Issue with various UHD Blu-Rays

Mona

Sure. I attach a long log file that has been in creation for ages, and also version where I've extracted the bits you probably want.

I bought the discs from Amazon Italy (links below), though the actual disks themselves are labelled as if they're the UK versions (in English, with BBFC logos).

Product links:
Grease - https://www.amazon.it/gp/product/B07C9D91BL/
Transformers: The Last Knight - one disc in this collection - https://www.amazon.it/gp/product/B07DV6PJ39/

RLacey

Grease --> Please copy the AACS folder and then zip and send it to us. Thanks.

Transformers: The Last Knight --> Please try again.

Wilson.Wang

For Grease, please also try again and tell me the result, thanks!

Wilson

RLacey

I can confirm that both Grease and Transformers: The Last Knight are now working.

Thanks!

RLacey

Hi,

I've acquired a copy of The Hunt for Red October (part of the Jack Ryan collection) which doesn't seem to be working.

I attach a log file.

Many thanks for any assistance you may be able to provide!

RLacey

I've realised I forgot to say that my previous post relates to the disc in this version: https://www.amazon.com/Jack-Ryan-5-Film-Collection-4K-Blu-ray/dp/B07FKPNJ8Q

RLacey

It appears that The Sum of All Fears from the same collection also isn't working for me. The other discs in the box open correctly.
Sorry for so many posts in a row!

Wilson.Wang

Hi RLacey,

Please try the both discs and tell me the result. "The Sum of All Fears" and "The Hunt for Red October".

Thanks!

Wilson

RLacey

Thanks for your prompt response.

I can confirm that The Hunt for Red October IS working, but unfortunately The Sum of All Fears appears NOT to be working still.

I am amazed by how quickly you guys are fixing these things whenever I buy a disc, though! :)

Wilson.Wang

Thanks for your prompt response.

I can confirm that The Hunt for Red October IS working, but unfortunately The Sum of All Fears appears NOT to be working still.

I am amazed by how quickly you guys are fixing these things whenever I buy a disc, though! :)
RLacey

Hi,

Try again for "The Sum of All Fears" and tell me the result, it should be work now. my miss...:o

Wilson

RLacey

It's working now - many thanks indeed!

RLacey

This one has stumped me, and I'm not sure whether it's a DVDFab error or a faulty disc.

I have a copy of Everest - this version: https://www.amazon.co.uk/EVEREST-4K-UHD-VERSION-Blu-ray/dp/B01MTD61SV/

When I try to open it using Passkey, or Media Player 5, it is reported as being opened successfully.

The Universal loading image appears, but after that it goes to a black screen and won't load any of the video files.

If I try to play the film using a different player having opened in Passkey, I get the same error messages that I would get if the disc had not been unlocked at all.

I'm not sure if there's any way of checking whether this is being decrypted properly, or whether there's some decryption issue but Passkey thinks it has been successful.

Log attached from a couple of attempts to open it. Many thanks for your advice!

