problem making back up copy stops at 87% with a freeze and wene it burns missing about 25 min of movie any one have the same problem:confused:

please post dvdfabs internal logs. try the latest beta version - 9.1.2.7 andmake sure that pathplayer is set to always enabled. please check your disc forscratches/defects, clean if necessary.

This is not a "General Question', it is specific about this movie. Please tell us whether it is a DVD or Blu-ray, I will move your thread to the correct forum. Also need to know the Region and Country for the disc.

Enders Game I was able to rip Ender's Game with DVDFab 8QT, it failed with the latest of DVDFab 9. The problem is the movie skips. During playback it looks great, but then jumps ahead plays the seen, the jumps back to were it should have been then jumps forward again to the end of the seen, I will see all three parts just jumbled. It did this exact thing in 2 different parts of the blu-ray. I tried watching the blu-ray on a regular player and the movie plays fine without a hick-up. For what it is worth, the first hick-up happens when the Colonel comes to the dorm and Ender does pushups. The second hick-up is when he plays the game on his i-pad the first time.

Please provide the requested information on the Region and country of your original disc.

region 1 canada and its blue ray

Then it is actually Region A. Thanks for the info, it apparently has slightly different protection than the two US versions. One of you please post the DVDFab internal log session from Ender's Game, from DVDFab v9.1.2.7 or 9.1.2.8.

