Hello all, I know it's a repeating subject, but haven't seen a real solution (actually no solution has been given). Ever since the Decembre 2012, it's been happening since 8.1.XXX version has come about that it's been happening. Have tried on several different computers (different brands and specs), but only on one computer it works. Everytime I try to use the DVD drive with DVD FAB it tells me the "Check the driver is playble" and also tried DVD passkey which says "is not active for drive d", is there any real solution for these? I've tried every solution you recommended on the other threads, but nothing works. Tried to changed the I/O mode... Tried the Enabled and disable of Hybrid disks... Tried the Pathplayer... etc... On DVD Passkey only works if I have the Keep Protection tck on, then it rips the DVD to the HD, however DVDFAb gives the same error, so we're back on the same, since I can't do anything with movie... Just to assure, that the DVD drive is working fine, since every other software reads the DVD. Thank you in advanced, P.S. I also contacted support email, the solution given was to try the beta version... Didn't work.

Look at the screen shots in Fab settings is your drive showing up with a check box next to it like my 2 drives are? (see screen shots) for Fab version 9 (9072)Now check to see if windows see's your drive. (see screen shots)Sometimes uninstalling the drive from the computer then reinstalling can reset things.I would also check your drives firmware first to see if it's using the most updated version uninstalling and reinstalling the drive may do this for you as windows should look for a updated driver.Look for yourself first go to the drives internet sight and look to see if your driver is up to date.You can see the driver your using now in the drive section of Fab next to the drive id is driver version.

Agree with glenn's excellent advice:"...Sometimes uninstalling the drive from the computer then reinstalling can reset things..."Recommend you try this first. Just uninstall all the ODDs and rebootYou may have tried this, but I can't be certain.What os are you running? Win 7, 8, XP...assorted?Fab needs exclusive access. Too bad that the I/O tinkering didn't work...it does sometimes.Still sounds like a basic I/O issue.What are your bios configurations for your various ODDs?Take a look in device manager...if you can find any patin-coffin entries, delete them. This won't screw anything up.Look for VSO and click to expand your search.

