An Unknown Error Occurred

Pacer1

I can't get anything to work on Dvdfab 9 v9.1.8.3 (Win) every time I load a disc all I get is An Unknown Error Occurred please check dvdfab for latest version I've tried re-installing but still the same result it looks like other people are having the same problem
Are Dvdfabs servers down ??

MasterBlaster

Unknown Error

I too am not able to rip anything and am getting an unknown error occurred asking to check for a later version.

signals

All

There is a server problem, they are working on it. Sorry for the inconvenience.

Schnupfer1

hello
This problem seems to occur at fas all users. Even here in Germany !!
Older versions of DVDFab are affected by this . We touch on a server Problem .:confused:

http://forum.dvdfab.cn/showthread.php?t=26549

Hexen525

[QUOTE=signals;171750]All

There is a server problem, they are working on it. Sorry for the inconvenience.[/QUOTE]

Thanks for the heads up :D

Only seems to be affecting Bluray disks though. DVDs working fine.

signals

The problem effects all locations, it is non-geographic in nature and impacts only BD discs. Some older BDs will still work normally.

Hexen525

[QUOTE=signals;171761]The problem effects all locations, it is non-geographic in nature and impacts only BD discs. Some older BDs will still work normally.[/QUOTE]

YEAH! It's fixed! Thanx much guys :D

signals

All
The problem is partially corrected, but not 100% of previously supported titles are restored yet. Hope your disc works as Hexan525's did, but not all will at this time.

theonlyjeff

:confused: It looks like you are still having problems with your servers(?) after several days. [SIZE="3"]When will you be operational again?[/SIZE] Thanks for working on this problem!

signals

Are you serious? Have patience, it will be soon enough.

bazookaman

Is this problem still going on? Still getting an internal error.

bazookaman

still having this problem. is there a timeframe for fixing it?

Wilson.Wang

[QUOTE=bazookaman;172183]still having this problem. is there a timeframe for fixing it?[/QUOTE]

Hi,

Please tell us the Blu-ray title, region code and post the DVDFab internal log file.

Thanks!

bazookaman

[QUOTE=Wilson.Wang;172185]Hi,

Please tell us the Blu-ray title, region code and post the DVDFab internal log file.

Thanks![/QUOTE]

R1 Dawn of the Planet of the Apes. And apparently I have no internal DVDFab log. I choose "Open Log Folder" and nothing happens.

signals

Use the search function in Windows Explorer to look for the filename DVDFab_internal.log

bazookaman

[QUOTE=signals;172215]Use the search function in Windows Explorer to look for the filename DVDFab_internal.log[/QUOTE]

Aha. Well for one thing, I see now that I responded to a post in the (Win) section. I just searched for "internal Error' and found this thread. I'm actually on a Mac, and even though I've been ripping blurays w/o issue for many months now, for some reason the last time the log was modified was July or LAST year. I've got nothing current. So I many be having another issue as well.

signals

The last Apple PC I used was the Lisa, so my troubleshooting skills for Mac are rusty to say the least, but the file should be there somewhere. Look in the Mac equivalent of the windows My Documents folder, you may find both a DVDFab and DVDFab9 folder, check in both for a Log folder, that is where it should be. Don't know why the Open Log location is not working for you. Very difficult to help without the logs (they would have shown us you were on a Mac).

I tested the Region A/US version of Dawn...Apes yesterday and it worked fine with v9.1.8.4 (Win), so the decryption information is there. Check your internet connection, it is an absolute requirement for this disc.

bazookaman

Ok. I finally just completely uninstalled DVDFab and reinstalled it. Tried the Planet of the Apes Bluray again. Got the same "Internal Error" but this time I created a log file...

0m 00.01s:

DVDFab 9.1.8.3 (2015/01/22 19:15:19)

0m 00.01s: Init Public log : enabled.
0m 00.01s: Init Private log : finish.
0m 00.01s: App info: 2015-1-10
0m 00.01s: App info: 9.1.8.3 9183 Official
0m 00.01s: Init CrashReportSettings : enabled.
0m 00.01s: Init DVDInfo_Log : enabled.
0m 00.01s: Init Qt_Log : disabled.
0m 00.37s: Profile Manager :: Begin Load Profile
0m 00.37s: Qt Translator file load success
0m 00.37s: App info: client type 1.
0m 00.37s: Init process: Transfer settings successful.
0m 00.41s: GPU check: GPUAccelerate-4194304
0m 00.41s: GPU check: GPUAccelerate setting-0, 0
0m 00.41s: GPU check: CUDA cap-0
0m 00.41s: GPU check: Support coreavc decode-0
0m 00.41s: GPU check: Lighting shrink status-0, 0
0m 00.41s: Init process: first run after install.
0m 00.41s: Init process: Load config successful.
0m 00.42s: Init process: Mac os type is Mac OS X 10.10.1.
0m 00.43s: Init process: command line in is "/install" "DVDFAB"
0m 00.43s: Init process: install process.
0m 00.61s: Profile Manager :: End Load Profile
0m 00.01s:

