Help with El Capitan

BigAl17

My DVD Fab Copy won't open now that I've installed Mac OS X El Capitan. The Error Message says the operating system is not supported. Will There be an update coming?

BA

signals

Certainly, but the office is closed until 8 October for a national holiday. I have no idea when the update will be released. Please post in the Fab for mac forum next time. I will move this thread there.

painterroy

What I Did?

I had to restore to my last backup before I installed El Capitan, which restored it to Yosemite. It works again now for me.

Wilson.Wang

[QUOTE=BigAl17;179296]My DVD Fab Copy won't open now that I've installed Mac OS X El Capitan. The Error Message says the operating system is not supported. Will There be an update coming?

BA[/QUOTE]

Please post the DVDFab Internal log file.

Thanks!

Wilson

BigAl17

Internal log re can't open with El Capitan

0m 00.13s:

DVDFab 9.1.9.6 (2015/10/02 13:59:05)

0m 00.15s: Init Public log : enabled.
0m 00.15s: Init Private log : finish.
0m 00.16s: App info: 2015-4-10
0m 00.16s: App info: 9.1.9.6 9196 Official
0m 00.16s: Init CrashReportSettings : enabled.
0m 00.16s: Init DVDInfo_Log : enabled.
0m 00.16s: Init Qt_Log : disabled.
0m 01.11s: Profile Manager :: Begin Load Profile
0m 01.12s: Qt Translator file load success
0m 01.12s: App info: client type 9.
0m 01.12s: MobilePlay load: preload successful.
0m 01.13s: MobilePlay load: Load successful.
0m 01.13s: Init process: Transfer settings successful.
0m 01.37s: GPU check: GPUAccelerate-4194304
0m 01.37s: GPU check: GPUAccelerate setting-0, 0
0m 01.38s: GPU check: CUDA cap-0
0m 01.38s: GPU check: Support coreavc decode-0
0m 01.39s: GPU check: Lighting shrink status-0, 0
0m 01.39s: Init process: Load config successful.
0m 01.49s: Init process: Mac os type is Mac OS X 10.11.
0m 01.49s: Init process: command line in is
0m 01.49s: Init process: unsupported os.
0m 01.83s: Profile Manager :: End Load Profile
0m 00.04s:

DVDFab 9.1.9.6 (2015/10/02 14:03:58)

0m 00.04s: Init Public log : enabled.
0m 00.04s: Init Private log : finish.
0m 00.04s: App info: 2015-4-10
0m 00.05s: App info: 9.1.9.6 9196 Official
0m 00.05s: Init CrashReportSettings : enabled.
0m 00.05s: Init DVDInfo_Log : enabled.
0m 00.05s: Init Qt_Log : disabled.
0m 00.45s: Profile Manager :: Begin Load Profile
0m 00.45s: Qt Translator file load success
0m 00.45s: App info: client type 9.
0m 00.45s: MobilePlay load: preload successful.
0m 00.45s: MobilePlay load: Load successful.
0m 00.46s: Init process: Transfer settings successful.
0m 00.59s: GPU check: GPUAccelerate-4194304
0m 00.61s: GPU check: GPUAccelerate setting-0, 0
0m 00.61s: GPU check: CUDA cap-0
0m 00.61s: GPU check: Support coreavc decode-0
0m 00.62s: GPU check: Lighting shrink status-0, 0
0m 00.62s: Init process: Load config successful.
0m 00.66s: Init process: Mac os type is Mac OS X 10.11.
0m 00.66s: Init process: command line in is
0m 00.69s: Init process: unsupported os.
0m 01.03s: Profile Manager :: End Load Profile
0m 00.26s:

DVDFab 9.1.9.6 (2015/10/02 21:23:26)

0m 00.33s: Init Public log : enabled.
0m 00.34s: Init Private log : finish.
0m 00.36s: App info: 2015-4-10
0m 00.36s: App info: 9.1.9.6 9196 Official
0m 00.37s: Init CrashReportSettings : enabled.
0m 00.37s: Init DVDInfo_Log : enabled.
0m 00.37s: Init Qt_Log : disabled.
0m 01.14s: Profile Manager :: Begin Load Profile
0m 01.15s: Qt Translator file load success
0m 01.16s: App info: client type 9.
0m 01.16s: MobilePlay load: preload successful.
0m 01.16s: MobilePlay load: Load successful.
0m 01.16s: Init process: Transfer settings successful.
0m 01.47s: GPU check: GPUAccelerate-4194304
0m 01.48s: GPU check: GPUAccelerate setting-0, 0
0m 01.48s: GPU check: CUDA cap-0
0m 01.48s: GPU check: Support coreavc decode-0
0m 01.48s: GPU check: Lighting shrink status-0, 0
0m 01.51s: Init process: Load config successful.
0m 01.58s: Init process: Mac os type is Mac OS X 10.11.
0m 01.58s: Init process: command line in is
0m 01.59s: Init process: unsupported os.
0m 01.93s: Profile Manager :: End Load Profile
0m 00.13s:

DVDFab 9.1.9.6 (2015/10/03 15:49:48)