Fcoelho:Check to see if your Fab copy programs license is registered by opening fab clicking the ? then license info.See screen shot.Are you using rewritable dvd's? Also post a internal log for a failed attempt as their will be a error code in it even if the disk didn't open. (see mine).I have this same message (check to see if disk is playable message) come up when using a rewritable blu ray disk with a m2ts file on it.I burnt it with imgburn as my licence for dvd copy is expired.I do have dvd ripper so this should be able to open the disk with it or with the free version of fab to put the disk on the hard drive.Windows does open the disks file and I can drop it in Fab to get it on the hard drive that way.See the screen shot.I am not sure we have the same problem so here's my failed attempt.Also if I put the same m2ts file on a dvd with img burn the file will open and load into Fab.DVDFab 9.0.7.2 (2013/10/27 17:27:05) 0m 00.34s: Start preload dll... 0m 00.44s: Load dll successful. 0m 00.46s: Start load fabplay dll... 0m 00.64s: Load fabplay dll successful. 0m 00.65s: Transfer settings successful. 0m 00.65s: info: fabcheck logpath= C:\Users\Glenn\Documents\DVDFab9\Log\ 0m 00.67s: fab_check_gpu is running ... 0m 02.77s: Profile Manager :: End Load Profile 0m 03.07s: fab_check_gpu run successful 0m 03.07s: info: recommand= 8248, Shrink= 1, cuda_cap= 1 , cpu_count= 2 0m 03.08s: GPUAccelerate: 12351 0m 03.08s: CUDA cap: 1 0m 03.08s: Support coreavc decode: 0 0m 03.08s: Graphics info: NVIDIA GeForce GT 630 : 6.0 : 2.1 0m 03.09s: Load config successful. 0m 03.09s: Windows os type is: 12. 0m 03.24s: Parse string is: 1:1314749059 0m 03.24s: Parse string is: 20:8263532095 0m 03.24s: Parse string is: 21:8260762964 0m 03.24s: Parse string is: 22:8260762964 0m 03.24s: Parse string is: 70:8260762964 0m 03.24s: Parse string is: 50:8260762964 0m 03.24s: Parse string is: 11:8260762964 0m 03.24s: Parse string is: OV:9072 0m 03.24s: Parse string is: BV:9072 0m 03.24s: Parse string is: S:8b459017e62651d0659cc4dc7ff2ef8d 0m 03.25s: Option check status: Local 0m 03.25s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 0m 03.25s: Init GPU settings successful. 0m 03.25s: CommmandLine: 0m 03.25s: Start get sys number. 0m 03.26s: Serial number is: 00-21-97-4a-93-56 0m 03.26s: Reg URL link is: 0m 03.26s: Version is: 9072 0m 03.26s: Product is: 2 0m 03.26s: Connect type is: 0 0m 04.31s: Begin init preview play engine. 0m 04.32s: Init DirectShow engine successful. 