Enders Game As a note my copy is just region A America from amazon. DVDFab 9.1.2.7 (2014/02/20 12:57:14) 0m 00.01s: Init Public log : enabled. 0m 00.01s: Init Private log : finish. 0m 00.01s: App info: 2014-2-15 0m 00.01s: App info: 9.1.2.7 9127 Beta 0m 00.01s: Init CrashReportSettings : disabled. 0m 00.01s: Init DVDInfo_Log : enabled. 0m 00.09s: Profile Manager :: Begin Load Profile 0m 00.09s: Qt Translator file load success 0m 00.10s: App info: client type 2. 0m 00.12s: Fabplay load: preload successful. 0m 00.17s: Fabplay load: Load successful. 0m 00.17s: Init process: Transfer settings successful. 0m 00.17s: info: fabcheck logpath= C:/Users/Greg/Documents/DVDFab9/Log/ 0m 00.20s: fab_check_gpu is running ... 0m 00.35s: fab_check_gpu run successful 0m 00.35s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8 0m 00.35s: GPU check: GPUAccelerate-12351 0m 00.35s: GPU check: GPUAccelerate setting-8248, 8248 0m 00.35s: GPU check: CUDA cap-1 0m 00.35s: GPU check: Support coreavc decode-0 0m 00.35s: GPU check: Lighting shrink status-1, 1 0m 00.35s: GPU check: Graphics info 1: NVIDIA GeForce GTX 675M : : 0m 00.35s: GPU check: Graphics info 2: NVIDIA GeForce GTX 675M : 6.0 : 2.1 0m 00.37s: Init process: Load config successful. 0m 00.37s: Init process: Windows os type is 13. 0m 00.37s: Init process: command line in is 0m 00.45s: Reg check: Option check status-Failed 0m 00.46s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:0:0 )-( DVD to Mobile:0:0 )-( Blu-ray to Blu-ray:0:0 )-( Blu-ray to Mobile:0:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:0:0 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:0:0 )-( 2D to 3D:0:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )- 0m 00.46s: App info: language type ENU. 0m 00.46s: Reg check: Start get sys number. 0m 00.46s: Reg check: Serial number is: 68-5d-43-23-61-36:68-5d-43-23-61-36:68-5d-43-23-61-39:68-5d-43-23-61-35:74-86-7a-70-ff-9b 0m 00.46s: Reg check: Connect type is: 1 0m 01.47s: Profile Manager :: End Load Profile 0m 02.03s: Reg check: Times of connecting error is: 0 0m 02.03s: Reg check: Parse string: ( OV:9128 )( BV:9127 0m 02.47s: Reg check: thread exit normal. 0m 02.47s: Reg check: Option check status-NewWork 0m 02.47s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )- 0m 02.47s: Reg check: connect successful and result code is 1. 0m 02.47s: Reg check: End check info. 0m 02.47s: Init process: Init GPU settings successful. 0m 02.57s: Init preview: Begin init preview play engine. 0m 02.83s: Init preview: Init internal engine successful. 0m 03.21s: Burn engine: start init. 0m 03.35s: Burn engine: engine type-0. 0m 03.36s: Burn engine: writer count 5. 0m 03.36s: Burn engine: 0- D:\ [HL-DT-ST DVDRWBD CA30N A200 (Ide)]. 0m 03.36s: Burn engine: 1- E:\ [HL-DT-ST BD-RE BP40NS20 ML01 (Usb)]. 0m 03.36s: Burn engine: 2- H:\ [HL-DT-ST BD-RE BE06LU10 YE03 (Usb)]. 0m 03.36s: Burn engine: 3- I:\ [HL-DT-ST DVDRAM GSA-4160B A300 (Usb)]. 0m 03.36s: Burn engine: 4- J:\ [HL-DT-ST BD-RE BE06LU10 YE03 (Usb)]. 0m 03.36s: Burn engine: end init. 0m 04.04s: Init process: Init setting page successful. 0m 28.22s: Reg check: Start get sys number. 0m 28.22s: Reg check: Serial number is: 68-5d-43-23-61-36:68-5d-43-23-61-36:68-5d-43-23-61-39:68-5d-43-23-61-35:74-86-7a-70-ff-9b 0m 28.22s: Reg check: Connect type is: 0 0m 29.68s: Reg check: Times of connecting error is: 0 0m 37.74s: Reg check: Start get sys number. 