I have been working with their support for this issue for almost 3 months. I have been directed to uninstall and re-install, try the latest beta versions, send them logs and screen shots and so far nothing helps. I also find that once the application is started that I cannot stop it. If I close the application and tell it to close, not minimize, the process remains running. In my case it also will not rip or convert anything. If I start the application and place a disc in the tray, it acts like it is going to work, but I never see the scanning windows. At this point it fails to respond and also will refuse to close. I have found that it also causes Explorer.exe process to also hang and/or crash. In almost every case a graceful shutdown is not possible. I have to perform a hard reset of the machine. I assumed an issue with the machine, but I also use AnyDVD and that was successful at ripping / copying. This is a newly imaged Windows 7 SP1 machine. I tested it with no additional software installed and it performed the same way. If anyone knows of something to try please let me know.

Did you do a clean uninstall with CC cleaner to clean the registry and junk files before re installing Fab? If not download the free version of cc cleaner and give that a try clean the registry several times till nothing comes up. (check clean prefetch files when cleaning junk files it's on the left side it's unchecked by default when done uncheck it for normal cleaning) do this before before re installing Fab and get Fab from the front page or forum.Also don't have 2 ripper programs running at the same time use one at a time.If you have Magic jack that causes it's own problems with Fab.Bit defender security program also has trouble with Fab if you have those let us know also.

Hi glenns, I did indeed use cc cleaner prior to installing the latest version. I wanted to confirm that there were no corrupt or incorrect files for the latest install, but unfortunately I ended up with the same results. I also made sure that AnyDVD runs only as a manual program, meaning only when I launch it. I confirmed that there are no additional processes running in the background for it either. Is there anything else you could recommend? One thing to note and I'm not sure if it would make a difference or not, but this PC is using an onboard video card. Could this be part of the issue?

Hi doodleink2000Could you please post your internal log, Thanks.CBR929

Do you have all the windows updates?What card do you have and what firmware version are you using?Check this:Note: The latest NVIDIA driver version 337.88 has some compatibility problems when converting with CUDA in DVDFab. Please roll back to the old driver version 334.89 or 335.23 if you are using the device (GTX 640/650/660/670/680/690/750/760/770/780/TITAN) that supports CUDA 3.0/3.5/5.0. Our developers and NVIDIA engineers are checking the problem. Thanks!I don't think this would cause your problem but you can check it anyway.If anyone else here has any helpful information for this problem please free to join in helping with this problem.Did one of the Fab staff offer to take over your computer? This is a simple process they use a program that you download called team viewer 9 could be a update to it and called something else but it lets them control your computer from theirs so they can do all the work you just watch in the background and they can talk to you on screen if they need you.This will let them see whats going on first hand.If all else fails you can ask them to do this just remember they are about 12 hours difference they get online about 8-9pm est and their up all night in U.S. time zones.

Post your fabcheck internal file also.Did you use cc cleaner exactly as I told you?

glenns / CBR929, I did use C Cleaner as requested, but to confirm I didn't miss anything I did the following: 1. I uninstalled the current version of DVDFab (9.1.56 US). 2. I located the DVDFab folder in Documents and deleted it. 3. I ran CCleaner to locate any left over registry keys and removed them. 4. I restarted the PC. 5. I installed DVDFab 9.1.5.6 and activated it. 6. Once the program opened I opened the settings > Common Settings 7. On the General Tab I enabled "Add Autoplay Handler" 8. I went to Diagnosis and confirmed that all logs were enabled as well as "Run report program when DVDFab crashes. Now here are the interesting things I have found: If I click on General in Common Settings and then click Drives, nothing is displayed. If I click on A/V Codec I see the following (screen shot attached): Graphics Chipset : Intel(R) G33/G31 Express Chipset Family Supported Video Codecs : CoreAVC : cannot be detected. What it feels like to me is that the software is having a hard time hooking into the dvd drives (1 a DVD reader and 1 is a DVD writer). I have also attached a text file with the hardware specs for this machine, a couple of screen shots, the logs. I have the latest video driver installed for the video card, which I got directly from Intel and the OS is fully patched. At this time I am running without Antivirus to eliminate that as a possible cause. As to did anyone from the DVDFab support team offer to take over the PC, no. So far the only correspondence has been through email. In fact I was quite surprised this was not even broached. Again thanks for the help and let me know if anything else is needed.

glenns, I should also mention that I did run CCleaner as requested, several times until it showed clean with no results.

