Internal Error

tjames

When trying to read a Blu-ray, am now getting the error 'An internal error occurred. Please check if there is a new version at DVDFab website.'

Was working fine previously. Have current version but uninstalled and re-installed. Same issue. Tried with numerous Blu-ray. Maybe Blu-ray drive going?

Log is attached.

sac130e

I am getting same messages..check for newer version.
Trying to copy Game of Thrones S1,4..but error pops up.
So tried a movie I already did and know it works...but same error message..
Whats up..?

Movies99

I also get the same message, any blu ray I try, but DVD's work fine. I wonder if it's at the DVDFab server end, as we need to linked to the internet to open a blu ray, connecting to DVDFab for acceptance?

tjames

I actually had the same issue occur when I tried a couple of store bought DVDs.

Movies99

I did a test. I backed up The Theory of Everything last week so I put my master blu ray into my drive and DVDFab 9.1.8.8 again opened the disc. I then tried a back up of Walt Disneys Beauty and the Beast, and it would not open.
See log below.

DVDFab 9.1.8.8 (2015/03/05 19:10:24)

0m 00.03s: Init Public log : enabled.
0m 00.03s: Init Private log : finish.
0m 00.04s: App info: 2015-2-13
0m 00.04s: App info: 9.1.8.8 9188 Official
0m 00.04s: Init CrashReportSettings : enabled.
0m 00.04s: Init DVDInfo_Log : enabled.
0m 00.04s: Init Qt_Log : disabled.
0m 00.24s: Profile Manager :: Begin Load Profile
0m 00.24s: Qt Translator file load success
0m 00.24s: App info: client type 2.
0m 00.28s: MobilePlay load: preload successful.
0m 00.37s: MobilePlay load: Load successful.
0m 00.39s: Init process: Transfer settings successful.
0m 00.39s: info: check logpath= C:/Users/Rachel's/Documents/DVDFab9/Log/
0m 00.40s: info: _check_gpu is running ...
0m 01.02s: info: check_gpu run successful
0m 01.02s: info: recommand= 0, Shrink support= 0, enable= 0, cuda_cap= 0 , cpu_count= 2
0m 01.02s: GPU check: GPUAccelerate-4
0m 01.02s: GPU check: GPUAccelerate setting-0, 0
0m 01.04s: GPU check: CUDA cap-0
0m 01.04s: GPU check: Support coreavc decode-0
0m 01.04s: GPU check: Lighting shrink status-0, 0
0m 01.04s: GPU check: Graphics info 1: Mobile Intel(R) 4 Series Express Chipset Family : :
0m 01.04s: GPU check: Graphics info 2: : :
0m 01.06s: Init process: Load config successful.
0m 01.06s: Init process: Windows os type is 64bit System Windows 7.
0m 01.06s: Init process: command line in is
0m 01.18s: Reg check: Parse string: ( 2:8263532095 )( 11:8260762964 )( 20:8260762964 )( 60:8260762964 )( 1:0 )( OV:9188 )( BV:9186 )( S:cf0cbef7197cfab088e69f8eb92e4513 )
0m 01.20s: Reg check: Option check status-Local
0m 01.20s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):0:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:0 )-( File to Mobile:1:0 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:0 )-( File to Blu-ray:1:0 )-( File Mover:1:0 )-( Blu-ray to 3D:1:0 )-( 2D to 3D:1:0 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 01.20s: App info: language type ENU.
0m 01.20s: Reg check: Start get sys number.
0m 01.20s: Export Blu-ray source information report : enabled
0m 01.21s: Init process: Init GPU settings successful.
0m 01.21s: connect plugin info : start.
0m 01.23s: Reg check: Serial number is: ec-55-f9-3e-2b-e0:60-eb-69-d3-18-1a
0m 01.23s: Reg check: Connect type is: 0
0m 02.13s: connect plugin info : 1:1
0m 02.23s: Reg check: Times of connecting error is: 0
0m 02.23s: Reg check: Parse string: ( S:59697e50bfb6ec95bc89f10ebd79ed5d
0m 02.24s: Reg check: Option check status-NewWork
0m 02.41s: Profile Manager :: End Load Profile
0m 03.74s: Init preview: Begin init preview play engine.
0m 03.74s: Init preview: Begin init preview play engine(Internal).
