I'm new to DVDFab. The first time I used it (today), this happened to me, too. However, I did not have the subtitles turned on when I watched the movie previous to taking my backup copy. Here's what I did:
Chose following options to copy a DVD to my hard drive:
a. DVD to DVD "main movie" (because the DVD9 original disk has a lot
of extra stuff on it, and it all wouldn't fit onto my DVD5 blank disk)
b. audio "ac-3/2" normal and director's comments both checked
c. subpicture "English normal captions" checked
Imgburn:
a. Write file/folders to DVD5 disk in "build" mode
Could the problem be that I didn't copy the menu onto the new disk, so I didn't have an option to turn the subtitles off?
Or could the problem be I had checked "subpicture English normal captions"? If the latter, then it seems as if the new disk will be burned either with or without subtitles, depending on whether I check this box or not (i.e., without the option to toggle them on or off at will).
If I have to copy the menu from the original disk in order to turn subtitles on/off, how can I recognize it in order to copy it without doing a full disk copy?
I tried to attach my logs, but repeatedly got the following error on all 3 log files: [B]"dvdfab_process.log: Invalid File" so they're below.
I would GREATLY appreciate any help. I want to buy this product, but am concerned about this problem with subtitles.
Thanks, Susan
dvdfab_burn_vso.log
2009-09-25 13:07:03 ---- ******************** Log session stop 25-Sep 13:07:03.343 PID 2612********************
2009-09-25 12:58:53 Info Current Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-851S 1.50 [E] (Ide)
2009-09-25 12:58:53 Info Using Advanced SPTI interface
2009-09-25 12:58:53 Info System default language : English (United States)
2009-09-25 12:58:53 Info User default language : English (United States)
2009-09-25 12:58:53 Info DLL Version : 4.0.4.462
2009-09-25 12:58:53 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2009-09-25 12:58:53 Info Version : 6, 0, 7, 0
2009-09-25 12:58:53 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2009-09-25 12:58:53 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2009-09-25 12:58:53 ---- ******************** Log session start 25-Sep 12:58:53.265 PID 2612********************
2009-09-25 12:58:16 ---- ******************** Log session stop 25-Sep 12:58:16.171 PID 5092********************
2009-09-25 12:06:37 Info Current Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-851S 1.50 [E] (Ide)
2009-09-25 12:06:37 Info Using Advanced SPTI interface
2009-09-25 12:06:37 Info System default language : English (United States)
2009-09-25 12:06:37 Info User default language : English (United States)
2009-09-25 12:06:37 Info DLL Version : 4.0.4.462
2009-09-25 12:06:37 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2009-09-25 12:06:37 Info Version : 6, 0, 7, 0
2009-09-25 12:06:37 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2009-09-25 12:06:37 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2009-09-25 12:06:37 ---- ******************** Log session start 25-Sep 12:06:37.562 PID 5092********************
2009-09-25 11:41:29 ---- ******************** Log session stop 25-Sep 11:41:29.265 PID 3856********************
2009-09-25 11:40:06 Info Writable disc DVD+R inserted. Ready to write
2009-09-25 11:39:50 Info Parsing disc ...
2009-09-25 11:38:18 Error WRITE FAILED: Can't find write strategy at sector 784
2009-09-25 11:38:11 Error Write error at 768 (16) - Code 04 09 01 [HW error, Tracking servo failure]
2009-09-25 11:38:01 Info Write started 2200736 sectors to write
2009-09-25 11:38:01 Info Init success: DVD+R
2009-09-25 11:38:01 Info Writing speed requested x8.0, effective x8.0
2009-09-25 11:38:01 Info Available write speed: 8x ,6x ,4x ,2.4x
2009-09-25 11:38:01 Info Media ID: SONY-D21-00
2009-09-25 11:38:01 Info Media type: DVD+R
2009-09-25 11:38:01 Info DMA Mode
2009-09-25 11:38:01 Info Scanned files #9, folder #2 - total size 4505989120 b. (4.2 Gb.)
2009-09-25 11:38:01 Info Inserted media type : DVD+R
2009-09-25 11:38:00 Info Write started
2009-09-25 11:28:48 Info Writable disc DVD+R inserted. Ready to write
2009-09-25 11:28:46 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2009-09-25 11:28:46 Info Drive has IDE-ATAPI physical interface
2009-09-25 11:28:46 Info New Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-851S 1.50 [E] (Ide)
2009-09-25 10:58:53 Info Current Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-851S 1.50 [E] (Ide)
2009-09-25 10:58:53 Info Using Advanced SPTI interface
2009-09-25 10:58:53 Info System default language : English (United States)
2009-09-25 10:58:53 Info User default language : English (United States)
2009-09-25 10:58:53 Info DLL Version : 4.0.4.462
2009-09-25 10:58:53 Info DLL : C:\Program Files\DVDFab 6\vso_hwe.dll
2009-09-25 10:58:53 Info Version : 6, 0, 7, 0
2009-09-25 10:58:53 Info ExeName : C:\Program Files\DVDFab 6\DVDFab.exe
2009-09-25 10:58:53 Info OS : Microsoft Windows XP Professional (Build 2600: Service Pack 3)
2009-09-25 10:58:53 ---- ******************** Log session start 25-Sep 10:58:53.171 PID 3856********************
Internal log:
DVDFab 6.0.7.0
DVDFab 6.0.7.0
1m 25.28s: detected dvd
1m 25.32s: drive E
1m 25.32s: video dvd 1
1m 25.32s: volume label HELLOFRISCOHELLO_1943
1m 40.14s: got copyright 1 fe
1m 40.78s: got udf/iso
1m 42.25s: got discinfo
2m 11.39s: got dvdinfo
28m 52.23s: detected dvd
28m 52.25s: drive E
28m 52.25s: video dvd 0
28m 52.25s: volume label
41m 45.00s: detected dvd
41m 45.01s: drive E
41m 45.03s: video dvd 0
41m 45.03s: volume label
DVDFab 6.0.7.0
DVDFab 6.0.7.0
5m 56.87s: detected dvd
5m 56.92s: drive E
5m 56.92s: video dvd 1
5m 56.92s: volume label HELLOFRISCOHELLO_1943
6m 44.42s: got copyright 1 fe
6m 45.04s: got udf/iso
6m 46.36s: got discinfo
DVDFab 6.0.7.0
0m 06.37s: detected dvd
0m 06.42s: drive E
0m 06.42s: video dvd 1
0m 06.42s: volume label HELLOFRISCOHELLO_1943
0m 43.09s: detected dvd
0m 43.14s: drive E
0m 43.14s: video dvd 1
0m 43.14s: volume label HELLOFRISCOHELLO_1943
0m 46.95s: got copyright 1 fe
0m 47.57s: got udf/iso
0m 48.56s: got discinfo
1m 15.60s: got dvdinfo
Process log: (This process failed, which is when I switched to Imgburn, which completed successfully).
11:28:51: Analyzing of DVD started
11:28:51: Analyzing of DVD completed successfully
11:28:51: Copy process started
11:37:59: Copy process completed successfully
11:37:59: Burn DVD folder (C:\Documents and Settings\Susan\My Documents\DVDFab\Temp\MainMovie\HELLO_FRISCO_HELLO\) started
11:39:26: Task_2 failed! Error=122