DVDFab 9.1.8.3 (2015/01/22 19:16:02)

0m 00.01s: Init Public log : enabled.
0m 00.01s: Init Private log : finish.
0m 00.01s: App info: 2015-1-10
0m 00.01s: App info: 9.1.8.3 9183 Official
0m 00.01s: Init CrashReportSettings : enabled.
0m 00.01s: Init DVDInfo_Log : enabled.
0m 00.01s: Init Qt_Log : disabled.
0m 00.24s: Profile Manager :: Begin Load Profile
0m 00.24s: Qt Translator file load success
0m 00.24s: App info: client type 1.
0m 00.24s: MobilePlay load: preload successful.
0m 00.24s: MobilePlay load: Load successful.
0m 00.24s: Init process: Transfer settings successful.
0m 00.28s: GPU check: GPUAccelerate-4194304
0m 00.28s: GPU check: GPUAccelerate setting-0, 0
0m 00.28s: GPU check: CUDA cap-0
0m 00.28s: GPU check: Support coreavc decode-0
0m 00.28s: GPU check: Lighting shrink status-0, 0
0m 00.28s: Init process: Load config successful.
0m 00.29s: Init process: Mac os type is Mac OS X 10.10.1.
0m 00.29s: Init process: command line in is
0m 00.46s: Profile Manager :: End Load Profile
0m 00.66s: Reg check: Option check status-Failed
0m 00.66s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:0:0 )-( DVD to Mobile:0:0 )-( Blu-ray to Blu-ray:0:0 )-( Blu-ray to Mobile:0:0 )-( File to Mobile:0:0 )-( Blu-ray to DVD:0:0 )-( DVD to Blu-ray:0:0 )-( File to DVD:0:0 )-( File to Blu-ray:0:0 )-( File Mover:1:0 )-( Blu-ray to 3D:0:0 )-( 2D to 3D:0:0 )-( Blu-ray Decrypt:0:0 )-( DVD Decrypt:0:0 )-
0m 00.66s: App info: language type ENU.
0m 00.66s: Reg check: Start get sys number.
0m 00.66s: Reg check: Serial number is: 747BE1C1-E0FD-5731-B49C-3D0B2CAFE26C
0m 00.66s: Reg check: Connect type is: 1
0m 02.36s: Reg check: Times of connecting error is: 0
0m 02.36s: Reg check: Parse string: ( OV:9183 )( BV:9184
0m 02.69s: Reg check: thread exit normal.
0m 02.69s: Reg check: Option check status-NewWork
0m 02.69s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:0 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:0 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:0:0 )-( DVD Decrypt:0:0 )-
0m 02.69s: Reg check: connect successful and result code is 1.
0m 02.69s: Reg check: End check info.
0m 02.69s: Export Blu-ray source information report : enabled
0m 02.69s: Init process: Init GPU settings successful.
0m 03.06s: Init preview: Begin init preview play engine.
0m 03.06s: Init preview: Begin init preview play engine(Internal).
0m 03.19s: Init preview: Init internal engine successful.
0m 03.55s: Burn engine: start init.
0m 03.55s: Burn engine: set log folder.
0m 03.55s: DVD: init read settings.
0m 03.55s: DVD: init write settings.
0m 03.55s: BD: init read settings.
0m 03.55s: BD: init write settings.
0m 03.55s: bd set region A
0m 03.55s: Burn engine: config engine type-3 begin.
0m 03.55s: Burn engine: config engine type-3 end.
0m 03.57s: Burn engine: writer count 1.
0m 03.57s: Burn engine: 0-MATSHITA BD-MLTUJ265.
0m 03.57s: Burn engine: end init.
0m 03.92s: Init process: Init setting page successful.
0m 03.92s: QtLog Mode = false
0m 03.92s: Show QNagDlg Dlg
0m 59.53s: Reg check: Start get sys number.
0m 59.53s: Reg check: Serial number is: 747BE1C1-E0FD-5731-B49C-3D0B2CAFE26C
0m 59.53s: Reg check: Connect type is: 0
