When I was shopping around for software to rip my Bluray collection to MP4s for personal playback on my home network, I weighed the pros and cons of a lot of software, and ultimately ended up with DVDFab. At a discounted price of $230 for the whole package, it was significantly more expensive than some other solutions, but I decided that the other functionalities built in might make it worth while.
I used it on and off for a couple of days, and was happy with the results. Today, I am working from home, and thought I'd make some headway into ripping my collection, and now I find out that there's a limit to the number of times a day I can use it. This is completely absurd - it wasn't made clear in any way, shape, or form that I was paying for a service, much less one that is limited in its use. I was under the impression that I was buying software, and that it was my computer which would be doing the work (which is why I spent the money to upgrade my hardware for better results, too).
I view this software as something I'll use to get a result, much as I'd purchase a car to get to my destination. There are days it sits in the garage doing nothing. There are days I make well over a dozen trips running various errands. That's what I paid for - the ability to use it as often as I like, or as little as I like. I could likely save money or be otherwise more efficient by using Uber or a taxi service, but I spent the money for what I wanted and needed. How would you like it if you went to start your car and it refused, because you'd already driven enough for one day?
For everyone else who says this limitation is reasonable, good for you. That's your opinion, and maybe you knew about it before purchase, and maybe you didn't. For me, I sure as hell didn't, nor was it ever pointed out to me, and it doesn't appear in the manual, either. There's no way to get around it, like purchasing more credits or whatever. There's no way for me to say "hey, I didn't use it for a week straight, I should be able to get credit for those days". Nothing. Never mind that this is a horribly inefficient way to limit its usage - what if everyone who has purchased the software uses all 10 uses every day? What if nobody uses it at all one day?
I'm going to go through the process of getting a refund for this software. If you want to sell as a service, make it all online, and sell on a per-conversion basis. But charging this much for software I can only use a little bit? That's not worth it at all in my opinion.
