Latest DVDFAB won't run on Windows 10

kpw

I downloaded the latest DVD FAB update and now not only will it not run on my Windows 10 system, but neither will previous versions, including DVDFAB 8 or 9. Is there a conflict with Windows 10 (latest update) and DVDFAB? I also tried the new beta version and it won't work either. The install seems to complete and when I go to open it, the blue circle spins, then stops and nothing happens. Everything was fine until the newest update. I've been using DVDFAB for years without a problem and now, nothing works at all.

90312

Double posting is against the rules so I deleted the other one.
Check in task manager to see if Fab is opening minimized.

3dman

Try reinstalling it do a fast install then when done wait till it goe's to Fabs internet page click it off then the installer says start fab then click yes.

I just had a uncompleted install and it didn't show up in the program lists in uninstaller for windows then i used fabs own uninstaller in the fab files folder took it off with that and just re ran the installer already on your hard drive in downloads now it's working fine.Also check your security program is allowing fab to run.

october262

Try restarting your computer in safe mode and see if dvdfab
will Run. Also try Uninstalling dvdfab & run a good registry cleaner
Restart your computer and try installing dvdfab " as administrator "

signals

Please try the latest Official release, v10.0.2.7. If it does not work, attach the DVDFab internal log file and the install log to a new post.

kpw

Thanks for the replies. I used the latest version and installed as administrator. Didn't work. I uninstalled and installed again. Still didn't work. Can't start 64 bit Windows 10 in Safe mode (or I can't find it as an option).
Install log below:

In the future add logs like this it makes it easier to share with staff.

october262

See here for safe mode - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

3dman

A note to staff the last 2 versions of Fab installed but a pop up came up from windows firewall saying some of the installed files were blocked I had to click on run anyway for it to work.Windows 10 latest version.As a note I use Norton security so funny that Norton let it run that's my firewall don't know why windows would block it.

kpw

Tried it in safe mode and it will boot, but safe mode won't connect to internet wirelessly, so it won't completely work. But it at least gets that far in the boot process. Logs attached.

Wilson.Wang

Hi,

Please check that the DVDFab process is started or not in Task Manager.

And post the dvdfab internal log file, thanks!

Wilson

nsd3

I'm having the same issue. I moved from 10.0.22 to 10.0.28. Application installs fine, but when I attempt to start it, nothing happens. Windows event logs show it as an Appcrash event. Reverting back to V10.0.22 and everything works again. DvDfabs' own logs don't show much.

DVDFab 10.0.2.8 (2017/03/10 08:26:37)

0m 00.04s: Init Public log: enabled.
0m 00.04s: Init Private log: finish.
0m 00.04s: App info: 2017-3-9
0m 00.04s: App info: 10.0.2.8 10028 Official
0m 00.14s: Init CrashReportSettings: enabled.
0m 00.14s: Init DVDInfo_Log: enabled.
0m 00.14s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:/install,
0m 00.14s: Init Qt_Log: disabled.
0m 00.48s: Profile Manager :: Begin Load Profile
0m 00.54s: SUCCEED: IServerService WebServer Init succeed.
0m 00.54s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.90s: Qt Translator file load success
0m 00.90s: App info: client type 22.
0m 00.90s: set code page: .0
0m 00.90s: Init process: Transfer settings successful.
0m 00.90s: warning: MyPlay: invalid gpu detect handle
0m 00.90s: GPU check: GPUAccelerate-0X0
0m 00.90s: GPU check: GPUAccelerate setting-0X0, 0X0
0m 00.90s: GPU check: CUDA cap-0X0
0m 00.90s: GPU check: Support coreavc decode-0
0m 00.90s: GPU check: Lighting shrink status-0, 0
0m 00.90s: Init process: Load config successful.
0m 00.90s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
0m 00.90s: Init process: command line in is /install
0m 01.14s: Profile Manager :: End Load Profile
0m 01.14s: Init process: install process.
0m 00.14s:

DVDFab 10.0.2.8 (2017/03/10 08:27:39)

0m 00.14s: Init Public log: enabled.
0m 00.14s: Init Private log: finish.
0m 00.14s: App info: 2017-3-9
0m 00.14s: App info: 10.0.2.8 10028 Official
0m 00.23s: Init CrashReportSettings: enabled.
0m 00.23s: Init DVDInfo_Log: enabled.
0m 00.23s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
0m 00.23s: Init Qt_Log: disabled.
0m 00.32s: Profile Manager :: Begin Load Profile
0m 00.37s: SUCCEED: IServerService WebServer Init succeed.
0m 00.37s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.70s: Qt Translator file load success
0m 00.70s: App info: client type 22.
0m 00.70s: MobilePlay load: preload successful.
0m 00.75s: MobilePlay load: Load successful.
0m 00.75s: set code page: .0
0m 00.75s: Init process: Transfer settings successful.
0m 02.73s: Profile Manager :: End Load Profile
0m 00.14s:

DVDFab 10.0.2.8 (2017/03/10 08:29:51)

0m 00.14s: Init Public log: enabled.
0m 00.14s: Init Private log: finish.
0m 00.14s: App info: 2017-3-9
0m 00.14s: App info: 10.0.2.8 10028 Official
0m 00.24s: Init CrashReportSettings: enabled.
0m 00.24s: Init DVDInfo_Log: enabled.
0m 00.24s: app args: count 2,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,arg 1:,
0m 00.24s: Init Qt_Log: disabled.
0m 00.34s: Profile Manager :: Begin Load Profile
0m 00.34s: Profile Manager :: End Load Profile
0m 00.37s: SUCCEED: IServerService WebServer Init succeed.
0m 00.39s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.74s: Qt Translator file load success
0m 00.74s: App info: client type 22.
0m 00.79s: MobilePlay load: preload successful.
0m 00.84s: MobilePlay load: Load successful.
0m 00.84s: set code page: .0
0m 00.84s: Init process: Transfer settings successful.
0m 00.04s:

gearbox23

HI, I had similar problem with Win10 and it turned out my virus protection software (TrendMicro) was preventing DVDFab from running. I disabled the virus software and reran install and it worked OK. I then configured virus software to ignore everything in DVDFab install directory. I re-enabled virus software and DVDFab still worked OK. Hope this helps. Cheers.

Vault172

Windows 10 error

Unable to run DVDFab 10029. Attempted to install/uninstall several times. Logs are attached.

katiethel

Thank you!

[QUOTE=gearbox23;194433]HI, I had similar problem with Win10 and it turned out my virus protection software (TrendMicro) was preventing DVDFab from running. I disabled the virus software and reran install and it worked OK. I then configured virus software to ignore everything in DVDFab install directory. I re-enabled virus software and DVDFab still worked OK. Hope this helps. Cheers.[/QUOTE]

I had the same problem and I also have TrendMicro. Your suggestion worked. Thank you! :-)