To those who may be concerned,The original plan for the new features added in the Passkey 9 was intended for a brand new product, in which case, both paid customers and non-paid users will have to buy if they are interested. The reason for this is simply due to the fact that those new features cost us huge R&D effort, plenty of time, considerable amount of investment on buying new corporation level servers and the enhanced security measures to keep the data on those servers absolutely safe from any potential harm. But on the second thought, we decided to pack those new features into the Passkey 9, so as to honor the existing customers, especially those lifetime license owners, and to keep their budgets down, at the cost of our minimized marginal profit.However, to those lifetime license owners whose licenses were sent as free gifts or obtained during our previous giveaway campaigns, we can no longer offer free upgrade because weve handed out a huge number of free licenses in the past few years, millions of perhaps, which equals almost a third of our paid users. Thats why we finally decided to offer 30% deep discount to this proportion of our lifetime users, which has already left us at no profit at all.So, we sincerely hope you can understand our situation, and we still hope to offer top-level products and better service to all our customers in the years to come.From DVDFab Team

understandable - your generosity through the giveaway was an excellent offer but you do need to make money.

Hi. Glad you decided to give licenses to paying users. Problems i have with the way you did this: In changelog no mentioning of this. People update passkey finds problems spend time,asks in forums,get the answer to contact support,send mails to support. Later an news-email about the new version,where its explained giveaways wont work anymore in the new version. Would be really nice to know these changes BEFORE you made this version avaible for download. Regards Hasse

[QUOTE=hasse;189498]Hi. Glad you decided to give licenses to paying users. Problems i have with the way you did this: In changelog no mentioning of this. People update passkey finds problems spend time,asks in forums,get the answer to contact support,send mails to support. Later an news-email about the new version,where its explained giveaways wont work anymore in the new version. Would be really nice to know these changes BEFORE you made this version avaible for download. Regards Hasse[/QUOTE] Thanks for your understanding, hasse, actually we sent out the newsletter to all our customers, paid and non-paid, at the same time when Passkey 9 is made available online. However, due to the huge number of recipients, when the newsletter actually reaches you, it might be several hours later.

We find not good :( http://forum.dvdfab.cn/showthread.php?t=29779

Passkey never expire Yes, I downloaded the passkey 9 version, thinking this was an update which is what it said. Then I get a letter saying you have to pay for it. Now I would like to have ver 8 back, with the Never Expire license. How can I get it back, can't find it.

Should be in you windows downloads but you still need the key that was sent in a email when you got the free program.Hope you kept that email as attached to it is the key you will need to make the lifetime license work.I don't think they will email you the key again for the giveaway version that's what they said when I asked but staff will have to reply to see if anything has changed as this response was given before this new version came out.If you backed up your email you may have a copy with the key in your back ups.Windows restore can also be used to get it back do so right away.:)

Understandable.......but..... I like everyone who has posted so far more or less, understand the need in this case. Mind you, while I understand does NOT mean I am altogether happy about it. Like many others I got my copy of passkey on the DVD promo giveaway and as I have got a full life time license to DVDFab across the board. Not being able to upgrade from version 8 to version 9 will not be such an issue. DVDFab is a business and like any other business, if you don't make a profit you don't survive. The thing is though it would've been cool if this mystery newsletter telling us we can't go from 8 to 9 was sent out well in advance so some of us don't trip head long in to losing our Passkey 8. It is a great piece of software and handy to have and a lot of people, like myself who was, are going to be caught out. I am lucky that I have still have the giveaway e-mail and the original install engine but many won't. I guess the trick know is to see if I can find 8.2.8.5 install engine somewhere 8o) Still...Big DVDFab Fan...great products!

[QUOTE=HTH;189548]I like everyone who has posted so far more or less, understand the need in this case.Mind you, while I understand does NOT mean I am altogether happy about it. Like many others I got my copy of passkey on the DVD promo giveaway and as I have got a full life time license to DVDFab across the board. Not being able to upgrade from version 8 to version 9 will not be such an issue. DVDFab is a business and like any other business, if you don't make a profit you don't survive.The thing is though it would've been cool if this mystery newsletter telling us we can't go from 8 to 9 was sent out well in advance so some of us don't trip head long in to losing our Passkey 8. It is a great piece of software and handy to have and a lot of people, like myself who was, are going to be caught out.I am lucky that I have still have the giveaway e-mail and the original install engine but many won't. I guess the trick know is to see if I can find 8.2.8.5 install engine somewhere 8o)Still...Big DVDFab...great products![/QUOTE]HTH, the newsletter was actually sent out and on its way to recipients at the same time when Passkey 9 was made available online, however, due to the fact that there are too many recipients, it could be a couple of hours later when you actually see it in your inbox. We will relocate Passkey 8 to the DOWNLOAD CENTER, side by side with Passkey 9, so that those who do not want to upgrade to Passkey 9 can easily find Passkey 8, and continue to use it to decrypt old DVD and Blu-ray collections.

[QUOTE=edistoriverrat;189520]Yes, I downloaded the passkey 9 version, thinking this was an update which is what it said. Then I get a letter saying you have to pay for it. Now I would like to have ver 8 back, with the Never Expire license. How can I get it back, can't find it.[/QUOTE] It is available at the DOWNLOAD CENTER, sitting side by side with version 9. Check it here at http://www.dvdfab.cn/download.htm

About Passkey 9 Free Upgrade

90312

tony55, you will not have to pay for v9 if you have a paid license for v8 but you will need to activate it the same way as DVDFab. Username and password same as Fab.

Panthera44Male

dvdfab passkey 9

i own the dvdfab passkey for both dvd and blu-ray

got them a while back and trying to get the dvdfab passkey 9 and tried to use the key that i got for the previous version, but it does not work

how can i activate this version cause it asks for email and password and back then it asked for a key file to activate bought them both in april 2011

thanks

october262

[QUOTE=Panthera44Male;190700]i own the dvdfab passkey for both dvd and blu-ray

got them a while back and trying to get the dvdfab passkey 9 and tried to use the key that i got for the previous version, but it does not work

how can i activate this version cause it asks for email and password and back then it asked for a key file to activate bought them both in april 2011

thanks[/QUOTE]

see here - http://www.dvdfab.cn/how_to_register.htm?pid=passkey

Panthera44Male

thanks october262 that did the trick

much appreciated :)

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