the family r2

[mickey]

hi all,
well here we go again have just tried to copy "the family r2" the same result as enders game "failed to open, check that the disc is playable" this is the second disc to show this problem.
can anyone at dvdfab tech fix this any time soon please?.
find enclosed internal log.
thanks in advance.

DVDFab 9.1.3.6 (2014/03/29 10:29:45)

0m 00.35s: Init Public log : enabled.
0m 00.35s: Init Private log : finish.
0m 00.35s: App info: 2014-3-20
0m 00.35s: App info: 9.1.3.6 9136 Official
0m 00.37s: Init CrashReportSettings : disabled.
0m 00.37s: Init DVDInfo_Log : enabled.
0m 02.59s: Profile Manager :: Begin Load Profile
0m 02.76s: Qt Translator file load success
0m 02.81s: App info: client type 2.
0m 02.82s: Fabplay load: preload successful.
0m 03.12s: Fabplay load: Load successful.
0m 03.12s: Init process: Transfer settings successful.
0m 03.12s: info: fabcheck logpath= C:/Documents and Settings/charlie/My Documents/DVDFab9/Log/
0m 03.60s: fab_check_gpu is running ...
0m 13.68s: fab_check_gpu run out of time , terminating
0m 13.68s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 13.68s: GPU check: GPUAccelerate-0
0m 13.68s: GPU check: GPUAccelerate setting-0, 0
0m 13.70s: GPU check: CUDA cap-0
0m 13.70s: GPU check: Support coreavc decode-0
0m 13.70s: GPU check: Lighting shrink status-0, 0
0m 13.71s: Init process: Load config successful.
0m 13.71s: Init process: Windows os type is 9.
0m 13.71s: Init process: command line in is
0m 17.21s: Reg check: Parse string: ( 91:8260762964 )( 1:8260762964 )( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 60:8260762964 )( 200:1443824760 )( OV:9136 )( BV:9130 )( S:09eca089ef380d78481601aa84bde5c0 )
0m 17.25s: Reg check: Option check status-Local
0m 17.25s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:0:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:1:1 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:0:0 )-( 2D to 3D:0:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 17.25s: App info: language type ENU.
0m 17.25s: Reg check: Start get sys number.
0m 17.25s: Reg check: Serial number is: 00-22-75-92-f8-d0
0m 17.25s: Reg check: Connect type is: 0
0m 17.53s: Init process: Init GPU settings successful.
0m 18.40s: Init preview: Begin init preview play engine.
0m 30.25s: Init preview: Init internal engine successful.
0m 31.17s: Reg check: Times of connecting error is: 0
0m 31.17s: Reg check: Parse string: ( S:3c6e0205bd1dbab6b942e09f6a1d35f0
0m 31.17s: Reg check: Option check status-NewWork
0m 31.17s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 38.18s: Profile Manager :: End Load Profile
0m 42.48s: Burn engine: start init.
0m 53.71s: Burn engine: engine type-0.
0m 53.71s: Burn engine: writer count 3.
0m 53.71s: Burn engine: 0- E:\ [HL-DT-ST DVD-RW GSA-H11N JG03 (Ide)].
0m 53.73s: Burn engine: 1- F:\ [MATSHITA BD-MLT UJ240AS 1.00 (Usb)].
0m 53.73s: Burn engine: 2- K:\ [Slimtype eSAU108 2 LL06 (Usb)].
0m 53.73s: Burn engine: end init.
0m 55.78s: Init process: Init setting page successful.
0m 55.79s: DVDFabApp : QtLog Mode = false
0m 55.79s: DVDFabApp : Show UI Step 2
0m 56.57s: DVDFabApp : Show UI Step 3
