DVDFAB programs doesn't work on Mac

marchpol

Yesterday I bought DVDFab Blu-ray Player for Mac and I can't register it:mad: It's probably due to network connection but firewall is disconnected so I have no idea what is the source of this problem...

Earlier I had installed 30-days version of DVDFab Blu-ray Copy for Mac and I still cant't open it too...

I will not resolve this problem without your help! I've spent my many and... I can't use it:confused:

I use MacBook Pro with Retina display, OS 10.8.2.

marchpol

[QUOTE=marchpol;129818]I've spent my many[/QUOTE]

I've spent my money, not "many". Sorry:)

90312

If you haven't done so already, go to the members site here: and create an account. Use the email that you used to purchase and any password, this is not your forum account, and use the email and password to register your DVDFab.

marchpol

[QUOTE=90312;129825]If you haven't done so already, go to the members site here: and create an account. Use the email that you used to purchase and any password, this is not your forum account, and use the email and password to register your DVDFab.[/QUOTE]

I created an account earlier and I can log in - then I see names of the programs I've bought. Status is "Registration" and... it changes nothing.
I can download key from members site (after logging) but it's not possible to open and activate it...

I have no idea :confused:

90312

I don't know the mac software, but if it is like the Windows version you have to open DVDFab and register from within the program using the email and password. There is no key, it checks the server to determine you purchased.

marchpol

[QUOTE=90312;129829]you have to open DVDFab and register from within the program using the email and password.[/QUOTE]

I try but it doesn't work! I type email and password and then the program is dead. I must reopen it one more time and one more...

marchpol

Info for DVDFab architects and other stuff: I would like to take my money back since I've paid for software which doesn't work!

boyroman

Same issue

I am having the same problem. Did you manage to solve it ?

itzaferg

I am having the same issue. I recently switched from PC to Mac. Downloaded the Mac software and bought 2 year BluRay Ripper license and could never get it to register. Stll says trial. On Day 4, trying to get it to work and customer support to help. No luck yet. And yes, i have cleared the Config_8.2.2.6 HKEY_CURRENT_USER.xml file!

itzafergy

I was able to fix this. Apparently the problem was DVDFab had my purchase registered as a PC license. Not a Mac license. (I was positive that i purchased a Mac license, but their system had me down as a PC license.)

Reach out to Ashley in the forums. She helped me out.

geilee

[QUOTE=marchpol;129818]Yesterday I bought DVDFab Blu-ray Player for Mac and I can't register it:mad: It's probably due to network connection but firewall is disconnected so I have no idea what is the source of this problem...

Earlier I had installed 30-days version of DVDFab Blu-ray Copy for Mac and I still cant't open it too...

I will not resolve this problem without your help! I've spent my many and... I can't use it:confused:

I use MacBook Pro with Retina display, OS 10.8.2.[/QUOTE]
Hi,

Have you received some error message? If yes, please describe it in detail. Also please post your logs

boyroman

Hi,

I am having the same problem. When I open the application, it is stuck trying to connect verification server and then simply stops. I checked internet connection and switched off firewall without any help.
I have been trying to solve this with DVDFab support for 2 weeks now - still no success.
Here is log report :

DVDFab 8.2.2.6 (2013/01/06 08:10:39)

0m 00.62s: Start check info : multi
0m 00.62s: Start get sys number.
0m 00.75s: GPUAccelerate: 8388608
0m 00.75s: CUDA cap: 0
0m 00.75s: Support coreavc decode: 0
0m 00.75s: Graphics info: : :
0m 00.77s: Qt Translator file load success
0m 01.01s: Load config successful.
0m 01.20s: Init profile data driver sucessful.
0m 02.45s: Load profiles from "/Applications/DVDFab.app/Contents/MacOS/" successful.
0m 02.57s: Init GPU settings sucessful.
1m 02.57s: End check info.