0m 04.56s: Times of connecting error is: 0 0m 04.56s: Parse string is: 1:1314749059 0m 04.56s: Parse string is: 20:8263532095 0m 04.56s: Parse string is: 21:8260762964 0m 04.56s: Parse string is: 22:8260762964 0m 04.56s: Parse string is: 70:8260762964 0m 04.56s: Parse string is: 50:8260762964 0m 04.56s: Parse string is: 11:8260762964 0m 04.56s: Parse string is: OV:9072 0m 04.56s: Parse string is: BV:9072 0m 04.56s: Parse string is: S:9b8a09592f461490e9e65dd2a73cb60c 0m 04.56s: locale: en_USlan: ENUdefault font: ms shell dlguse font: Arialfonts: 8514oem,Aharoni,Andalus,Angsana New,AngsanaUPC,AR BERKLEY,AR BLANCA,AR BONNIE,AR CARTER,AR CENA,AR CHRISTY,AR DARLING,AR DECODE,AR DELANEY,AR DESTINE,AR ESSENCE,AR HERMANN,AR JULIAN,Arabic Typesetting,Arial,Arial Black,Arial Narrow,Batang,BatangChe,Blackadder ITC,Bradley Hand ITC,Browallia New,BrowalliaUPC,Calibri,Cambria,Cambria Math,Candara,Century Gothic,Comic Sans MS,Consolas,Constantia,Copperplate Gothic Bold,Copperplate Gothic Light,Corbel,Cordia New,CordiaUPC,Courier,Courier New,Curlz MT,DaunPenh,David,DFKai-SB,DilleniaUPC,DokChampa,Dotum,DotumChe,Edwardian Script ITC,Engravers MT,Eras Demi ITC,Eras Light ITC,Estrangelo Edessa,EucrosiaUPC,Euphemia,Eurostile,FangSong,Felix Titling,Fixedsys,Franklin Gothic Book,Franklin Gothic Demi,Franklin Gothic Demi Cond,Franklin Gothic Heavy,Franklin Gothic Medium,Franklin Gothic Medium Cond,FrankRuehl,FreesiaUPC,French Script MT,Gautami,Georgia,Gisha,Gulim,GulimChe,Gungsuh,GungsuhCh! 0m 04.59s: Option check status: NewWork 0m 04.59s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 0m 13.01s: Init burn engine successful. 0m 15.21s: Init driveX with I/O mode: 0 0m 15.21s: Init driveX with I/O mode: 0 0m 15.31s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.35s: opening drive E 0m 15.35s: opened i/o 0m 15.36s: got media type 17 0m 17.13s: got max lba 12219391 0m 17.41s: got disc type 0 0m 17.43s: opening drive F 0m 17.61s: opened i/o 0m 17.65s: opening drive J 0m 17.84s: opened i/o 0m 17.92s: opening drive G 0m 17.92s: opened i/o 0m 17.92s: opening drive H 0m 17.92s: opened i/o 0m 17.92s: opening drive I 0m 17.92s: opened i/o 0m 17.92s: opening drive K 0m 17.96s: opened i/o 0m 18.08s: internal path 0m 18.08s: aacs 0 bd+ 0 0m 18.08s: exception when getting bdinfo 1000 100 186 index.bdmv 0m 18.08s: failed to open 0 3m 49.51s: opening drive E 3m 49.52s: opened i/o 3m 49.54s: got media type 17 3m 49.57s: got max lba 12219391 3m 49.69s: got disc type 0 3m 49.74s: internal path 3m 49.74s: aacs 0 bd+ 0 3m 49.74s: exception when getting bdinfo 1000 100 186 index.bdmv 3m 49.75s: failed to open 0 6m 07.53s: opening drive E 6m 07.54s: opened i/o 6m 07.54s: got media type 17 6m 07.57s: got max lba 12219391 6m 07.67s: got disc type 0 6m 07.69s: internal path 6m 07.69s: aacs 0 bd+ 0 6m 07.69s: exception when getting bdinfo 1000 100 186 index.bdmv 6m 07.69s: failed to open 0 6m 52.62s: opening drive E 6m 52.63s: opened i/o 6m 52.64s: got media type 17 6m 52.85s: got max lba 12219391 6m 53.18s: got disc type 0 6m 53.22s: internal path 6m 53.22s: aacs 0 bd+ 0 6m 53.23s: exception when getting bdinfo 1000 100 186 index.bdmv 6m 53.23s: failed to open 0

