Crashes at startup

Wilson.Wang

The last several versions of DVD Fab DVD Copy all crash on my main computer. I see the splash screen and then it goes away but the app never opens. If I open Task Manager, I can see the DVDFab.exe disappear after the splash screen goes away.

The release notes for one of the recent versions said that there was an issue like this that was supposed to be resolved but I still have this problem. I have completely uninstalled and reinstalled the app but it is the same.

Please help.
zabolots

hi,

please run the "DVDFab Qtlog" shortcut from the DVDFab10 installation directory and post the new log file, thanks!

Wilson

zabolots

Here's the new log file generated by the "DVDFab QtLog" shortcut for version 10.0.5.1

signals

Wow, what a mess, one of the developers will need to look at it. You could try a fresh download if you have not already.

october262

Here's the new log file generated by the "DVDFab QtLog" shortcut for version 10.0.5.1
zabolots

does your computer have all the latest updates ?? and does your graphics card have the latest driver update.
did you try doing a clean uninstall of dvdfab, run a good registry cleaner and try reinstalling dvdfab with a fresh installer of the program.

zabolots

does your computer have all the latest updates ?? YES
and does your graphics card have the latest driver update. YES
did you try doing a clean uninstall of dvdfab, YES
run a good registry cleaner No, but I'm reluctant to start messing with my registry just for a single broken app
and try reinstalling dvdfab with a fresh installer of the program YES

zabolots

Any updates on interpreting the log file I uploaded?

cholla

This is way out of my knowledge range.
I did look at the QT log .
I even tried Googling a couple of the warnings .
DVDFab Qt Warning: QMetaObject::connectSlotsByName: No matching signal for on_m_pBtnCancel_clicked() (:0, )
Is just the first one . This seems to be related to a Mac computer .
It's trying to connect to certain buttons but is failing to find them.
It also could be related to trying to "draw" the DVDFan GUI.
I've never used a MAC if that is the computer you have.

zabolots

This is way out of my knowledge range.
I did look at the QT log .
I even tried Googling a couple of the warnings .
DVDFab Qt Warning: QMetaObject::connectSlotsByName: No matching signal for on_m_pBtnCancel_clicked() (:0, )
Is just the first one . This seems to be related to a Mac computer .
It's trying to connect to certain buttons but is failing to find them.
It also could be related to trying to "draw" the DVDFan GUI.
I've never used a MAC if that is the computer you have.
cholla

Well that is strange because I'm on a PC running Windows 7

cholla

I could be completely off as I know very little about what QT is doing .
It seems to be related to button functions not getting the "signal". At least from the little I was able to find.

Staff like Wilson.Wang who ask for the "DVDFab Qtlog" needs to look at it.
He may say "What the Hell" was cholla talking about .

october262

Well that is strange because I'm on a PC running Windows 7
zabolots

Is your windows 7 computer 32 bit or 64 bit ?? Did you try the
64bit version of dvdfab ? ? -
https://forum.dvdfab.cn/forum/software-support-english/dvdfab-x64/340301-new-dvdfab-10-0-5-2-x64-is-out-august-17-2017

cholla

Is your windows 7 computer 32 bit or 64 bit ?? Did you try the
64bit version of dvdfab ? ? -
https://forum.dvdfab.cn/forum/software-support-english/dvdfab-x64/340301-new-dvdfab-10-0-5-2-x64-is-out-august-17-2017
october262

The Windows OS is in the QT log.

0m 01.18s: Init process: Windows os type is 32bit System Windows 7.

Johnathon

This is way out of my knowledge range.
I did look at the QT log .
I even tried Googling a couple of the warnings .
DVDFab Qt Warning: QMetaObject::connectSlotsByName: No matching signal for on_m_pBtnCancel_clicked() (:0, )
Is just the first one . This seems to be related to a Mac computer .
It's trying to connect to certain buttons but is failing to find them.
It also could be related to trying to "draw" the DVDFan GUI.
I've never used a MAC if that is the computer you have.
cholla

The first warning is actually above that, and is even more obviously Mac related "0m 02.15s: DVDFab Qt Warning: QMetaObject::connectSlotsByName: No matching signal for on_macMaxButton_clicked() (:0, )"

This is an issue with compatibility of the application for Windows 7 x86 as a whole. I just stood up a Win7 32bit VM in VirtualBox and installed DVDFab on it and I get the exact same results in my logs as they did.

cholla

I probably copied the second warning from the log file.
There were a lot.
I also ran a QTlog test.
Mine was also similar & mine was done on a W7 32bit not virtual.
I think the difference is the test picked up my last conversion which completed.
So I had all the Exits at the end .

zabolots

This is an issue with compatibility of the application for Windows 7 x86 as a whole. I just stood up a Win7 32bit VM in VirtualBox and installed DVDFab on it and I get the exact same results in my logs as they did.

Johnathon

Well it's not ALL 32-bit Win7 machines that have this issue because I can run DVDFab just fine on my wife's machine. However, hers has am AMD CPU while mine has an Intel CPU.

cholla

Well it's not ALL 32-bit Win7 machines that have this issue because I can run DVDFab just fine on my wife's machine. However, hers has am AMD CPU while mine has an Intel CPU.
zabolots

The computer I have DVDFab DVD Copy on is an Intel CPU with W7 32-bit .
Only a dual core though .
Your Intel is an 8 core if the .txt file is correct.
So it might not be a good comparison.

october262

Well it's not ALL 32-bit Win7 machines that have this issue because I can run DVDFab just fine on my wife's machine. However, hers has am AMD CPU while mine has an Intel CPU.
zabolots

did you ever try restarting your computer in safe mode (with networking) and see if dvdfab will run ??
please try it on the computer that it crashes on.

zabolots

did you ever try restarting your computer in safe mode (with networking) and see if dvdfab will run ??
please try it on the computer that it crashes on.
october262

Just tried again with the latest version, 10.0.6.5 and the problem still exists, even when booting in Safe Mode With Networking.

I would think that since I was able to provide logs of the problem quite a while ago that there would be some progress on getting this issue resolved so I'm rather disappointed that this issue still exists.

october262

Just tried again with the latest version, 10.0.6.5 and the problem still exists, even when booting in Safe Mode With Networking.

I would think that since I was able to provide logs of the problem quite a while ago that there would be some progress on getting this issue resolved so I'm rather disappointed that this issue still exists.
zabolots

did you try adding dvdfab to the windows DEP exceptions list ??

phgcpa

There is a bunch of DVD's that were released with this crash problem. I know Ashley and the FAB team are working on a fix.

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