0m 04.16s: Init preview: Init internal engine successful.
0m 05.40s: Burn engine: start init.
0m 05.41s: Burn engine: set log folder.
0m 05.41s: DVD: init read settings.
0m 05.41s: DVD: init write settings.
0m 05.41s: DVD: DVDInfo_SetDvdrBlocks size = 2201600
0m 05.42s: DVD: after DVDInfo_SetDvdrBlocks
0m 05.55s: DVD: after SetBurnEngine, Burn Type = 0
0m 05.55s: DVD: after init write settings.
0m 05.55s: DVD: finish init write settings.
0m 05.55s: BD: init read settings.
0m 05.56s: BD: init write settings.
0m 05.56s: bd set region A
0m 05.56s: Burn engine: config engine type-0 begin.
0m 05.56s: Burn engine: config engine type-0 end.
0m 05.56s: Burn engine: writer count 2.
0m 05.57s: Burn engine: 0- D:\ [MATSHITA DVD-RAM UJ8A0AS 1.00 (Ide)].
0m 05.57s: Burn engine: 1- E:\ [TSSTcorp BDDVDW SE-506BB TS00 (Usb)].
0m 05.57s: Burn engine: end init.
0m 06.69s: Init process: Init setting page successful.
0m 06.70s: QtLog Mode = false
0m 06.70s: Show UI Step 2
0m 07.30s: Show UI Step 3
0m 07.31s: Start show MainUI.
0m 07.31s: UI manager: switch to Copy mode.
0m 08.81s: Init process: init main ui successful.
0m 09.52s: Plugin Info : 1 exits flag = false plugin path = C:/Program Files (x86)/DVDFab 9/Plugins\VideoDownload.xml
0m 09.60s: Init process: show main ui successful.
0m 09.64s: DriveX msg: Init driveX D with I/O mode: 0
0m 09.64s: DriveX msg: Init driveX E with I/O mode: 0
0m 28.94s: opening drive D
0m 50.19s: opened i/o
0m 50.20s: Source manager:open source flag:1,1,1,1,1
0m 50.25s: opening drive E
0m 51.37s: opened i/o
0m 51.37s: DriveX msg: add media in driveX E.
0m 51.38s: DriveX msg: send open media msg to thread for driveX E.
0m 51.44s: got media type 15
0m 52.29s: got max lba 20267775
1m 09.23s: got disc type 20
1m 09.23s: type Blu-ray BDMV
1m 09.23s: volume label BEAUTYANDTHEBEAST
1m 09.24s: Source manager:open source flag:1,1,1,1,1
1m 12.73s: Source manager:open source flag:1,1,1,1,1
1m 12.75s: Source manager:open source flag:1,1,1,1,1
1m 12.75s: Source manager: add source id 0.
1m 12.77s: bd set region ?
1m 12.77s: Source open status:DVD Yes, 2231-10-11
1m 12.77s: Source open status:BD Yes, 2231-10-11
1m 12.77s: bd set region ?
1m 12.78s: opening drive E
1m 12.78s: opened i/o
1m 17.78s: got max lba 20267775
1m 21.75s: got disc type 20
1m 21.75s: internal path E:/BDMV/
1m 24.57s: aacs 1 bd+ 0
1m 24.81s: got bdmv
1m 25.88s: movie name: beauty and the beast (disc 1)||beautyandthebeast
1m 25.89s: got agid 0
1m 25.95s: sent host cert chal
1m 25.96s: got drive cert chal
1m 25.96s: BEC 1
1m 25.96s: DRIVE_VENDOR 0x0182
1m 26.05s: got drive key
1m 26.05s: got host key signature
1m 26.06s: verified drive signature
1m 26.06s: verified host signature
1m 26.15s: sent host signature and key point
1m 26.15s: got bus key
1m 26.37s: got volume id
1m 26.37s: got volume id mac
1m 26.38s: volume id is correct
1m 26.38s: got vid
1m 26.66s: blu-ray 1A1BB0982B095FAB408253AA7555AF2B121DA376
1m 27.31s: cert BEE=0x00 same
1m 31.13s: got agid 0
1m 31.19s: sent host cert chal
1m 31.20s: got drive cert chal
1m 31.20s: BEC 1
1m 31.20s: DRIVE_VENDOR 0x0182
1m 31.29s: got drive key
1m 31.29s: got host key signature
1m 31.30s: verified drive signature
1m 31.30s: verified host signature
1m 31.39s: sent host signature and key point
1m 31.40s: got bus key
2m 08.28s: mk exception
2m 08.30s: failed to open 306
2m 12.86s: Source manager: open failed, delete source id 0.
2m 16.58s: DriveX msg: remove media in driveX E.
2m 16.59s: Source manager:open source flag:1,1,1,1,1
2m 22.87s: Exit process: stop running.
2m 22.88s: Exit process: preview pfn_releaseplayer end
2m 22.91s: Exit process: preview pfn_deinit end
2m 22.92s: Exit process: preview FreeLibrary end
0m 00.34s:

This is happening on older blu rays as the more recent ones, from my experience, seem to be OK.
Is there a problem with these older blu rays, with the DVDFab program, or .............

I also tried the same exercise on 8.2.3.0 Qt with the same results.

tjames

I'm having the issue with new store bought blu-rays. Happens 99% of the time.

tjames

Most recent log.

fengtao

Hi tjames,

Please try again to see the result.

Best Regards,
Fengtao

sac130e

Same issues.."unkown error, check for new version"

This was last part from log:
1m 10.06s: DriveX msg: adding media in driveX D.
1m 10.06s: Source manager:open source flag:1,1,1,1,1
1m 24.35s: opening drive D
1m 29.69s: opened i/o
1m 29.70s: got media type 15
1m 30.15s: got max lba 20092607
1m 30.91s: got disc type 20
1m 30.92s: type Blu-ray BDMV
1m 30.92s: volume label LEMONY_SNICKETS
1m 30.92s: DriveX msg: add media in driveX D.
1m 30.92s: DriveX msg: send open media msg to thread for driveX D.
1m 30.92s: Source manager:open source flag:1,1,1,1,1
1m 30.93s: Source manager: add source id 0.
1m 30.93s: bd set region ?
1m 30.93s: Source open status:DVD Yes, 2015-12-13
1m 30.94s: Source open status:BD Yes, 2016-1-15
1m 30.94s: bd set region ?
1m 30.94s: opening drive D
1m 30.94s: opened i/o
1m 31.59s: got max lba 20092607
1m 32.34s: got disc type 20
1m 32.34s: internal path D:/BDMV/
1m 32.35s: aacs 1 bd+ 0
1m 32.73s: got bdmv
1m 33.32s: movie name: lemony snicket's a series of unfortunate events||lemony_snickets
1m 33.32s: got agid 0
1m 33.36s: sent host cert chal
1m 33.37s: got drive cert chal
1m 33.37s: BEC 1
1m 33.37s: DRIVE_VENDOR 0x0073
1m 33.42s: got drive key
1m 33.43s: got host key signature
1m 33.43s: verified drive signature
1m 33.43s: verified host signature
1m 33.48s: sent host signature and key point
1m 33.49s: got bus key
1m 33.61s: got volume id
1m 33.62s: got volume id mac
1m 33.62s: volume id is correct
1m 33.62s: got vid
1m 33.80s: blu-ray 91856D85DACDBBB027D6A4C3F9D0BFCB1C38B3DD
1m 38.30s: cert BEE=0x00 same
1m 39.39s: got agid 0
1m 39.43s: sent host cert chal
1m 39.43s: got drive cert chal
1m 39.44s: BEC 1
1m 39.44s: DRIVE_VENDOR 0x0073
1m 39.49s: got drive key
1m 39.49s: got host key signature
1m 39.50s: verified drive signature
1m 39.50s: verified host signature
1m 39.55s: sent host signature and key point
1m 39.56s: got bus key
3m 41.14s: mk exception
3m 41.14s: failed to open 306
3m 54.31s: Source manager: open failed, delete source id 0.
3m 58.35s: Exit process: stop running.
3m 58.35s: Exit process: preview pfn_releaseplayer end
3m 58.37s: Exit process: preview pfn_deinit end
3m 58.66s: Exit process: preview FreeLibrary end

MikeL

I am also getting the same error.

signals

Internet connectivity issues with the server can produce this error, so please try it again in a few minutes. They are checking to see if the problem is at the server farm or elsewhere.

Movies99

Thanks Signals, yes it does appear to come and go. The titles I had problems with last night now work just fine.

tjames

The title I was trying yesterday seems to be working now as well. I'll try a few more and update.

geo6576

Internal error

I have updated to the new DvdFab and is now giving me an internal error.
I have checked my internet connection and re-installed. But still the same please help!!!