Process: DVDFab [341]
Path: /Applications/DVDFab.app/Contents/MacOS/DVDFab
Identifier: Goland.DVDFab
Version: 8192 (1)
Code Type: X86 (Native)
Parent Process: launchd [143]
User ID: 503

Date/Time: 2013-01-06 08:11:46.118 +0100
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 90106 sec
Crashes Since Last Report: 52
Per-App Interval Since Last Report: 1292 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 94A1C90F-8931-71E5-7CA6-4A6F02D54DB1

Crashed Thread: Unknown

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Backtrace not available

Unknown thread crashed with X86 Thread State (32-bit):
eax: 0xffffffff ebx: 0x010cac93 ecx: 0x00000000 edx: 0x00000000
edi: 0xac2e125c esi: 0x00000000 ebp: 0xb0287fb8 esp: 0xb0287f9c
ss: 0x00000023 efl: 0x00010286 eip: 0x9465a5e0 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 1

Binary images description not available

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 5
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 447
thread_create: 0
thread_set_state: 0

Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x2C00000000000000, 0x3136485446323536363448592D3636374531
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x2C00000000000000, 0x3136485446323536363448592D3636374531
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD5000AAKS-40YGA1, 500,11 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 4
USB Device: MT1956, 0x0e8d (MediaTek Inc.), 0x1956, 0xfa200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 4

marchpol

Hi,

I've resolved my problem in 50%. I've changed system's language (from polish to english) and now I can run the program, but it still doesn't work well - sometimes I must reopen it few times to start playing a movie :confused:

boyroman

HI,

many thanks. You were able to help me where official DVDFab support failed.
It was necessary to change the language of my machine to English , restart the computer, re-install DVDFab and then "voilÃ¡" everything was O.K. and worked :)

So the problem is the language of the machine where DVDFab has to be installed in "English" machine only. The language has to be changed in the whole computer, not just the instalation option.

marchpol

[QUOTE=boyroman;133068]HI,

many thanks. You were able to help me where official DVDFab support failed.[/QUOTE]

I'm glad I've helped.
I don't know the reason why DVDFab Staff doesn't help. People pay for DVDFAB programs and they are alone with their problems!

90312

Did you go here and request technical support:

This is a forum where users help users and if we don't know then we don't know. Developers come here and read some posts, but obviously can't read them all. If you don't get an answer here in the time you expect then use tech support, complaining won't help.

geilee

[QUOTE=marchpol;132945]Hi,

I've resolved my problem in 50%. I've changed system's language (from polish to english) and now I can run the program, but it still doesn't work well - sometimes I must reopen it few times to start playing a movie :confused:[/QUOTE]

You mean that DVDFab can't blu-ray copy or others? If yes, please post the dvdfab_internal log

marchpol

[QUOTE=90312;133109]Did you go here and request technical support:

This is a forum where users help users and if we don't know then we don't know. Developers come here and read some posts, but obviously can't read them all. If you don't get an answer here in the time you expect then use tech support, complaining won't help.[/QUOTE]

I've used tech support but I haven't got any concrete answer - only suggestion about reinstalling. I think that problem connected with OS' language should be commonly known by DVDFAB Staff...

marchpol

[QUOTE=geilee;133121]You mean that DVDFab can't blu-ray copy or others? If yes, please post the dvdfab_internal log[/QUOTE]

I can copy my blu-ray discs (I use it only for copying to HDD, not to other blu-ray discs). DVDFAB Blu-ray Copy works well but I have problems with DVDFAB Media Player for Mac - although I've changed OS' language, I must reopen it few times (as I wrote earlier). This message is very often displayed: DVDFab Media Player quit unexpectedly.
Besides, I can't navigate a disc during playing a movie. In Full Navigation Mode I must change the language (audio track) after each chapter. It's crazy! I NEED A HELP!

PS. Sorry for my English but I still learn. :)

boyroman

O.K. I did not want to go into details, but it seems to be necessary. I obviously contacted DVDFab support first, after a few emails exchange I was told that my issue had been passed to team and that I should wait. i waited a week and then when I asked, I was told that more time is needed. After another week I asked again and found out that In the meantime I was " forgotten" and had to explain everything from the start. i was again told, that my issue would be passed to the team. And after that .... Silence. Nobody contacted me with any help. So this is how DVDFab support works.......