0m 00.19s: Init Public log : enabled.
0m 00.19s: Init Private log : finish.
0m 00.21s: App info: 2015-4-10
0m 00.21s: App info: 9.1.9.6 9196 Official
0m 00.21s: Init CrashReportSettings : enabled.
0m 00.22s: Init DVDInfo_Log : enabled.
0m 00.22s: Init Qt_Log : disabled.
0m 00.88s: Profile Manager :: Begin Load Profile
0m 00.89s: Qt Translator file load success
0m 00.89s: App info: client type 9.
0m 00.90s: MobilePlay load: preload successful.
0m 00.90s: MobilePlay load: Load successful.
0m 00.90s: Init process: Transfer settings successful.
0m 01.19s: GPU check: GPUAccelerate-4194304
0m 01.20s: GPU check: GPUAccelerate setting-0, 0
0m 01.20s: GPU check: CUDA cap-0
0m 01.20s: GPU check: Support coreavc decode-0
0m 01.20s: GPU check: Lighting shrink status-0, 0
0m 01.22s: Init process: Load config successful.
0m 01.27s: Init process: Mac os type is Mac OS X 10.11.
0m 01.28s: Init process: command line in is
0m 01.28s: Init process: unsupported os.
0m 01.65s: Profile Manager :: End Load Profile
0m 00.09s:

DVDFab 9.1.9.6 (2015/10/03 20:58:06)

0m 00.13s: Init Public log : enabled.
0m 00.14s: Init Private log : finish.
0m 00.14s: App info: 2015-4-10
0m 00.14s: App info: 9.1.9.6 9196 Official
0m 00.14s: Init CrashReportSettings : enabled.
0m 00.15s: Init DVDInfo_Log : enabled.
0m 00.15s: Init Qt_Log : disabled.
0m 00.72s: Profile Manager :: Begin Load Profile
0m 00.74s: Qt Translator file load success
0m 00.74s: App info: client type 9.
0m 00.74s: MobilePlay load: preload successful.
0m 00.75s: MobilePlay load: Load successful.
0m 00.77s: Init process: Transfer settings successful.
0m 00.86s: GPU check: GPUAccelerate-4194304
0m 00.86s: GPU check: GPUAccelerate setting-0, 0
0m 00.87s: GPU check: CUDA cap-0
0m 00.87s: GPU check: Support coreavc decode-0
0m 00.87s: GPU check: Lighting shrink status-0, 0
0m 00.87s: Init process: Load config successful.
0m 00.92s: Init process: Mac os type is Mac OS X 10.11.
0m 00.92s: Init process: command line in is
0m 00.92s: Init process: unsupported os.
0m 01.42s: Profile Manager :: End Load Profile
0m 00.11s:

DVDFab 9.1.9.6 (2015/10/04 21:49:37)

0m 00.14s: Init Public log : enabled.
0m 00.14s: Init Private log : finish.
0m 00.14s: App info: 2015-4-10
0m 00.14s: App info: 9.1.9.6 9196 Official
0m 00.14s: Init CrashReportSettings : enabled.
0m 00.15s: Init DVDInfo_Log : enabled.
0m 00.15s: Init Qt_Log : disabled.
0m 02.30s: Profile Manager :: Begin Load Profile
0m 02.31s: Qt Translator file load success
0m 02.32s: App info: client type 9.
0m 02.32s: MobilePlay load: preload successful.
0m 02.32s: MobilePlay load: Load successful.
0m 02.33s: Init process: Transfer settings successful.
0m 02.69s: GPU check: GPUAccelerate-4194304
0m 02.69s: GPU check: GPUAccelerate setting-0, 0
0m 02.69s: GPU check: CUDA cap-0
0m 02.69s: GPU check: Support coreavc decode-0
0m 02.69s: GPU check: Lighting shrink status-0, 0
0m 02.71s: Init process: Load config successful.
0m 02.77s: Init process: Mac os type is Mac OS X 10.11.
0m 02.77s: Init process: command line in is
0m 02.77s: Init process: unsupported os.
0m 03.13s: Profile Manager :: End Load Profile
0m 00.12s:

DVDFab 9.1.9.6 (2015/10/10 06:13:40)

0m 00.17s: Init Public log : enabled.
0m 00.17s: Init Private log : finish.
0m 00.17s: App info: 2015-4-10
0m 00.17s: App info: 9.1.9.6 9196 Official
0m 00.19s: Init CrashReportSettings : enabled.
0m 00.20s: Init DVDInfo_Log : enabled.
0m 00.20s: Init Qt_Log : disabled.
0m 01.69s: Profile Manager :: Begin Load Profile
0m 01.71s: Qt Translator file load success
0m 01.77s: App info: client type 9.
0m 01.85s: MobilePlay load: preload successful.
0m 01.88s: MobilePlay load: Load successful.
0m 01.88s: Init process: Transfer settings successful.
0m 03.49s: GPU check: GPUAccelerate-4194304
0m 03.49s: GPU check: GPUAccelerate setting-0, 0
0m 03.50s: GPU check: CUDA cap-0
0m 03.51s: GPU check: Support coreavc decode-0
0m 03.55s: GPU check: Lighting shrink status-0, 0
0m 03.57s: Init process: Load config successful.
0m 03.67s: Profile Manager :: End Load Profile
0m 03.74s: Init process: Mac os type is Mac OS X 10.11.
0m 03.74s: Init process: command line in is
0m 03.76s: Init process: unsupported os.

BigAl17

Different results on different machines

DVDFab works fine with El Capitan with my new iMac Desktop machine but not with my mac book pro

(((Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.00AC.B03
SMC Version (system): 1.49f2
Serial Number (system): W89336907XJ
Hardware UUID: AA3AD006-4583-5711-90CF-6C0DC39F939B
Sudden Motion Sensor:
State: Enabled)))

BigAl17

log file

Here's the log file you requested

Wilson.Wang

[QUOTE=BigAl17;179464]Here's the log file you requested[/QUOTE]

Hi,

You are using the old DVDFab version, please update to the latest version 9215 and try again.

Wilson

tommytt

DVDFAB Copy for MAC not working

I have El Capitan 10.11. Just bought DVDFAB Copy yesterday. Doesn't work.Icon at bottom of screen says DVDFAB is not responding. I have installed latest version 9.2.1.5. Will not load. Now what?