0m 07.21s: Burn engine: start init. 0m 08.66s: Burn engine: engine type-0. 0m 08.66s: Burn engine: writer count 2. 0m 08.66s: Burn engine: 0- D:\ [hp DVD-RAM GH40L RB0E (Ide)]. 0m 08.66s: Burn engine: 1- G:\ [ATAPI DVD C DH48C2S NH36 (Ide)]. 0m 08.66s: Burn engine: end init. 0m 10.46s: Init process: Init setting page successful. 0m 10.47s: QtLog Mode = false 0m 10.47s: Show ProductsInfo Dlg 2 0m 39.44s: Show UI Step 2 0m 40.17s: Show UI Step 3 0m 40.17s: Start show MainUI. 0m 40.18s: UI manager: switch to Copy mode. 0m 42.57s: Init process: init main ui successful. 0m 43.29s: Init process: show main ui successful. 0m 43.29s: DriveX msg: Init driveX D with I/O mode: 0 0m 43.29s: DriveX msg: Init driveX G with I/O mode: 0 0m 43.32s: opening drive D 5m 03.87s: Exit process: stop running. 5m 03.87s: Exit process: preview pfn_releaseplayer end 5m 03.98s: Exit process: preview pfn_deinit end 5m 03.98s: Exit process: preview FreeLibrary endFrom the log file, DVDFab could detect your drivers. How about if starting DVDFab only without insert disc in the drivers?Wilson

Try updating your dvd burner drive firmware from device manager in Windows or the drives manufacturers internet sight.Follow all directions or you can render the drive useless.Did you clean out the old prefetch data when you used cc cleaner to clean out old files?What security program are you using?Have you tried removing your video card and see if Fab will work?Have you tried version 8 of Fab? if not it's worth a try.Core AVC is a program you buy so don't worry about it not being detected.

[QUOTE=doodleink2000;164461]This is a newly imaged Windows 7 SP1 machine. [/QUOTE]Hi doodleink2000Is this install of Windows 7 from an "Image" you made or a "fresh" install???If from an Image maybe some files were corrupt. Did you also install the drivers for your motherboard and also check for updates to them?I would install the latest drivers from Dell associated with your computers hardware.Hope this helpsCBR929

DVDFab stays running, locks up machine

glenns

Run MR FIX IT from Microsoft it cures many dvd drive problems free and will do no harm.http://support.microsoft.com/mats/cd_dvd_drive_problems/

This MR FIX IT is for when uninstalling programs on 64 bit systems programs that don't install or uninstall correctly so if the first fix don't work try this one after deleting Fab run this then reinstall a fresh copy of Fab from the front page.I think it does the same as cc cleaner but maybe worth a shot.
http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Do you have a usb input? Maybe you can borrow a friends drive just to see if it's that or go buy one if it don't work return it.
Here is a link for some other dvd drive free fix it programs http://www.ehow.com/how_4680114_drive-problems-freeware-tools-scripts.html

Details

I did a forum search and came up with a couple things for you to try.

1. Try Uninstalling the adk runtime

2. Try turning off Internal preview from within dvdfab common settings as that seems to have caused crashing and hanging about 3 years ago with version 8

doodleink2000

Thanks everyone for their input. This week at work has been crazy so I plan on working on this some more this weekend. I will update everyone when I finish with these suggestions.

doodleink2000

I think we have success

All,

So finally this evening I was able to spend some time on this. So I did the following:

1. I totally uninstall AnyDVD from the system and deleted all of folders and associated files.

2. The system also had CloneCD. I disabled the autoplay features for that software and made sure the "Lock drive" option was disabled.

3. Totally uninstalled DVDFab 8 and 9. Removed all folders and files associated from all profiles.

4. Ran CCLeaner and removed all remaining registry values from the registry for these removed programs.

5. Found an application called DriverBooster which was reviewed on GHacks. Tested it on the system and it found several drivers were severely out of date even though I had the latest from Dell (go figure...) Updated all of the drivers.

6. Rebooted the PC several times to finish installations, then downloaded and installed the latest version of DVDFab from the dvdfab.cn website. Installed and rebooted.

7. After the reboot I launched the app and with a DVD in the drive, the application immediately found, read and presented the option to copy. I attempted the copy and it copied the disc.

I was not able to test the burning function as the DVD/R drive had been removed for testing. This will be put in again tomorrow, but at this point I am pretty confident that this will now work as expected.

I wish I could directly pinpoint exactly what may have fixed this issue, but doing all of the above steps before testing makes it a bit tough to say what the root solution was concisely.

At any rate, I will place (what I hope to be) one last update after this with the final results.
Thanks everyone for all of your help on this.

signals

AnyDVD should not be a problem if it is not running. I have it installed also but never had an issue with DVDFab or Passkey unless it was enabled. I have a license for Clone CD but have never installed it, so not much I can add there.

If this ever happens again, install ImgBurn (free) and from the menu select Tools->Filter Driver Load Order and click on the Copy to Clipboard button and paste it into a post. It can help identify many drive access problems.

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