No audio when using DVD copy main movie

FredT

Hi,
I've been using DVDfab for many years. I currently have version 10.0.3.6 installed. I have copied all my DVDs to NAS drive using Copy main movie with no problems till now. I have 3 DVD set of Xmen 1, 2 and 3. Xmen 1 copies main movie fine. But when copying main movie for Xmen 2 & 3 I only get video but NO sound.
Any ideas?
Thanks,
Fred

3dman

Download the newest Fab version 10039 here and retry if the same issue post the internal log file in a attachment here.https://forum.dvdfab.cn/showthread.php?goto=newpost&t=30921

FredT

Thanks 3dman7, have downloaded latest version and tried main movie copy but still no sound. Note if I drag and drop folder into VLC Media Player it works with sound. Still no sound via WMC even though all other movies are fine including the recently copied Xmen 1 from the same 3 DVD set. The thread you point to for internal log file is closed (?).

3dman

Maybe the type of soundtrack can't be played back by your player.Some players won't play Dolby Atmos.The internal log file is in the dvdfab folder the last disk done is at the bottom cut and paste it as a attachment here it starts with the Fab version.My 2 xman movies have DTS master 7.1 sound and play on windows media player and VLC,Fab media player and MPC-HC media player maybe your classic version needs up dating or a plug in for DTS master 7.1.If VLC and Fab media player free version plays it then the file is good.VLC player won't play Dolby Atmos Fab media player will.

Please read this on how to set your clasic player to bit streaming.http://rubenalamina.mx/2014/03/04/bitstreaming-audio-with-media-player-classic-home-cinema/

FredT

Like I said, all my Xmen movies play fine on Windows Media Centre except for Xmen 2 & 3 where there is no sound. I can play them via VLC and sound works. WMC does not seem to have the option to set sound as described in the link you provided. Anyway here is the log data for Xmen 2 main movie copy. Thanks for your assistance.

DVDFab 10.0.3.9 (2017/05/17 20:32:09)