Fcoelho:Check to see if your Fab copy programs license is registered by opening fab clicking the ? then license info.See screen shot.Are you using rewritable dvd's? Also post a internal log for a failed attempt as their will be a error code in it even if the disk didn't open. (see mine). I have this same message (check to see if disk is playable message) come up when using a rewritable blu ray disk with a m2ts file on it.I burnt it with imgburn as my license for dvd copy is expired.I do have dvd ripper and video converter so this should be able to open the disk with it or with the free version of fab to put the disk on the hard drive.Windows does open the disks file and I can drop it in Fab to get it on the hard drive that way.See the screen shot.I am not sure we have the same problem so here's my failed attempt. DVDFab 9.0.7.2 (2013/10/27 17:27:05) 0m 00.34s: Start preload dll... 0m 00.44s: Load dll successful. 0m 00.46s: Start load fabplay dll... 0m 00.64s: Load fabplay dll successful. 0m 00.65s: Transfer settings successful. 0m 00.65s: info: fabcheck logpath= C:\Users\Glenn\Documents\DVDFab9\Log\ 0m 00.67s: fab_check_gpu is running ... 0m 02.77s: Profile Manager :: End Load Profile 0m 03.07s: fab_check_gpu run successful 0m 03.07s: info: recommand= 8248, Shrink= 1, cuda_cap= 1 , cpu_count= 2 0m 03.08s: GPUAccelerate: 12351 0m 03.08s: CUDA cap: 1 0m 03.08s: Support coreavc decode: 0 0m 03.08s: Graphics info: NVIDIA GeForce GT 630 : 6.0 : 2.1 0m 03.09s: Load config successful. 0m 03.09s: Windows os type is: 12. 0m 03.24s: Parse string is: 1:1314749059 0m 03.24s: Parse string is: 20:8263532095 0m 03.24s: Parse string is: 21:8260762964 0m 03.24s: Parse string is: 22:8260762964 0m 03.24s: Parse string is: 70:8260762964 0m 03.24s: Parse string is: 50:8260762964 0m 03.24s: Parse string is: 11:8260762964 0m 03.24s: Parse string is: OV:9072 0m 03.24s: Parse string is: BV:9072 0m 03.24s: Parse string is: S:8b459017e62651d0659cc4dc7ff2ef8d 0m 03.25s: Option check status: Local 0m 03.25s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 0m 03.25s: Init GPU settings successful. 0m 03.25s: CommmandLine: 0m 03.25s: Start get sys number. 0m 03.26s: Serial number is: 00-21-97-4a-93-56 0m 03.26s: Reg URL link is: 0m 03.26s: Version is: 9072 0m 03.26s: Product is: 2 0m 03.26s: Connect type is: 0 0m 04.31s: Begin init preview play engine. 0m 04.32s: Init DirectShow engine successful. 0m 04.56s: Times of connecting error is: 0 0m 04.56s: Parse string is: 1:1314749059 0m 04.56s: Parse string is: 20:8263532095 0m 04.56s: Parse string is: 21:8260762964 0m 04.56s: Parse string is: 22:8260762964 0m 04.56s: Parse string is: 70:8260762964 0m 04.56s: Parse string is: 50:8260762964 0m 04.56s: Parse string is: 11:8260762964 0m 04.56s: Parse string is: OV:9072 0m 04.56s: Parse string is: BV:9072 0m 04.56s: Parse string is: S:9b8a09592f461490e9e65dd2a73cb60c 0m 04.56s: locale: en_US lan: ENU default font: ms shell dlg use font: Arial fonts: 8514oem,Aharoni,Andalus,Angsana New,AngsanaUPC,AR BERKLEY,AR BLANCA,AR BONNIE,AR CARTER,AR CENA,AR CHRISTY,AR DARLING,AR DECODE,AR DELANEY,AR DESTINE,AR ESSENCE,AR HERMANN,AR JULIAN,Arabic Typesetting,Arial,Arial Black,Arial Narrow,Batang,BatangChe,Blackadder ITC,Bradley Hand ITC,Browallia New,BrowalliaUPC,Calibri,Cambria,Cambria Math,Candara,Century Gothic,Comic Sans MS,Consolas,Constantia,Copperplate Gothic Bold,Copperplate Gothic Light,Corbel,Cordia New,CordiaUPC,Courier,Courier New,Curlz MT,DaunPenh,David,DFKai-SB,DilleniaUPC,DokChampa,Dotum,DotumChe,Edwardian Script ITC,Engravers MT,Eras Demi ITC,Eras Light ITC,Estrangelo Edessa,EucrosiaUPC,Euphemia,Eurostile,FangSong,Felix Titling,Fixedsys,Franklin Gothic Book,Franklin Gothic Demi,Franklin Gothic Demi Cond,Franklin Gothic Heavy,Franklin Gothic Medium,Franklin Gothic Medium Cond,FrankRuehl,FreesiaUPC,French Script MT,Gautami,Georgia,Gisha,Gulim,GulimChe,Gungsuh,GungsuhCh! 0m 04.59s: Option check status: NewWork 0m 04.59s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 0m 13.01s: Init burn engine successful. 0m 15.21s: Init driveX with I/O mode: 0 0m 15.21s: Init driveX with I/O mode: 0 0m 15.31s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.34s: Init driveX with I/O mode: 0 0m 15.35s: opening drive E 0m 15.35s: opened i/o 0m 15.36s: got media type 17 0m 17.13s: got max lba 12219391 0m 17.41s: got disc type 0 0m 17.43s: opening drive F 0m 17.61s: opened i/o 0m 17.65s: opening drive J 0m 17.84s: opened i/o 0m 17.92s: opening drive G 0m 17.92s: opened i/o 0m 17.92s: opening drive H 0m 17.92s: opened i/o 0m 17.92s: opening drive I 0m 17.92s: opened i/o 0m 17.92s: opening drive K 0m 17.96s: opened i/o 0m 18.08s: internal path 0m 18.08s: aacs 0 bd+ 0 0m 18.08s: exception when getting bdinfo 1000 100 186 index.bdmv 0m 18.08s: failed to open 0 3m 49.51s: opening drive E 3m 49.52s: opened i/o 3m 49.54s: got media type 17 3m 49.57s: got max lba 12219391 3m 49.69s: got disc type 0 3m 49.74s: internal path 3m 49.74s: aacs 0 bd+ 0 3m 49.74s: exception when getting bdinfo 1000 100 186 index.bdmv 3m 49.75s: failed to open 0 6m 07.53s: opening drive E 6m 07.54s: opened i/o 6m 07.54s: got media type 17 6m 07.57s: got max lba 12219391 6m 07.67s: got disc type 0 6m 07.69s: internal path 6m 07.69s: aacs 0 bd+ 0 6m 07.69s: exception when getting bdinfo 1000 100 186 index.bdmv 6m 07.69s: failed to open 0 6m 52.62s: opening drive E 6m 52.63s: opened i/o 6m 52.64s: got media type 17 6m 52.85s: got max lba 12219391 6m 53.18s: got disc type 0 6m 53.22s: internal path 6m 53.22s: aacs 0 bd+ 0 6m 53.23s: exception when getting bdinfo 1000 100 186 index.bdmv 6m 53.23s: failed to open 0