0m 56.57s: DVDFabApp : Start show MainUI.
0m 56.59s: UI manager: switch to Copy mode.
0m 59.90s: Init process: init main ui successful.
1m 01.34s: Init process: show main ui successful.
1m 01.34s: DriveX msg: Init driveX E with I/O mode: 0
1m 01.34s: DriveX msg: Init driveX F with I/O mode: 0
1m 01.34s: DriveX msg: Init driveX K with I/O mode: 0
1m 08.54s: opening drive E
1m 08.67s: opened i/o
1m 08.82s: opening drive F
1m 08.84s: opened i/o
1m 08.87s: opening drive K
1m 08.89s: opened i/o
1m 25.70s: DriveX msg: adding media in driveX K.
1m 39.96s: DriveX msg: adding media in driveX E.
1m 48.51s: opening drive K
1m 48.59s: opened i/o
1m 48.59s: got media type 14
1m 48.60s: got max lba 0
1m 48.60s: DriveX msg: media open(false) failed in driveX K.
1m 50.60s: opening drive E
1m 52.59s: opened i/o
1m 52.60s: got media type 4
1m 52.81s: got max lba 3159123
1m 52.82s: got disc type 10
1m 52.85s: type DVD-VIDEO
1m 52.85s: volume label FROZEN
1m 52.85s: DriveX msg: add media in driveX E.
1m 52.87s: DriveX msg: send open media msg to thread for driveX E.
1m 52.87s: Source manager: add source id 0.
1m 52.90s: Open blu-ray disc expired time: 22311011
1m 52.90s: internal path E:/VIDEO_TS/
1m 52.93s: got copyright 1 e5
1m 53.31s: got udf/iso
1m 54.75s: got discinfo
1m 54.76s: pathplayer enabled
1m 55.20s: button: vts_0 menu_1 pgc_2 cell_1 sector_128 count_5
2m 10.90s: button: vts_5 menu_1 pgc_9 cell_1 sector_4184 count_6
2m 11.01s: button: vts_5 menu_1 pgc_19 cell_1 sector_67386 count_2
2m 11.14s: button: vts_5 menu_1 pgc_10 cell_1 sector_17245 count_6
2m 11.29s: button: vts_5 menu_1 pgc_14 cell_1 sector_63198 count_13
2m 11.37s: button: vts_5 menu_1 pgc_15 cell_1 sector_64246 count_13
2m 11.46s: button: vts_5 menu_1 pgc_16 cell_1 sector_65294 count_13
2m 11.56s: button: vts_5 menu_1 pgc_17 cell_1 sector_66342 count_13
2m 12.40s: button: vts_5 menu_1 pgc_24 cell_1 sector_69525 count_4
2m 12.48s: button: vts_5 menu_1 pgc_27 cell_1 sector_71276 count_4
2m 14.75s: button: vts_5 menu_1 pgc_31 cell_1 sector_73027 count_4
2m 18.25s: button: vts_5 menu_1 pgc_11 cell_1 sector_37120 count_6
2m 18.37s: button: vts_5 menu_1 pgc_20 cell_1 sector_68455 count_2
2m 18.48s: button: vts_5 menu_1 pgc_12 cell_1 sector_48725 count_6
2m 18.65s: button: vts_5 menu_1 pgc_25 cell_1 sector_70401 count_4
2m 18.75s: button: vts_5 menu_1 pgc_28 cell_1 sector_72151 count_4
2m 19.53s: button: vts_5 menu_1 pgc_32 cell_1 sector_73903 count_4
2m 28.59s: got dvdinfo
2m 28.82s: opened dvd
2m 28.82s: Source manager: open successful.
2m 29.12s: Work manager: create DVD fulldisc work 0 with source 0 and uiinfo 0.
4m 44.71s: UILog:OnMsgToolbar_Start
4m 44.73s: UILog:Msg Start : ready start
4m 44.73s: UILog:Msg Start : start test run work
4m 44.75s: UILog:right button to null, work falg = -1
4m 44.76s: UILog:Msg Start : run work
4m 44.76s: UILog:Run current Work.
4m 44.76s: UILog:Begin work copy or converter.
4m 44.78s: UILog:start running at thread.
4m 44.78s: UILog:return flag at start running at thread ok.
4m 49.03s: Burn data size is: 6167
4m 49.03s: Burn disc space is: 8152
4m 49.43s: UILog:MsgWork:WorkStatus_Start
4m 49.64s: DVD Copy