0m 37.74s: Reg check: Serial number is: 68-5d-43-23-61-36:68-5d-43-23-61-36:68-5d-43-23-61-39:68-5d-43-23-61-35:74-86-7a-70-ff-9b 0m 37.74s: Reg check: Connect type is: 0 0m 39.27s: Reg check: Times of connecting error is: 0 0m 39.27s: Reg check: Parse string: ( 20:8263532095 )( 21:8263532095 )( 22:8263532095 )( 50:8260762964 )( 80:8260762964 )( 2:8260762964 )( 11:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( S:4312ba8b5f229b1890cedc707ef2dc58 0m 39.78s: Reg check: Option check status-NewWork 0m 39.78s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )- 0m 51.92s: UI manager: switch to Copy mode. 0m 52.44s: Init process: init main ui successful. 0m 52.44s: Init process: show main ui successful. 0m 52.45s: DriveX msg: Init driveX D with I/O mode: 0 0m 52.45s: DriveX msg: Init driveX E with I/O mode: 0 0m 52.45s: DriveX msg: Init driveX H with I/O mode: 0 0m 52.45s: DriveX msg: Init driveX I with I/O mode: 0 0m 52.45s: DriveX msg: Init driveX J with I/O mode: 0 0m 52.72s: opening drive D 0m 52.72s: opened i/o 0m 52.72s: got media type 16 0m 57.06s: got max lba 24135583 0m 58.39s: got disc type 20 0m 58.39s: type Blu-ray BDMV 0m 58.39s: volume label ENDERS_GAME 0m 58.40s: DriveX msg: add media in driveX D. 0m 58.40s: DriveX msg: send open media msg to thread for driveX D. 0m 58.40s: opening drive D 0m 58.40s: opened i/o 0m 58.41s: got media type 16 0m 58.79s: got max lba 24135583 1m 00.19s: got disc type 20 1m 00.19s: type Blu-ray BDMV 1m 00.19s: volume label ENDERS_GAME 1m 00.19s: opening drive E 1m 00.19s: opened i/o 1m 00.20s: UI manager: switch to Ripper mode. 1m 00.72s: opening drive H 1m 00.72s: opened i/o 1m 00.77s: opening drive I 1m 00.77s: opened i/o 1m 00.78s: opening drive J 1m 00.78s: opened i/o 1m 03.06s: Source manager: add source id 0. 1m 03.07s: Open blu-ray disc expired time: 22311011 1m 03.07s: opening drive D 1m 03.07s: opened i/o 1m 03.48s: got max lba 24135583 1m 04.86s: got disc type 20 1m 04.86s: internal path D:/BDMV/ 1m 05.84s: aacs 0 bd+ 0 1m 06.26s: got bdmv 1m 09.96s: movie name: ender's game||enders_game 1m 13.78s: no enough free sectors for 00002.jar, available 0, sectors required 1 1m 13.83s: no enough free sectors for 00006.jar, available 0, sectors required 2 1m 13.88s: no enough free sectors for 03001.jar, available 0, sectors required 2 1m 14.43s: got bdmv 1m 34.46s: got extended bdinfo 1m 34.46s: opened blu-ray 1m 34.86s: Source manager: open successful. 1m 35.87s: Work manager: create Ripper work 0 with source 0 and uiinfo 0( title 750 ). 1m 40.49s: ========WorkAttr::SetSource======= 1m 40.49s: Source Video Size Original : 1920 x 800 1m 40.50s: Source Video Size Display : 1920 x 800 1m 40.50s: Source Video FPS : 24000 / 1001 1m 40.50s: Source Video Bitrate : 1200 1m 40.50s: Source Audio Bitrate : 0 1m 40.50s: Source Audio Channels : 8 1m 40.50s: Source Audio Volume : 100 1m 40.50s: Work Profile : MP4 1m 53.45s: Work manager: create Ripper work 1 with source 0 and uiinfo 0( title 750 ). 1m 53.46s: ========WorkAttr::SetSource======= 1m 53.46s: Source Video Size Original : 1920 x 800 1m 53.46s: Source Video Size Display : 1920 x 800 1m 53.46s: Source Video FPS : 24000 / 1001 1m 53.46s: Source Video Bitrate : 1200 1m 53.46s: Source Audio Bitrate : 0 1m 53.46s: Source Audio Channels : 8 1m 53.46s: Source Audio Volume : 100 1m 53.46s: Work Profile : AVI 2m 13.03s: Work manager: create Ripper work 2 with source 0 and uiinfo 0( title 750 ). 