0m 00.02s: Init Public log: enabled.
0m 00.02s: Init Private log: finish.
0m 00.03s: App info: 2017-5-16
0m 00.03s: App info: 10.0.3.9 10039 Official
0m 00.08s: Init CrashReportSettings: enabled.
0m 00.08s: Init DVDInfo_Log: enabled.
0m 00.09s: app args: count 1,arg 0:C:\Program Files (x86)\DVDFab 10\DVDFab.exe,
0m 00.09s: Init Qt_Log: disabled.
0m 00.15s: Decrypt: SetCanDecryptBlurayDisc 1
0m 00.15s: Decrypt: SetCanDecryptDVDDisc 1
0m 00.21s: Profile Manager :: Begin Load Profile
0m 00.22s: SUCCEED: IServerService WebServer Init succeed.
0m 00.24s: SUCCEED: IServerService MediaLibrary Init succeed.
0m 00.50s: Qt Translator file load success
0m 00.50s: App info: client type 22.
0m 00.52s: MobilePlay load: preload successful.
0m 00.58s: MobilePlay load: Load successful.
0m 00.59s: set code page: .0
0m 00.59s: Init process: Transfer settings successful.
0m 00.60s: info: check logpath= C:/Users/ftrev/OneDrive/Documents/DVDFab10/Log/
0m 00.61s: info: _check_gpu is running ...
0m 01.16s: Profile Manager :: End Load Profile
0m 01.18s: info: check_gpu run successful
0m 01.19s: info: recommand= 1472, Shrink support= 1, enable= 1, cuda_cap= 0 , cpu_count= 4
0m 01.19s: GPU check: GPUAccelerate-0X5C7
0m 01.20s: GPU check: GPUAccelerate setting-0X5C0, 0X5C0
0m 01.20s: GPU check: CUDA cap-0X0
0m 01.21s: GPU check: Support coreavc decode-0
0m 01.21s: GPU check: Lighting shrink status-1, 1
0m 01.21s: GPU check: Graphics info 1: AMD Radeon (TM) R9 380 Series : 22.19.162.4 :
0m 01.22s: Init process: Load config successful.
0m 01.23s: Init process: Windows os type is 64bit System Windows 10 Build 14393.
0m 01.24s: Init process: command line in is
0m 01.36s: Reg check: Parse string: ( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 50:8260762964 )( 80:8260762964 )( 21:8260762964 )( 22:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( 1:5 )( OV:10039 )( BV:10038 )( S:14f4ae9bf59a2a90b7f4aee9e4c6c772 )
0m 01.38s: Reg check: Option check status-Local
0m 01.39s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( DVD to Blu-ray:1:0 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:0 )-( DVD Cinavia Removal:1:0 )-( Blu-ray Cinavia Removal:1:0 )-( DRM Removal:1:0 )-
0m 01.39s: App info: language type ENU.
0m 01.40s: App info: Install path C:/Program Files (x86)/DVDFab 10/
0m 01.40s: Init process: Set account info to DriveX.
0m 01.41s: Export Blu-ray source information report: enabled
0m 01.42s: Init process: Init GPU settings successful.
0m 01.42s: connect plugin info: start.
0m 02.14s: Reg check: Times of cinavia connecting error is: 0
0m 02.15s: Reg check: Start get sys number.
0m 02.16s: Reg check: Serial number is: 00-1f-e2-6c-80-16:0a-00-27-00-00-08
0m 02.16s: Reg check: Connect type is: 0
0m 03.59s: Burn engine: start init.
0m 03.59s: Burn engine: set log folder.
0m 03.60s: DVD: init read settings.
0m 03.60s: DVD: init write settings.
0m 03.68s: Reg check: Times of connecting error is: 0
0m 03.68s: Reg check: Parse string: ( S:d9f99920966680e3f288cae72c48d0ef
0m 03.69s: Reg check: Option check status-NewWork
0m 03.70s: BD: init read settings.
0m 03.70s: BD: init write settings.
0m 03.71s: bd set region B
0m 03.71s: Burn engine: config engine type-0 begin.
0m 03.72s: Burn engine: config engine type-0 end.
0m 03.72s: Burn engine: writer count 1.
0m 03.73s: Burn engine: 0- D:\ [SAMSUNG DVDWBD SH-B083L SB01 (Ide)].
0m 03.73s: Burn engine: end init.
0m 04.67s: Init process: Init setting page successful.
0m 04.69s: QtLog Mode = false
0m 04.96s: connect plugin info: 1:1
0m 05.31s: Start show MainUI.
0m 05.32s: dpi scale: x scale 1.000000
0m 05.32s: dpi scale: y scale 1.000000
0m 05.46s: Init process: init main ui successful.
0m 05.55s: UI manager: switch to Copy mode.
0m 05.58s: Init process: show main ui successful.
0m 05.58s: DriveX msg: Init driveX D with I/O mode: 0
0m 05.59s: opening drive D
0m 05.60s: opened i/o
0m 05.60s: got media type 4
0m 05.60s: scene data: delete file C:/Users/ftrev/OneDrive/Documents/DVDFab10/SceneData/ecbfb6d8-ed9e-4919-b3d7-d85af370573f.SceneData.xml result=1
0m 05.61s: scene data: delete dir C:/Users/ftrev/OneDrive/Documents/DVDFab10/SceneData/ecbfb6d8-ed9e-4919-b3d7-d85af370573f result=0
0m 05.62s: Cinavia Version : 1.257.2.29
0m 05.80s: got max lba 3423864
0m 05.81s: got disc type 10
0m 05.86s: type DVD-VIDEO
0m 05.86s: volume label XMEN2_DISC1
0m 05.87s: DriveX msg: media open(false) sucess in driveX D.
0m 05.88s: DriveX msg: add media success in driveX D.
0m 05.88s: DriveX msg: send open media msg to thread for driveX D.
0m 05.89s: Source manager: open source flag:1,0,1,1,1
0m 05.91s: Source manager: add source id 0.
0m 05.93s: Source open status:DVD Yes, 2231-10-11
0m 05.94s: Source open status:BD Yes, 2231-10-11
0m 06.21s: internal path D:/VIDEO_TS/
0m 06.24s: got copyright 1 f5
0m 06.25s: key method 0
0m 06.74s: got udf/iso
0m 06.88s: dvd discid 2D34393031363131363931383639313730313130
0m 06.89s: dvd enable cloud decryption
0m 09.19s: got discinfo
0m 09.19s: pathplayer enabled
0m 09.78s: full disc copy/play is supported
0m 10.51s: got dvdinfo
0m 10.52s: opened dvd
0m 10.87s: Cinavia: no cinavia repair data.
0m 10.88s: Source manager: open successful.
0m 11.57s: Work manager: create DVD mainmoive work 0 with source 0 and uiinfo 0.
0m 11.67s: Source manager: open source flag:1,0,1,1,1
0m 11.69s: Source manager: open source flag:1,0,1,1,1
0m 19.55s: UILog: OnMsgToolbar_Start
0m 19.56s: UILog: Msg Start: ready start
0m 19.58s: UILog: Msg Start: start test run work
0m 19.59s: UILog: Msg Start: run work
0m 19.60s: UILog: Run current Work.
0m 19.60s: UILog: Begin work copy or converter.
0m 19.61s: UILog: start running at thread.
0m 19.63s: opening drive D
0m 19.63s: opened i/o
0m 19.64s: got media type 4
0m 19.92s: got max lba 3423864
0m 19.93s: got disc type 10
0m 19.97s: type DVD-VIDEO
0m 19.98s: volume label XMEN2_DISC1
0m 19.99s: UILog: return flag at start running at thread ok.
0m 20.06s: UILog:MsgWork:WorkStatus_Start
0m 20.08s: DVD Copy
0m 20.09s: Source: D:/
0m 20.09s: SourceSize: 6567 MB
0m 20.10s: OutputSize: 8100 MB
15m 01.21s: UILog: MsgWork:current work finish: 3
15m 01.23s: UILog: Run Work to end.
15m 02.66s: DriveX msg: remove media in driveX D.
15m 02.69s: Source manager: open source flag:1,1,1,1,1
15m 09.09s: Source manager: open source flag:1,0,1,1,1
28m 56.91s: Exit process: stop running.
28m 56.97s: Exit process: finish MainUI.
28m 56.98s: Exit process: finish FreePref.
28m 56.99s: Exit process: finish AVEditWrap Release.

