I tried DVDfab UHD Copy.I have a strange issue playing the UHD re-encoded to BD25 disc :When the disc is HDR on the Xbox, appear a thin semi transparent horizontal green line/bar on all the top of the movie.When the movie don't need recoding, no green line at all :/I tried the recoded HDR disc on another UHD player (Sony UBP-X700) - no green line.To resume:- The top green line issue seems to appear only on the Xbox.- Only when the disc contain HDR files - the green line also appear on the main menu.- The issue also appear connecting the Xbox to a 1080p without HDR TV...- No issue with the Sony UBP-X700- With files without recoding - no green lineThe recoding process uses full Cuda hardware encoding - Geforce GTX 1060 latest drivers 390.77

Thanks for the feedback on this unusual problem.

This is a screen capture of the problem. I tested on 2 differents movies > same green line :/

Hello ministry49,We will check this problem after Chinese New Year break, thank you for your report.Regards,mona

Experienced this Issue also, but only After updating to the latest Blu-ray Player App on Xbox One s. Before that Update everything was Fine.

Hi,Thanks for your feedback, we will check it. Wilson

I made tests.The "green line" problem, appear only using Cuda hardware encoding. No green line with full software encoding (but many more time needed for encoding)

The Lines are defintetly generated by the Xbox Blu-ray App. I tested on a LG UP970 and no Lines appeared. And i also use Cuda encoding.

Yes, only with Xbox. Not on my other player Sony UBP-X700. But most people have the Xbox only. The problem must be resolved !Today I tried with software only encoding - no green line. It's a bug from hardware encoding revealed on the Xbox.

[SOLVED] Strange green line on Xbox One S (Please UPDATE to the latest Xbox system)

ministry49

No. 4k files playing on Xbox via USB don't interest me. And I'm pretty sure the Xbox will not succeeded to read them correctly - The Xbox as media player is barely unusable with 4k files...
For 4k files via USB or Lan, I use my Xiaomi Mi Box 3.

I repeat again, the problem occurs only while playing 4K HDR discs recoded with cuda acceleration. Not with software encoding or without HDR with cuda.

It's a problem with Cuda encoding of HDR files.

And software encoding needs too much time (between 14 and 24 hours) on my Ryzen 7 (8 cores / 16 threads) at 3.8 Ghz !!!!
With no option to reduce quality for better speed... :(

october262

No. 4k files playing on Xbox via USB don't interest me. And I'm pretty sure the Xbox will not succeeded to read them correctly - The Xbox as media player is barely unusable with 4k files...
For 4k files via USB or Lan, I use my Xiaomi Mi Box 3.

I repeat again, the problem occurs only while playing 4K HDR discs recoded with cuda acceleration. Not with software encoding or without HDR with cuda.

It's a problem with Cuda encoding of HDR files.

And software encoding needs too much time (between 14 and 24 hours) on my Ryzen 7 (8 cores / 16 threads) at 3.8 Ghz !!!!
With no option to reduce quality for better speed... :(
ministry49

if the green line doesn't appear when you put the movie on the USB stick or HDD then can't you burn the movie to disc ??

ministry49

It's not a problem of burning. It's a reading bug wich appear only with the XBox Blu-ray player software. Did you read previous posts october262 ?!
I won't repeat everytimes...
I tried everythings possible with the same conclusion > Cuda hdr encoding bug revealed by Xbox Blu-ray player.
I used CloneBD with the same result.

ministry49

I'm angry. My encode took 16 hours to complete (full software).
With result, to notice that the sound is out of sync !!

What a waste of time !

I did another encode using full Cuda acceleration > sound is in sync...

Please devs, correct the issue. For Xbox UHD users, DVDFab is barely usable. I'm tired to make tests for nothing.

To resume :

- Cuda encoding - just the "green line issue"
- Software encoding - too much time needed for encoding and sound out of sync... but no green line :/

Mona

Hello,

We are sorry that you encounter this green line problem with CUDA encoding, our developers are trying to figure out this problem. Some more time is required. Please kindly wait for updates, Thank you.

Regards,
Mona

MarcosT

Anyone Try with Quicksync (Intel) acceleration? i want to buy a player for 4k in future, and want to buy a xbox but with these problems im wainting... :rolleyes:

ministry49

Two months since I reported the green line problem with the Xbox. No solution on the latest updates...

ministry49

Up !

Devs, are you working on the Xbox "green line problem" ?!

zamengo

Hello all,

Thank you for the updated info. I have passed them to the developers.

Currently, please use software for encoding for now.

Regards,
mona
Mona

Any news?

No fix in 10.0.9.0.

This is a issue from Hardware encode.

I already try a software encode, and don't have green line.

TH3 0V3RLORD

green line on xbox one x as well

Mona

Hi,

About the Xbox one green line problem, we have come to a preliminary conclusion that it's caused by nVIDIA nvenc.

According to the reply from nVIDIA, it is by design and cannot be worked-around. For more info, you can refer to post #3 at https://devtalk.nvidia.com/default/topic/1032118/video-codec-sdk/nvenc-hevc-encoding-of-3840x2160-results-in-coded-size-of-3840x2176/post/5252875/#5252875

We have reported the problem to nVIDIA, but we don't think it will be fixed in short time. In this case, we would suggest that you report the problem to nVIDIA or contact Xbox to see if they can solve the green line problem.

Regards,
Mona

ministry49

Good news. With the system update of the Xbox released today, the green line problem has disappeared. :D

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