m 47.85s: Exit process: stop running. 7m 47.92s: Exit process: finish MainUI. 7m 47.92s: Exit process: finish FreePref. 7m 47.92s: Exit process: finish AVEditWrap Release.
Comment
-
Hi K1LL3M,
We are updating our server, please kindly try again later. Thank you.User Manual for DVDFab v10 (pdf)
DVDFab log default location:
For Windows: C:\Users\User Name\Documents\DVDFab10\Log
For Mac: Finder> Documents> DVDFab10> Log
DVDFab Player 5:
For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log
Comment
Comment