2m 13.03s: ========WorkAttr::SetSource======= 2m 13.03s: Source Video Size Original : 1920 x 800 2m 13.03s: Source Video Size Display : 1920 x 800 2m 13.03s: Source Video FPS : 24000 / 1001 2m 13.03s: Source Video Bitrate : 1200 2m 13.04s: Source Audio Bitrate : 0 2m 13.04s: Source Audio Channels : 8 2m 13.04s: Source Audio Volume : 100 2m 13.04s: Work Profile : AVI.Default 3m 39.55s: UILog:OnMsgToolbar_Start 3m 39.57s: UILog:Msg Start : ready start 3m 39.57s: UILog:Msg Start : start test run work 3m 39.57s: UILog:right button to null, work falg = -1 3m 39.58s: UILog:Msg Start : run work 3m 39.58s: UILog:Run current Work. 3m 39.58s: UILog:Begin work ripper. 3m 39.58s: UILog:Begin work copy or converter. 3m 39.58s: Start check Blu-ray Ripper (3D Plus) register status. 3m 39.59s: End check Blu-ray Ripper (3D Plus) register status: Enable 3m 39.59s: UILog:start running at thread. 3m 39.59s: UILog:return flag at start running at thread ok. 3m 39.60s: OPList at BD Ripper : (4113.2),(4352.1),(4608.16) 3m 39.61s: Blu-ray ripper (3D Plus) check watermark flag: 0 3m 39.62s: ------------------ convert work begin(1/1) ------------------ 3m 39.62s: info: create config(bluray2video) 3m 39.63s: info: use profile(AVI.Default) 3m 39.63s: info: bluray playlist(750),angle(0),chapter(1->17),BDAV(no) 3m 39.63s: info: 3D working_mode(disable), 3D format(sbs_lef_right) 3m 39.64s: info: stream input@ Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0) opcode(compress)] 3m 39.64s: info: perset file config OK ! 3m 39.64s: info: set output video frame_rate(24000/1001) 3m 39.64s: info: stream output Video(4113)[codec(h264) size(1920*800) fps(24000/1001) interlace(0)] 3m 39.64s: info: stream input@ Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24) opcode(remove_hd)] 3m 39.64s: info: stream output Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24)] 3m 39.65s: info: stream input@ SubPicture(4608)[codec(pgssub) language(English) opcode(extract)] 3m 39.65s: info: stream output SubPicture(4608)[codec(xsub) language(English)] 3m 39.65s: info: SubMode(Extract) -- Display Only forced Subtitle(false) 3m 39.66s: UILog:MsgWork:WorkStatus_Start 3m 39.66s: CUDA GPU acceleration for Lightning-Shrink enabled 3m 39.66s: info: h264_encode: encode param profile(1) level(40) bitrate(-1) crf(20) 3m 42.13s: info: processing source(00513.m2ts) 5m 15.12s: info: processing source(00504.m2ts) 5m 29.92s: info: processing source(00501.m2ts) 5m 40.02s: info: processing source(00510.m2ts) 14m 24.54s: info: processing source(00502.m2ts) 14m 55.29s: info: processing source(00505.m2ts) 15m 08.78s: info: processing source(00514.m2ts) 15m 24.96s: info: processing source(00507.m2ts) 16m 46.93s: info: processing source(00511.m2ts) 16m 58.11s: info: processing source(00508.m2ts) 17m 37.69s: info: processing source(00503.m2ts) 17m 46.99s: info: processing source(00506.m2ts) 18m 08.76s: info: processing source(00509.m2ts) 18m 27.29s: info: processing source(00515.m2ts) 18m 37.20s: info: processing source(00512.m2ts) 20m 32.13s: error: filter name(bd_demux), type(1), id(26), get std_exception(bad allocation) 21m 14.03s: error: Work 1 failed, Error = control graph control_filter_error error: filter name(bd_demux), type(1), id(26), get std_exception(bad allocation) 21m 14.03s: ------------------ convert work failed ------------------ 21m 15.04s: UILog:MsgWork:current work finish : 2 21m 15.04s: UILog:Run Work to end. note: if I do it with 8.2.3.0 QT it does rip just mixes up the order twice!