4m 49.64s: Source: E:/
4m 49.65s: SourceSize: 6168 MB
4m 49.65s: OutputSize: 8100 MB
18m 37.07s: UILog:MsgWork:WorkStatus_Start
18m 37.09s: DriveX msg: remove media in driveX E.
18m 37.29s: burn folder C:\Documents and Settings\charlie\My Documents\DVDFab9\Temp\FullDisc\FROZEN\ with VSO
44m 56.07s: DriveX msg: remove media in driveX K.
44m 57.18s: UILog:MsgWork:current work finish : 3
44m 57.20s: connect 0 : start.
44m 58.03s: connect 0 : 1:1
46m 54.95s: UILog:OnMsgToolbar_BurnOrNextTask
46m 54.96s: UILog:MsgWork:WorkStatus_Start
46m 58.73s: DriveX msg: adding media in driveX K.
47m 19.03s: opening drive K
47m 19.06s: opened i/o
47m 19.07s: got media type 14
47m 19.07s: got max lba 0
47m 19.07s: DriveX msg: media open(false) failed in driveX K.
47m 22.50s: Burn data size is: 6167
47m 22.51s: Burn disc space is: 8152
47m 23.00s: burn folder C:\Documents and Settings\charlie\My Documents\DVDFab9\Temp\FullDisc\FROZEN\ with VSO
72m 23.90s: DriveX msg: remove media in driveX K.
72m 25.01s: UILog:MsgWork:current work finish : 3
73m 00.28s: UILog:OnMsgToolbar_BurnOrNextTask
73m 00.28s: UILog:MsgWork:WorkStatus_Start
73m 02.43s: DriveX msg: adding media in driveX K.
73m 24.78s: opening drive K
73m 24.81s: opened i/o
73m 24.81s: got media type 14
73m 24.82s: got max lba 0
73m 24.82s: DriveX msg: media open(false) failed in driveX K.
73m 25.48s: Burn data size is: 6167
73m 25.48s: Burn disc space is: 8152
73m 25.81s: burn folder C:\Documents and Settings\charlie\My Documents\DVDFab9\Temp\FullDisc\FROZEN\ with VSO
97m 54.75s: DriveX msg: remove media in driveX K.
97m 55.82s: UILog:MsgWork:current work finish : 3
98m 20.18s: UILog:OnMsgToolbar_BurnOrNextTask
98m 20.20s: UILog:MsgWork:WorkStatus_Start
98m 23.14s: DriveX msg: adding media in driveX K.
98m 45.43s: opening drive K
98m 45.48s: opened i/o
98m 45.48s: got media type 14
98m 45.50s: got max lba 0
98m 45.50s: DriveX msg: media open(false) failed in driveX K.
98m 47.87s: Burn data size is: 6167
98m 47.87s: Burn disc space is: 8152
98m 48.23s: burn folder C:\Documents and Settings\charlie\My Documents\DVDFab9\Temp\FullDisc\FROZEN\ with VSO
123m 23.03s: DriveX msg: remove media in driveX K.
123m 24.09s: UILog:MsgWork:current work finish : 3
123m 38.65s: UILog:OnMsgToolbar_BurnOrNextTask
123m 38.65s: UILog:MsgWork:WorkStatus_Start
123m 41.29s: DriveX msg: adding media in driveX K.
124m 05.70s: opening drive K
124m 05.75s: opened i/o
124m 05.76s: got media type 14
124m 05.78s: got max lba 0
124m 05.78s: DriveX msg: media open(false) failed in driveX K.
124m 06.31s: Burn data size is: 6167
124m 06.31s: Burn disc space is: 8152
124m 06.68s: burn folder C:\Documents and Settings\charlie\My Documents\DVDFab9\Temp\FullDisc\FROZEN\ with VSO
148m 49.48s: DriveX msg: remove media in driveX K.
148m 50.54s: UILog:MsgWork:current work finish : 3
149m 09.31s: UILog:OnMsgToolbar_BurnFinish
149m 09.31s: UILog:MsgWork:current work finish : 3
149m 09.31s: UILog:Run Work to end.
149m 13.79s: Exit process: stop running.
149m 13.81s: Exit process: preview pfn_releaseplayer end
149m 13.98s: Exit process: preview pfn_deinit end
149m 13.98s: Exit process: preview FreeLibrary end
0m 00.82s:

[mickey]

the family

hi all,
sorry i posted the wrong log.
regards.

3.6 (2014/04/01 18:15:07)

0m 00.14s: Init Public log : enabled.
0m 00.14s: Init Private log : finish.
0m 00.14s: App info: 2014-3-20
0m 00.15s: App info: 9.1.3.6 9136 Official
0m 00.15s: Init CrashReportSettings : disabled.
0m 00.15s: Init DVDInfo_Log : enabled.
0m 00.73s: Profile Manager :: Begin Load Profile
0m 00.89s: Qt Translator file load success
0m 00.90s: App info: client type 2.
0m 00.93s: Fabplay load: preload successful.
0m 01.09s: Fabplay load: Load successful.
0m 01.09s: Init process: Transfer settings successful.
0m 01.09s: info: fabcheck logpath= C:/Documents and Settings/charlie/My Documents/DVDFab9/Log/
0m 01.28s: fab_check_gpu is running ...
0m 05.18s: fab_check_gpu run successful
0m 05.18s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 05.18s: GPU check: GPUAccelerate-0
0m 05.18s: GPU check: GPUAccelerate setting-0, 0
0m 05.18s: GPU check: CUDA cap-0
0m 05.18s: GPU check: Support coreavc decode-0
0m 05.18s: GPU check: Lighting shrink status-0, 0
0m 05.18s: GPU check: Graphics info 1: NVIDIA GeForce 6150 LE : :
0m 05.20s: Init process: Load config successful.
0m 05.20s: Init process: Windows os type is 9.
0m 05.20s: Init process: command line in is
0m 05.64s: Reg check: Parse string: ( 91:8260762964 )( 1:8260762964 )( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 60:8260762964 )( 200:1443824760 )( OV:9136 )( BV:9130 )( S:eb0b181d9f9e9d09dc2704c3501c3108 )
0m 05.65s: Reg check: Option check status-Local
0m 05.65s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 05.65s: App info: language type ENU.
0m 05.65s: Reg check: Start get sys number.
0m 05.65s: Reg check: Serial number is: 00-22-75-92-f8-d0
0m 05.65s: Reg check: Connect type is: 0
0m 05.73s: Init process: Init GPU settings successful.
0m 06.09s: Init preview: Begin init preview play engine.
0m 06.53s: Profile Manager :: End Load Profile
0m 09.09s: Init preview: Init internal engine successful.
0m 10.59s: Burn engine: start init.
0m 10.75s: Reg check: Times of connecting error is: 0
0m 10.75s: Reg check: Parse string: ( S:51843ba3ef4f8cbcce964b6622909a48
0m 10.93s: Reg check: Option check status-NewWork
0m 11.14s: Burn engine: engine type-0.
0m 11.14s: Burn engine: writer count 3.
0m 11.14s: Burn engine: 0- E:\ [HL-DT-ST DVD-RW GSA-H11N JG03 (Ide)].
0m 11.14s: Burn engine: 1- F:\ [MATSHITA BD-MLT UJ240AS 1.00 (Usb)].
0m 11.14s: Burn engine: 2- K:\ [Slimtype eSAU108 2 LL06 (Usb)].
0m 11.14s: Burn engine: end init.
0m 12.82s: Init process: Init setting page successful.
0m 12.84s: DVDFabApp : QtLog Mode = false
0m 12.84s: DVDFabApp : Show UI Step 2
0m 13.43s: DVDFabApp : Show UI Step 3
0m 13.43s: DVDFabApp : Start show MainUI.
0m 13.45s: UI manager: switch to Copy mode.
0m 34.42s: Init process: init main ui successful.
0m 34.54s: Init process: show main ui successful.
0m 34.57s: DriveX msg: Init driveX E with I/O mode: 0
0m 34.57s: DriveX msg: Init driveX F with I/O mode: 0
0m 34.57s: DriveX msg: Init driveX K with I/O mode: 0
0m 35.45s: opening drive E
0m 35.46s: opened i/o
0m 35.46s: got media type 4
0m 35.85s: got max lba 3713503
0m 35.87s: got disc type 10
0m 35.92s: type DVD-VIDEO
0m 35.92s: volume label MP1231DP
0m 35.92s: DriveX msg: add media in driveX E.
0m 35.92s: DriveX msg: send open media msg to thread for driveX E.
0m 39.32s: opening drive F
0m 39.34s: opened i/o
0m 39.34s: opening drive K
0m 39.35s: opened i/o
0m 39.39s: Source manager: add source id 0.
0m 39.40s: Open blu-ray disc expired time: 22311011
0m 39.40s: internal path E:/VIDEO_TS/
0m 39.54s: got copyright 1 fd
0m 48.18s: got udf/iso
1m 43.17s: got discinfo
1m 45.65s: pathplayer enabled
1m 53.14s: button: vts_44 menu_1 pgc_2 cell_1 sector_177 count_4
2m 04.54s: button: vts_44 menu_1 pgc_3 cell_1 sector_14836 count_11
2m 13.40s: button: vts_44 menu_1 pgc_15 cell_1 sector_14957 count_4
2m 13.45s: button: vts_44 menu_1 pgc_6 cell_1 sector_14897 count_4
2m 13.48s: button: vts_44 menu_1 pgc_16 cell_1 sector_15017 count_4
2m 13.54s: button: vts_44 menu_1 pgc_4 cell_1 sector_15137 count_11
2m 13.59s: button: vts_44 menu_1 pgc_5 cell_1 sector_15198 count_11
2m 13.62s: button: vts_44 menu_1 pgc_18 cell_1 sector_15261 count_11
2m 13.67s: button: vts_44 menu_1 pgc_19 cell_1 sector_15319 count_11
2m 13.70s: button: vts_44 menu_1 pgc_17 cell_1 sector_15077 count_4
2m 13.95s: button: vts_44 menu_1 pgc_24 cell_1 sector_15379 count_3
2m 27.35s: failed to open 0
2m 41.04s: Source manager: open failed, delete source id 0.

[Wilson.Wang]

Hi,
Fix the issue that could not open "Fifth Estate" R2 and "Ender's Game" R2 DVDs in V9137.
Would you please update to 9137 and try again? I'm not sure that the issue of the DVD family r2 is same.

http://www.dvdfab.cn/mlink/download.php?g=DVDFAB9_BETA

Just try it and tell us the result.
If still have trouble with it, please post a link to a page where it can be purchased, to make sure we are looking for the correct disc.

Thanks!

Wilson

[mickey]

the family r2

hi all,
just to say that the new update 9.1.3.7. works with this film ok.
regards

[stevencavanagh]

I appear to be having the same problem with this DVD.

I'll download 9.1.3.7 and try again