3dman

Fred are you using hdmi to your receiver or tv to get hd sound?
If the 2 disks that don't play sound play sound in VLC then the Fab made copy is ok the log file you sent was for disk 1 that was the disk you had no problem with.Look on the videos box does it have DTS 7.1 master sound if yes then make sure your Windows media player is up to date as I am playing my 2 disks now just fine with it.Sorry about the link it was for a different player.

3dman

Ok these are dvd's so no HD sound should be Dolby digital or DTS so make sure your windows media center is the latest if it plays on any other player it should be a good copy you must find out why WMC isn't playing the sound.Use the windows audio
troubleshooter.Left click on windows logo on lower left of your screen then settings symbol then audio troubleshooter see if it can find the problem.Sorry the link was for a different program.Also check that the mute audio is not on in the program and in your tray check the audio symbol also not muted there, you can get to the audio trouble shooter from there also.Put disk 2 in Fab and select the audio pull down what audio does it show checked marked.?
P.S. That log was for disk 1 that you had no trouble with.Should post log as a attachment for disk 2 or 3 if above don't work.

FredT

Thanks again 3dman7, I will check what you said.
The log was for Xmen 2.
RE: 0m 05.86s: volume label XMEN2_DISC1
So it is one of the "no sound" DVDs.
Get back when I check settings you suggest.
Cheers,
Fred

FredT

Thanks for the tip re DVDfab audio setting.
DVDfab has Audio "English DTS/5.1" selected for Xmen 2. Other options include "English AC-3/5.1" and "English AC-3/2".
I then put Xmen 1 in and found only "English AC-3/5.1" was selected. So I have tried this setting with Xmen 2 and happy to say audio is now working. Also did it with Xmen 3 and all ok!
I'll have to make sure to check this setting for future DVDs.
Thanks very much again for your help.
Regards,
Fred

3dman

I am happy you got it working but windows media player should of been able to play the DTS 5.1 also as It will even play DTS HD on blu rays.So I am not understanding why it played in VLC player and not Windows media player.Fab has a free version of its media player that plays all audio.

FredT

I'm using Windows Media Centre (not Player) or perhaps that's what you meant. The Fab player doesn't have as nice a GUI as WMC. WMC easily finds all the DVDfab copied main movie folders on my NAS drive and just works well.
As for the DTS audio, I'll see if I can find out the issue with WMC but AC3 sounds great through my stereo so quite happy with that.
Cheers.

3dman

Ok your using this: Windows Media Center (WMC) is a discontinued digital video recorder and media player created by Microsoft. Media Center was first introduced to Windows in 2002 on Windows XP Media Center Edition (MCE
Because it's a outdated player it's old and likly can't play DTS sound so that's the reason your having trouble with some soundtracks.check out kodi google it.