I make serious replies for serious questions, whether you are a paying customer or not. This was a product promotion, everyone was eligible. Like when your grocery store runs a special of buy one get one free for a dozen eggs, they do not give money back to those the bought them the previous week, before the promotion. The forum is for help and problem solving, not discussion of the company business practices. Use the Support->Contact Us link on the DVDFab website if you would like to lodge a complaint.