Greatest Showman "To open this Blu-Ray disc, please updated DVDFab software."

Basementjack

My Wife bought the movie "The Greatest Showman" starring Hugh Jackman, I believe it just came out this week. She purchased the BluRay version (not UHD)

Naturally I wanted to add it to our movie server, but DVD Fab is showing "To open this Blu-ray disc, please update DVDFab software.

I updated to the latest (10.0.8.9) but it still displays this message.

Is there an update in the works for this?

signals

testing it now myself

UPDATE: DVDFab x64 v10.0.8.9 opens the retail version with no errors. Check the disc for finderprints, dust etc. Attach the DVDFab internal log session for this disc as shown here: http://forum.dvdfab.cn/showpost.php?...40&postcount=5 You may have a different version of the disc.

Basementjack

Log attached.

october262

Log attached.
Basementjack

re post your internal log file, it's not complete.

signals

@Basementjack
We have the same version of the disc and it opens fine for me. Please check yours, it should be fine.

Basementjack

Thanks Signals, I'll see if I can swap it out at the store where it was purchased, thanks for checking!

signals

You are welcome, sorry you are having trouble with it. Not sure why it won't open for you, I am using the x64 10.0.8.9 version of DVDFab. Moving your thread to the Blu-ray Copy forum, post things like this there next time, it will be found more quickly.

Basementjack

Thanks Signals!

Does DVDFab have any dependencies that I might need to update like Java? I think my Java JRE is 1.5

I tried the disc in my Xbox one, and was hoping it would come up with an error, but of course it played just fine.

Then I thought, maybe the disk just wasn't seated, tried it again in my PC but no luck, I have an LG WH16NS40 drive.

Basementjack

October262

What is the log missing?

I looked at the log, and it looked like it had the history of everything I'd ever done, so I exited DVDFab, deleted all logs, then recreated the issue on a clean log.

I opened the log and removed any reference to my movie server, and replaced the user ID with *

Everything else should be there, including the disc ID.

october262

October262

What is the log missing?

I looked at the log, and it looked like it had the history of everything I'd ever done, so I exited DVDFab, deleted all logs, then recreated the issue on a clean log.

I opened the log and removed any reference to my movie server, and replaced the user ID with *

Everything else should be there, including the disc ID.
Basementjack

log opens fine now.

Basementjack

Just a quick update on Greatest Showman + Java JRE update...

I use DVDFab for nearly everything, but I also own MakeMKV.

Yesterday when it failed, I also tried MakeMKV and it failed there as well.

After reading replies above, I wondered if an updated Java version might help.

I've never seen anything mentioned of DVDFab using Java, but MakeMKV displays on screen what java version it's using so It seemed worth a shot...

I uninstalled JRE 1.5 and installed Java 8 Update 161.

MakeMKV is now able open the disc, whereas it wasn't in the past.

DVDfab still is unable to open the title:

Signals could there be any other setting that I might have that's different than yours?

Mona

Hello Basementjack,

0m 27.14s: blu-ray 3B6444241D5276B3221DE677F0F5DE071F8B30A1
0m 27.70s: cert BEE=0x80 same
0m 27.95s: mk {"R":"6","S":"2"} 6
0m 27.95s: ff error: 10
0m 27.96s: failed to open 304

We need files from your end to help check the problem with movie "The Greatest Showman". Please kindly check PM for detail, thank you.

Regards,
Mona

Mona

Hello Basementjack,

0m 27.14s: blu-ray 3B6444241D5276B3221DE677F0F5DE071F8B30A1
0m 27.70s: cert BEE=0x80 same
0m 27.95s: mk {"R":"6","S":"2"} 6
0m 27.95s: ff error: 10
0m 27.96s: failed to open 304

We need files from your end to help check the problem with movie "The Greatest Showman". Please kindly check PM for detail, thank you.

Regards,
Mona

Basementjack

Sorry I must have missed this.

I tried the same movie later, with a newer version of DVD fab and it worked fine so whatever it was it got resolved.

- Jack