1m 01.08s: Reg check: Times of connecting error is: 0
1m 01.08s: Reg check: Parse string: ( 1002:8260762964 )( 1020:8260762964 )( S:bab8c997c0c2e12405faa33abc53bc5d
1m 01.43s: Reg check: Option check status-NewWork
1m 01.43s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:0 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:0 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:0:0 )-( DVD Decrypt:0:0 )-
1m 06.29s: Show UI Step 2
1m 06.51s: Show UI Step 3
1m 06.51s: Start show MainUI.
1m 06.51s: Show QUserExperienceDlg Dlg 1
1m 10.21s: Show QUserExperienceDlg Dlg 2
1m 10.21s: UI manager: switch to Copy mode.
1m 10.85s: Init process: init main ui successful.
1m 11.01s: Init process: show main ui successful.
1m 11.01s: bsdname=disk3s1 drive=10 suffix=3s1
1m 11.01s: bsdname=disk3s2 drive=11 suffix=3s2
1m 11.01s: bsdname=disk2s1 drive=12 suffix=2s1
1m 11.01s: bsdname=disk2s2 drive=13 suffix=2s2
1m 11.01s: bsdname=disk0s1 drive=14 suffix=0s1
1m 11.01s: bsdname=disk0s2 drive=15 suffix=0s2
1m 11.01s: bsdname=disk1s1 drive=16 suffix=1s1
1m 11.01s: bsdname=disk1s2 drive=17 suffix=1s2
1m 11.01s: bsdname=disk1s3 drive=18 suffix=1s3
1m 11.63s: Source manager:open source flag:1,1,1,1
1m 42.59s: DriveX msg: Init driveX E with I/O mode: 0
1m 42.59s: opening drive E
1m 42.59s: service name: IOBDServices
1m 42.59s: device name: disk4, bsdid=4
1m 42.59s: opened i/o
1m 42.59s: Source manager:open source flag:1,1,1,1
1m 42.67s: got media type 15
1m 43.10s: got max lba 22785759
1m 45.12s: got disc type 20
1m 45.12s: type Blu-ray BDMV
1m 45.12s: volume label Dawn of the Planet of the Apes
1m 45.12s: DriveX msg: add media in driveX E.
1m 45.12s: DriveX msg: send open media msg to thread for driveX E.
1m 45.14s: Source manager:open source flag:1,1,1,1
1m 45.15s: Source manager: add source id 0.
1m 45.43s: bd set region ?
1m 45.43s: Source open status:DVD Yes, 2231-10-11
1m 45.43s: Source open status:BD Yes, 2231-10-11
1m 45.43s: bd set region ?
1m 45.43s: internal path E:/BDMV/
1m 46.38s: aacs 1 bd+ 1
1m 46.66s: got bdmv
1m 46.75s: movie name: dawn of the planet of the apes
1m 46.75s: got agid 3
1m 46.82s: sent host cert chal
1m 46.82s: got drive cert chal
1m 46.82s: BEC 1
1m 46.82s: DRIVE_VENDOR 0x0001
1m 46.89s: got drive key
1m 46.89s: got host key signature
1m 46.89s: verified drive signature
1m 46.89s: verified host signature
1m 47.00s: sent host signature and key point
1m 47.00s: got bus key
1m 47.00s: got volume id
1m 47.00s: got volume id mac
1m 47.00s: volume id is correct
1m 47.01s: got vid
1m 47.18s: blu-ray 9CC5C55F7CB92B7DF897381BB7FA2408C69CE178
1m 47.74s: cert BEE=0x80 same
1m 49.70s: D FCB70BDC
2m 16.50s: bt no fut
2m 16.50s: failed to open 307
2m 21.94s: Source manager: open failed, delete source id 0.

october262

are you using the USA version of dvdfab?? (9.x.x.x.US.exe) if so read here - http://www.dvdfab.cn/how_to_do_disc_decryption_faq.htm#how_to_faq

bazookaman

[QUOTE=october262;172285]are you using the USA version of dvdfab?? (9.x.x.x.US.exe) if so read here - http://www.dvdfab.cn/how_to_do_disc_decryption_faq.htm#how_to_faq[/QUOTE]

Nope. I've been ripping Blurays for quite some time now. Never had an issue until last week.