Enders Game before I'm asked, I also ran it without HD audio, and software only. Please find attached the error files. 137m 54.84s: DriveX msg: remove media in driveX D. 189m 40.93s: opening drive D 189m 40.93s: opened i/o 189m 40.94s: got media type 16 189m 41.36s: got max lba 24135583 189m 42.68s: got disc type 20 189m 42.68s: type Blu-ray BDMV 189m 42.69s: volume label ENDERS_GAME 189m 42.69s: DriveX msg: add media in driveX D. 189m 42.69s: DriveX msg: send open media msg to thread for driveX D. 189m 42.69s: Source manager: add source id 1. 189m 42.71s: Open blu-ray disc expired time: 22311011 189m 42.71s: internal path D:/BDMV/ 189m 43.89s: aacs 0 bd+ 0 189m 44.25s: got bdmv 189m 47.91s: movie name: ender's game||enders_game 189m 53.07s: no enough free sectors for 00002.jar, available 0, sectors required 1 189m 53.11s: no enough free sectors for 00006.jar, available 0, sectors required 2 189m 53.16s: no enough free sectors for 03001.jar, available 0, sectors required 2 189m 53.72s: got bdmv 190m 13.49s: got extended bdinfo 190m 13.49s: opened blu-ray 190m 13.88s: Source manager: open successful. 190m 14.92s: Work manager: create Ripper work 3 with source 1 and uiinfo 1( title 750 ). 190m 19.55s: ========WorkAttr::SetSource======= 190m 19.55s: Source Video Size Original : 1920 x 800 190m 19.56s: Source Video Size Display : 1920 x 800 190m 19.56s: Source Video FPS : 24000 / 1001 190m 19.56s: Source Video Bitrate : 1200 190m 19.56s: Source Audio Bitrate : 0 190m 19.56s: Source Audio Channels : 8 190m 19.56s: Source Audio Volume : 100 190m 19.56s: Work Profile : AVI.Default 190m 52.13s: UILog:OnMsgToolbar_Start 190m 52.14s: UILog:Msg Start : ready start 190m 52.15s: UILog:Msg Start : start test run work 190m 52.15s: UILog:Msg Start : run work 190m 52.16s: UILog:Run current Work. 190m 52.16s: UILog:Begin work ripper. 190m 52.16s: UILog:Begin work copy or converter. 190m 52.16s: Start check Blu-ray Ripper (3D Plus) register status. 190m 52.16s: End check Blu-ray Ripper (3D Plus) register status: Enable 190m 52.16s: UILog:start running at thread. 190m 52.17s: UILog:return flag at start running at thread ok. 190m 52.18s: OPList at BD Ripper : (4113.2),(4352.4),(4608.16) 190m 52.18s: Blu-ray ripper (3D Plus) check watermark flag: 0 190m 52.18s: ------------------ convert work begin(1/1) ------------------ 190m 52.18s: info: create config(bluray2video) 190m 52.18s: info: use profile(AVI.Default) 190m 52.18s: info: bluray playlist(750),angle(0),chapter(1->17),BDAV(no) 190m 52.18s: info: 3D working_mode(disable), 3D format(sbs_lef_right) 190m 52.21s: info: stream input@ Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0) opcode(compress)] 190m 52.21s: info: perset file config OK ! 190m 52.21s: info: set output video frame_rate(24000/1001) 190m 52.21s: info: stream output Video(4113)[codec(h264) size(1920*800) fps(24000/1001) interlace(0)] 190m 52.21s: info: stream input@ Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24) opcode(remove_hd)] 190m 52.22s: info: stream output Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24)] 190m 52.22s: info: stream input@ SubPicture(4608)[codec(pgssub) language(English) opcode(extract)] 190m 52.22s: info: stream output SubPicture(4608)[codec(xsub) language(English)] 190m 52.22s: info: SubMode(Extract) -- Display Only forced Subtitle(false) 190m 52.23s: UILog:MsgWork:WorkStatus_Start 190m 52.23s: info: enable multi-thread software decoder, thread count = 8 190m 52.23s: fifo stream decreased from 58fe000 to 42bf000 190m 52.23s: fifo stream decreased from 42bf000 to 2c80000 190m 53.25s: shared fifo stream decreased from 41ec000 to 3171000 190m 53.25s: shared fifo stream decreased from 3171000 to 20f6000 190m 53.25s: shared fifo stream decreased from 20f6000 to 107b000 190m 53.25s: --- connect filter failed(580.00 1 17281024) --- 190m 53.25s: error: Work 1 failed, Error = graph not_suitable_connected_filter graph(0) - pinName:video frame 190m 53.25s: ------------------ convert work failed ------------------ 190m 55.27s: UILog:MsgWork:current work finish : 2 190m 55.27s: UILog:Run Work to end. 191m 52.05s: UILog:OnMsgToolbar_Start 191m 52.06s: UILog:Msg Start : ready start 191m 52.06s: UILog:Msg Start : start test run work 191m 52.08s: UILog:Msg Start : run work 191m 52.08s: UILog:Run current Work. 191m 52.08s: UILog:Begin work ripper. 191m 52.08s: UILog:Begin work copy or converter. 191m 52.08s: Start check Blu-ray Ripper (3D Plus) register status. 191m 52.08s: End check Blu-ray Ripper (3D Plus) register status: Enable 191m 52.08s: UILog:start running at thread. 191m 52.09s: UILog:return flag at start running at thread ok. 191m 52.10s: OPList at BD Ripper : (4113.2),(4352.1),(4608.16) 191m 52.10s: Blu-ray ripper (3D Plus) check watermark flag: 0 191m 52.10s: ------------------ convert work begin(1/1) ------------------ 191m 52.10s: info: create config(bluray2video) 191m 52.10s: info: use profile(AVI.Default) 191m 52.10s: info: bluray playlist(750),angle(0),chapter(1->17),BDAV(no) 191m 52.10s: info: 3D working_mode(disable), 3D format(sbs_lef_right) 191m 52.12s: info: stream input@ Video(4113)[codec(h264) size(1920*1080) fps(24000/1001) interlace(0) opcode(compress)] 191m 52.13s: info: perset file config OK ! 191m 52.13s: info: set output video frame_rate(24000/1001) 191m 52.13s: info: stream output Video(4113)[codec(h264) size(1920*800) fps(24000/1001) interlace(0)] 191m 52.13s: info: stream input@ Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24) opcode(remove_hd)] 191m 52.13s: info: stream output Audio(4352)[codec(dca) channels(8) sample(48000) bitrate(0) bitdepth(24)] 191m 52.13s: info: stream input@ SubPicture(4608)[codec(pgssub) language(English) opcode(extract)] 191m 52.13s: info: stream output SubPicture(4608)[codec(xsub) language(English)] 191m 52.13s: info: SubMode(Extract) -- Display Only forced Subtitle(false) 191m 52.14s: UILog:MsgWork:WorkStatus_Start 191m 52.15s: info: enable multi-thread software decoder, thread count = 8 191m 52.15s: fifo stream decreased from 58fe000 to 42bf000 191m 52.15s: fifo stream decreased from 42bf000 to 2c80000 191m 53.16s: shared fifo stream decreased from 41ec000 to 3171000 191m 53.16s: shared fifo stream decreased from 3171000 to 20f6000 191m 53.16s: shared fifo stream decreased from 20f6000 to 107b000 191m 53.16s: --- connect filter failed(580.00 1 17281024) --- 191m 53.17s: error: Work 1 failed, Error = graph not_suitable_connected_filter graph(0) - pinName:video frame 191m 53.17s: ------------------ convert work failed ------------------ 191m 56.19s: UILog:MsgWork:current work finish : 2 191m 56.19s: UILog:Run Work to end. Just so everyone knows I have only been able to RIP about 1 in 4 blu-rays since the update a few months ago, I regularly have to use 8.2.3.0

