cannot open dvd source

mickey

have just got "ANNIHILATION" us region 1. this dvd will not open in dvd source, ?.
anybody any ideas am running windows 10.
thanks for any help,
regards all.
mickey

signals

Any error messages? The DVDFab internal log session from this disc will be required to be able help you. Instructions for providing this are found here: http://forum.dvdfab.cn/showpost.php?p=170240&postcount=5

mickey

hi there sorry about that forgot the log, please find enclosed log

Mona

have just got "ANNIHILATION" us region 1. this dvd will not open in dvd source, ?.
anybody any ideas am running windows 10.
thanks for any help,
regards all.
mickey
mickey

Hi mickey，

Does the disc show up in Windows Explorer after you insert it to the PC drive?

Regards,
Mona

mickey

hi Mona,
yes shows up on screen ,
regards,
mickey

signals

Mickey,
If you can see the disc in Windows explorer, open it and see if it has a VIDEO_TS folder inside. If yes, open that folder and look at the files inside, you should see IFO, BUP and VOB files. Please tell us what you find.

mickey

hi there,
shows two folders video and audio. inside video folder there is VIDEO_TS,BUP AND VTS_01_0.VOB to VTS_01_8.VOB.
Hope this helps.
regards,
mickey.

Mona

hi there,
shows two folders video and audio. inside video folder there is VIDEO_TS,BUP AND VTS_01_0.VOB to VTS_01_8.VOB.
Hope this helps.
regards,
mickey.
mickey

Hi mickey,

Please download and install the latest version of Passkey 9 at http://www.dvdfab.cn/mlink/download.php?g=PASSKEY and then use it to load the movie disc again and see if it will make a difference.

Please feedback with the log file of DVDFab Passkey, thank you.

Regard,
Mona

mickey

hi there,
have tried passkey 9 ran for about 100 seconds then stopped at about 60 seconds displayed read error pressed ignore ran on to 100 sec then stopped.
Sorry do not know were you find the passkey log ?
regards,
mickey.

mickey

hi,
hope this helps last log from dvdfab internal logs

october262

have just got "ANNIHILATION" us region 1. this dvd will not open in dvd source, ?.
anybody any ideas am running windows 10.
thanks for any help,
regards all.
mickey
mickey

2 things to check - 1st click common settings - dvd - pathplayer - check to make sure that you have "always enable plathplayer" checked.

2nd - common settings - dvd - dvd protection - make sure that you have "cloud decryption service enabled" checked.
restart dvdfab and retry the disc again.

Mona

hi there,
have tried passkey 9 ran for about 100 seconds then stopped at about 60 seconds displayed read error pressed ignore ran on to 100 sec then stopped.
Sorry do not know were you find the passkey log ?
regards,
mickey.
mickey

Hi mickey,

Please provide a buy link where you purchase the movie disc.

Also, please open the movie disc in Windows Explorer, copy all the ifo and bup files which are under VIDEO_TS folder to a new folder, zip it and send it to us. Thank you.

Regards,
Mona

mickey

hi there mona,
this film was ordered from a internet site,
find enclosed the zip file you asked for, the VTS_01_BUP file will not copy just says " can`t read from the source file or disk" so cannot send to you.