I'm puzzled. I have been using DVDFAB 8 and 9 for a long time with few problems. Recently, though, DVDFAB 9 has lost the ability to read any DVDs on both my laptop and desktop PCs. For example, it constantly tries to read "Turbo" and "Game of Thrones" DVDs but it never gets anywhere. I did a complete uninstallation and cleaned the registry with CCleaner, rebooted and then re-installed, but now it just says "please check if it's playable". VLC mediaplayer has no problems with either of these disks, and DVDFAB 8QT was able to copy them without any difficulty. This has been happening with versions 9142 and 9.145. My licences are: DVD Copy - Never expire DVD Ripper - Never expire Video Converter - Never expire File Transfer - Never expire HD Decrypter - Never expire Can anyone suggest what's going on and how I can get this working again? Many thanks.

Can't duplicate the problem. Check the upper/lower filters in your registry. ImgBurn will do this for you if you have it (Tools->Filter Driver Load Order). Look for any new entries or any from software you do not recognize and delete them. Whatever placed them will probably no longer work without reinstalling. Start DVDFab with no discs in any drive and post the DVDFab internal and fabcheck log files.

Thanks for your reply, Signals. I have had another stab at r-installing on the desktop machine and get the same result. Here's the internal log: 0m 00.03s: DVDFab 9.1.4.5 (2014/05/16 18:22:44) 0m 00.03s: Init Public log : enabled. 0m 00.03s: Init Private log : finish. 0m 00.03s: App info: 2014-5-14 0m 00.03s: App info: 9.1.4.5 9145 Official 0m 00.04s: Init CrashReportSettings : enabled. 0m 00.04s: Init DVDInfo_Log : enabled. 0m 00.04s: Init Qt_Log : disabled. 0m 00.28s: Profile Manager :: Begin Load Profile 0m 00.28s: Qt Translator file load success 0m 00.28s: App info: client type 2. 0m 00.31s: Fabplay load: preload successful. 0m 00.45s: Fabplay load: Load successful. 0m 00.45s: Init process: Transfer settings successful. 0m 00.45s: info: fabcheck logpath= C:/Users/UK02753/Documents/DVDFab9/Log/ 0m 00.46s: fab_check_gpu is running ... 0m 01.28s: fab_check_gpu run successful 0m 01.28s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2 0m 01.28s: GPU check: GPUAccelerate-455 0m 01.28s: GPU check: GPUAccelerate setting-0, 0 0m 01.28s: GPU check: CUDA cap-0 0m 01.28s: GPU check: Support coreavc decode-0 0m 01.28s: GPU check: Lighting shrink status-0, 0 0m 01.28s: GPU check: Graphics info 1: AMD Radeon HD 7450 : : 0m 01.29s: Init process: Load config failed. 0m 01.29s: Init process: Windows os type is 64bit System Windows Server 2008 R2. 0m 01.31s: Init process: command line in is 0m 01.45s: Reg check: Parse string: ( 2:8263532095 )( 11:8260762964 )( 50:8260762964 )( OV:9145 )( BV:9143 )( S:b58d0ac1248dca7c3b849e79de17509b ) 0m 01.45s: Reg check: Option check status-Local 0m 01.45s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )- 0m 01.45s: App info: language type ENU. 0m 01.46s: Init process: Init GPU settings successful. 0m 01.46s: Reg check: Start get sys number. 0m 01.48s: Reg check: Serial number is: e8-39-35-2d-ec-dd 0m 01.48s: Reg check: Connect type is: 0 0m 01.76s: Init preview: Begin init preview play engine. 0m 01.76s: Init preview: Begin init preview play engine(XBMC). 0m 02.60s: Init preview: Init internal engine successful. 0m 03.50s: Reg check: Times of connecting error is: 0 0m 03.52s: Reg check: Parse string: ( S:0fb2a6825cd3da2aa3fec1e8fbe3f5f4 0m 03.55s: Reg check: Option check status-NewWork 0m 04.35s: Burn engine: start init. 0m 05.61s: Profile Manager :: End Load Profile 0m 07.10s: Burn engine: engine type-0. 0m 07.10s: Burn engine: writer count 0. 0m 07.11s: Burn engine: end init. 0m 08.97s: Init process: Init setting page successful. 0m 08.98s: QtLog Mode = false 0m 09.00s: Show ProductsInfo Dlg 2 0m 17.84s: Show UI Step 2 0m 18.69s: Show UI Step 3 0m 18.69s: Start show MainUI. 0m 18.69s: UI manager: switch to Copy mode. 0m 20.16s: allow_test : false 0m 20.16s: fab_app_path : C:/Program Files (x86)/DVDFab 9/ 0m 20.16s: fab_app_name : DVDFab.exe 0m 20.17s: fab_client_type : 2 0m 20.17s: product_name : DVDFab 0m 20.17s: test_url : http://www.dvdfab.cn 0m 20.17s: down_url : http://www.dvdfab.cn/download.htm?ver=9 0m 20.17s: current_version_type : Official 0m 20.17s: update_temp_path : O:/Temp/updateTemp/ 0m 20.17s: current_version : 9145 0m 20.17s: language_name : ENU 0m 20.17s: qm_file : C:/Program Files (x86)/DVDFab 9/QLanguage/FabQt_ENU.qm 0m 20.18s: allow_beta : false 0m 20.27s: Init process: init main ui successful. 0m 20.37s: Init process: show main ui successful. 0m 20.40s: DriveX msg: Init driveX E with I/O mode: 0 0m 20.41s: DriveX msg: Init driveX H with I/O mode: 0 0m 20.42s: opening drive E 0m 20.43s: opened i/o 0m 20.44s: DriveX msg: media open(false) failed in driveX E. 0m 20.45s: opening drive H 0m 20.45s: opened i/o 0m 20.46s: DriveX msg: media open(false) failed in driveX H. and the fabcheck log: 17:22:45:124 info: main: The Fabcheck 1,0,3,4 - Fri May 16 18:22:45 2014 17:22:45:124 info: GetVideoCardInfoEx: Cards = 1, Enables = 1 17:22:45:139 info: GetVideoCardInfoEx: - AMD Radeon HD 7450 17:22:45:702 info: get_ati_filter_type: filter_type 7 17:22:45:702 info: IntelCPUInfo::IsIntelMediaSDKSupport: nProcessorSignature = 100f63 17:22:45:717 info: IntelCPUInfo::IsIntelMediaSDKSupport: strCPUBrand = AMD Turion(tm) II Neo N40L Dual-Core Processor 17:22:45:780 info: main: end I don't have imgburn and I'm a bit lost concerning the "upper/lower filters" thing. :confused: Thanks.

