Licence Expired

Dazed&Confuzed

I purchased a lifetime licence to DVD Fab but it is now telling me it has expired. I tried downloading a new key but it does not do anything.

90312

I just tried this and it downloaded fine for me. The key is only for version 8 if your using version you don't need a key.

Dazed&Confuzed

[QUOTE=90312;144949]I just tried this and it downloaded fine for me. The key is only for version 8 if your using version you don't need a key.[/QUOTE]

The key downloads and installs fine, when I go into "About" it shows that it expired 4-1-2013. How can that be when I purchased a "Lifetime" licence. It also shows 4-1-2013 in the user panel. Not Happy!

GregiBoy

Well, if you aren't happy, read how to properly register version 9.

You must be registered on the "members Centre" with the email address that you purchased Fab with.

Is this the case or not? As my good friend 90312 said, the key is only for version 8...

90312

And when did you make the purchase? Sometimes it takes a bit to process everything.

Dazed&Confuzed

[QUOTE=90312;144952]And when did you make the purchase? Sometimes it takes a bit to process everything.[/QUOTE]

I purchased it a couple years ago and it has worked fine (Even after the April 2013 "Supposed" expiration date) right up until I installed the latest upgrade to version 8.2.2.9.

I will try version 9 but if it shows expired in my user panel will it even work?

90312

How long was your license for? Is it time to expire? If you download and install version 9 and attempt to register it depends on if your license is really expired or not.

Dazed&Confuzed

[QUOTE=90312;144956]How long was your license for? Is it time to expire? If you download and install version 9 and attempt to register it depends on if your license is really expired or not.[/QUOTE]

I purchased a lifetime licence.
Tried installing and registering version 9 it states expired as well.

Dang! I shouldn't have tried registering 9, then I could at least have used the trial copy until this was straightened out. Now version 9 will not work either!!!!!

90312

Have you created an account on the members site, I suppose you have. you may have to contact the support team, they'll fix you up don't worry.

Dazed&Confuzed

[QUOTE=90312;144958]Have you created an account on the members site, I suppose you have. you may have to contact the support team, they'll fix you up don't worry.[/QUOTE]

Nuts! I guess I better start digging for my receipt.

signals

The office is staffed right now, so shoot an email ASAP, otherwise it will be Monday. As a minimum they will need the email address you used for the purchase, but with that they can usually run it down. If it is the same as the email you used to register for the forum, I will send it to them via IM.