Try 9128.I had no problem with my region A blu ray i made a cloned iso it played fine.

Ender's Game I went ahead and updated the program, and re-ran. It has still failed, if you check the log it also failed on the old version for all is lost and james and the Giant Peach most recently. OS: Windows 7 Ultimate CPU: Intel(R) Core(TM) i7-3720QM CPU @2.6-GHz RAM: 16.0 GB 64-bit Operating System Dual NVIDIA GeForce GTX 675M

Ender's game

signals

v8 probably does not support this disc. Use v9.1.2.8. As to the message, I think it is due to the Cinavia-infected firmware in whatever you are using to play the disc. It considers anything without AACS encryption as a non-trusted source. You can try the Cinavia workaround in DVDFab but the firmware may still reject it.

Murray

I don't have a license for v9. I did however, decrypt it with the newest release of 9. I have tried it on my computer, my wdtv live, my wdtv tvlive hub, and my Sony smart tv. All do the same thing. I have combined the movie with Handbrake and get the same results. Sorry, I don't know much about this tuff. Just thought I could help.

90312

Murray, if you have a license for Version 8, Version 9 is no additional cost for the licensed modules. Just go to the members area of the web site and create an account using the email address you used to purchase version 8 and a password of your choice then register Version 9 with those.

Murray

I bought a used computer off ebay and it was on it. I looked at purchasing a new version but it says the license is only good for 1 or 2 years. It never seemed worthwhile. Am I mistaken?

90312

You can buy a lifetime license. That's the best value.

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