DVDFab can't communicate with your optical drive(s) for some reason, see these log entries: 0m 07.10s: Burn engine: writer count 0.and0m 20.42s: opening drive E0m 20.43s: opened i/o0m 20.44s: DriveX msg: media open(false) failed in driveX E.0m 20.45s: opening drive H0m 20.45s: opened i/o0m 20.46s: DriveX msg: media open(false) failed in driveX H The most common cause of this is a conflict with other software you have recently installed or updated, especially if it uses or accesses optical drives. Unusual that VLC and earlier versions of DVDFab are working. One of the developers will have to look at this.

Ok Signals, thanks very much for looking into the logs for me. I think you are right about DVDFab 9 on the desktop not seeing the DVD drive properly. DVDFab 8QT on the desktop sees and opens the DVD "Turbo" literally in seconds but DVDFab 9 on the same machines fails, just as fast, with the "Please check if it's playable" error. After another attempt at re-installing I have had success with my laptop but not with the desktop, which remains the same. What is very surprising, though, is just how long the laptop now spends doing its initial read (decryption?) of the DVD, while making noise as if the read head is flying backwards and forwards across the disk like a crazy thing, before it finally manages to become ready to copy the movie. I'm certain this is not a hardware or disk fault because DVDFab 8QT performs its initial read of the DVD in a few seconds. Have DVDFab 9's latest releases become very slow to do this or "is it just me"? Thanks again.

Try 9143 here:http://www.dvdfab.cn/mlink/download.php?g=DVDFAB9_BETAIf this works then we know its 9145 you can always go back to the new version.I have had problems with 9145 that 9143 doesn't have though not the same as yours give it a try if you like.Also make sure your windows version has all the updates and your video card is up to date on drivers.

I'm having the same problems with version 9.1.4.5. I installed the 9.1.4.3 beta version and it is able to at least read the contents of the disk.

Actually 9.1.4.3 failed after ~30min with a Error=102 failure

Thanks for the advice glenns (especially the bit about how to post logs). I tried 9.1.4.3 Beta and got the same result ("Please check if it's playable") with DVD "Turbo" loaded, although I then got an additional message along the lines of "check the device is still connected" (!). It really does look as though DVDFab 9 doesn't like my DVD reader, which is a TSSTcorp CDDVDW SH-222BB ATA device. On the same machine, and without doing anything but closing 9.1.4.3 Beta and then starting DVDFab 8Qt, I was able to load "Turbo" and DVDFab 8 was ready to copy it in seconds.

In v9.1.4.5, try changing the I/O mode in Common Settings->Drives->Read from Auto to SPTI or ASPI.

ccrotty:Are you in the UK also? 102 is a read error normally we would ask you to check the disk for scratches and clean the disk and try again but I believe this is caused by something else try version 8 and see if that will work for you if not post your dvdfab internal log file.

DVDFAB 9 will no longer read disks

homebase11

DVD player can't read disc

I had the same problem and what I did was change the common settings to
1: changed H 264 arrow down and change to software
2: changed VC 1 arrow down and change to software
3: changed Mpeg 2 arrow down and change to software
4: changed Video Encoder H 264 arrow down and change to software
Since I changed it, my dvd player reads the disc. Give it a try. I hope it works for you.

glenns

Homebase 11:You can do the same all at once by checking use all software.

homebase11

ok Thanks, didn't know that one. sure was a lot of typing I did.

glenns

Just so we know what region is the disk you used with Fab and it didn't open until you changed to all software and what version of fab were you using?

Wilson.Wang

A/V codec settings should not impact DVDFab read discs.:(

Would you please un-install clean and re-install DVDFab, and then try again?

Thanks!

Wilson

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