This is interesting.I use 2 burners.load one with the movie and the other one with an empty disc.Sometimes before it all gets going this "Please check if drive is playable" pops up.Usually the one with the empty disc.I just ignore it by click OK.And everything just keeps on going fine.Never had any problems.;)

Software conflicts are the 'usual suspects' with I/O, can't find drive and similar problems in DVDFab. Please install ImgBurn (free) if you don't have it already and from the Tools menu, select Filter Driver Load Order. Click the Copy to Clipboard button and paste the results here.

What security program are you using? What's different on the computer that it works on?check to see your drivers are up to date https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

[QUOTE=signals;150494]Software conflicts are the 'usual suspects' with I/O, can't find drive and similar problems in DVDFab. Please install ImgBurn (free) if you don't have it already and from the Tools menu, select Filter Driver Load Order. Click the Copy to Clipboard button and paste the results here.[/QUOTE] Couldn't agree more with my old pal, signals The "Filter Driver Load Order" is an easy, often successful 1st step in tracking down our usual (and sometimes unusual) suspects.

.....Bitdefender Internet Security...for some reason it interferes with fabcore.exe so that it keeps increasing in memory usage untill it caps at a certain level and then stalls....no need to uninstall Bitdefender though..... just go into settings/Exclusions/Excluded Processes and add dvdfab.exe and fabcore.exeAs you say it worked for awhile then stopped sounds like the above if not as a last resort go back in time with windows restore to the date where you first installed Fab then see as you add your programs back on after the Fab install you can see if its a program installed after Fab that stops it from working.You will have to reinstall any programs or files from that date on and make sure windows and security program is up to date.Then once you find it go forwards in time to present date with windows restore and everything should be back up to date and you will know the problem program is.Windows Restore causes no harm and is reversible.

Please check if drive is playable...

maineman

[QUOTE=glenns;150672]I would look at the filters on the machine that is working then comparing the filters on the 2 different machines.[/QUOTE]

Maybe I'm misunderstanding the OP's comments, but it sounds like the systems that were working...no longer work....at this time anyway.

[QUOTE=fcoelho;150489]I have Windows 8 Pro (8.1), however this has been happening from Windows 7, so I don't think that's it. It worked for a while but then stopped. I've also tried on other computers and it doesn't, one of them, was in a fresh installed Windows 8 computer (it worked also for a while).
[/QUOTE]

Like you said glenns, it sure would have been nice to compare the working systems with the non-working systems in real time.
Sounds like that may not be possible. We'll have to wait for the OP

@fcoelho
Also would like to hear about your security packages that glenns asked about

maineman

[QUOTE=Scoop;150685]I do the same and it's paid off several times, mainly to recover from a malware or virus intrusion. Routine cloning or imaging protects from the big-headache scenarios, HDD failures, infections, and user errors.

Another thing that's good about it is, it removes any apprehension about downloading something that probably is ok but one can't be 100% sure about it.

Also, making changes to the OS, Registry, anything that may dig a hole, as you said, can be easily reversed with a cloned HDD on the shelf that's ready to go.[/QUOTE]
Yup, agree 100%
Man some of those lessons were painful and a long time coming...:D

glenns

QUOTE
Maybe I'm misunderstanding the OP's comments, but it sounds like the systems that were working...no longer work....at this time anyway.

This is correct but I would use system restore to go back in time to restore the latest computer that was working then not working.Then compare data from the two using img burn data.

Also while looking through the restore points you can see all the programs that were installed after Fab.Could be almost any program but remember he says the drives work for all other programs so could he have installed a new security program.

Exactly what was installed can be deduced by looking at restore points and dates alone.Remember also pass key will see the drive if the disks protection tab was clicked so as to leave the disks protection on and put this disk on the computer requiring no internet connection to the servers.This worked says he to get the disk on the computer.

After this he tried to use the Main Fab program not pass key but ran into the same problem why because Fab couldn't connect to the internet? We should have a log from the failed attempt to deduce more facts.

I suspect his security program may be blocking Fab.

glenns

Ok a lot of us replied too help the topic starter. I for one would like to know the outcome on this problem did the poster dissipate?:eek:

fcoelho

Sorry Guys for late reply

Hello all, thanks for all the replies, actually long weekend and went away.

I tried to dissipate all of your replies with a simple answer. Formatted one of the computers, to it's default windows, etc. So Windows 7 again on that one. Nothing installed except HP default things, which I can unistall, and ESET NOD32. And of course, DVDFAB... guess what doesn't work.

I'm actually uninstalling NOD32 now and will try again in a moment. Will come back in 5 minutes.

Again, thanks for all the replies and sorry for my late reply.

fcoelho

So uninstalled everything from the computer, except DVDfab and nothing worked.

Installed imgburn to check, and here are the results, what could cause this problem?

===============================================
Filter Driver Load Order - ImgBurn v2.5.8.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: [None Found]

Now, strange thing, just picked a random DVD and Titanic worked, could transform to AVI, now I'm trying several different like Schindler's list, and again, same problem.

All of this is from the newly formatted computer. If we can fix this one, maybe it' will be easier to fix the other one.

Thank you guys,

glenns

fcoelho: My Img burn list looks exactly like yours and works fine I use Vista.Did you put the newest Fab version on the computer if not please do so and send us another internal log for the failed disk and the fabcheck internal log that's in with the log file list.Also take off pass key if you installed it.

Are you connecting to the internet?
If you do it without the security program it will be better so we know it's not that blocking the internet we really need another log file to see if their something in it.

Could you have installed the wrong firmware for your drive sometimes their different for OEM drives? Do you have another drive you can use maybe a plug in drive drive?.

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