Hello,
Thank you for being with DVDFab.
About the Player 2/3 problem you reported, we are sorry about it. We no longer update old player versions, the development emphasis is now in Player 5. The experience we gained from Player 2 and player 3 versions helps improving the playback experience and features in DVDFab Player 5, which supports to open movie discs in a quicker manner, supports 4K UHD, HEVC, HDR playback, etc..
We invite you to download DVDFab Player 5 at http://www.dvdfab.cn/download.htm and trial it out. lf you have a valid license for DVDFab Player in your DVDFab account, you can use your account and password at DVDFab Member Center to activate Player 5.
Shall you have any problem with Player 5, please kindly report, we will check it out. Thank you for your continued support.
Regards,
mona