0m 02.98s: Drive F media add.
 0m 02.98s: opening drive F
 0m 02.98s: opened i/o
 0m 02.98s: Supports Hybrid discs: YES
 0m 02.99s: currentProfile: 64
 0m 02.99s: bd set region ?
 0m 02.99s: got media type 15
 0m 02.99s: got max lba 32548447
 0m 03.00s: internal path D:/BDMV/
 0m 03.19s: aacs 1 bd+ 0
 0m 03.19s: read index.bdmv begin
 0m 03.52s: got disc type 40
 0m 03.52s: type UHD BDMV
 0m 03.52s: volume label EVEREST
 0m 03.78s: got bdmv
 0m 04.02s: blu-ray E8E9091440AF963FCE1876704D63F89CDB1F30FB
 0m 04.67s: cert BEE=0x00 same
 0m 04.67s: set server id = 1
 0m 05.45s: main playlist 00000.mpls
 0m 05.45s: selected region B
 0m 05.45s: bd set region B
 0m 05.45s: got vuk
 0m 05.83s: got unit key 1
 0m 05.84s: blupath: movie disc
 0m 06.16s: full disc copy/play is supported
 0m 06.18s: read index.bdmv begin
 0m 06.33s: got bdmv
 0m 06.33s: got extended bdinfo
 0m 06.33s: opened blu-ray
 0m 06.77s: bd set region ?
 0m 06.79s: internal path F:/BDMV/
 0m 06.80s: aacs 1 bd+ 0
 0m 06.80s: read index.bdmv begin
 0m 18.83s: got bdmv
 0m 19.57s: blu-ray C02714AA2459052411A0111C0EC6B746A1EA901A
 0m 20.18s: cert BEE=0x80 same
 0m 20.18s: set server id = 1
 0m 32.58s: got agid 0
 0m 32.62s: sent host cert chal
 0m 32.62s: got drive cert chal
 0m 32.62s: BEC 1
 0m 32.62s: DRIVE_VENDOR 0x0073
 0m 32.67s: got drive key
 0m 32.68s: got host key signature
 0m 32.68s: verified drive signature
 0m 32.68s: verified host signature
 0m 32.73s: sent host signature and key point
 0m 32.73s: got bus key
 0m 33.46s: got volume id
 0m 33.46s: got volume id mac
 0m 33.46s: volume id is correct
 0m 33.46s: got vid
 0m 33.46s: got agid 0
 0m 33.50s: sent host cert chal
 0m 33.51s: got drive cert chal
 0m 33.51s: BEC 1
 0m 33.51s: DRIVE_VENDOR 0x0073
 0m 33.56s: got drive key
 0m 33.57s: got host key signature
 0m 33.57s: verified drive signature
 0m 33.57s: verified host signature
 0m 33.62s: sent host signature and key point
 0m 33.63s: got bus key
 0m 33.63s: set server id = 1
 0m 34.25s: got vuk
 0m 34.25s: got agid 0
 0m 34.29s: sent host cert chal
 0m 34.30s: got drive cert chal
 0m 34.30s: BEC 1
 0m 34.30s: DRIVE_VENDOR 0x0073
 0m 34.30s: AACS bus encryption is enabled
 0m 34.35s: got drive key
 0m 34.35s: got host key signature
 0m 34.36s: verified drive signature
 0m 34.36s: verified host signature
 0m 34.41s: sent host signature and key point
 0m 34.41s: got bus key
 0m 34.41s: start got bus key
 0m 34.42s: got data key
 0m 34.80s: got unit key 1
 0m 34.80s: blupath: movie disc
 0m 35.13s: read index.bdmv begin
 0m 47.07s: got bdmv
 0m 47.07s: got extended bdinfo
 0m 47.07s: opened blu-ray
 3m 05.37s: Drive F media remove.
 3m 47.84s: Drive F media add.
 3m 47.84s: opening drive F
 3m 47.84s: opened i/o
 3m 47.84s: Supports Hybrid discs: YES
 3m 47.84s: currentProfile: 64
 3m 47.84s: got media type 15
 3m 47.84s: got max lba 32548447
 3m 48.81s: got disc type 40
 3m 48.81s: type UHD BDMV
 3m 48.81s: volume label EVEREST
 3m 48.82s: bd set region ?
 3m 48.84s: internal path F:/BDMV/
 3m 48.85s: aacs 1 bd+ 0
 3m 48.86s: read index.bdmv begin
 4m 01.03s: got bdmv
 4m 01.73s: blu-ray C02714AA2459052411A0111C0EC6B746A1EA901A
 4m 02.36s: cert BEE=0x80 same
 4m 02.36s: set server id = 1
 4m 20.49s: got agid 0
 4m 20.53s: sent host cert chal
 4m 20.54s: got drive cert chal
 4m 20.54s: BEC 1
 4m 20.54s: DRIVE_VENDOR 0x0073
 4m 20.59s: got drive key
 4m 20.59s: got host key signature
 4m 20.59s: verified drive signature
 4m 20.60s: verified host signature
 4m 20.65s: sent host signature and key point
 4m 20.65s: got bus key
 4m 21.30s: got volume id
 4m 21.30s: got volume id mac
 4m 21.30s: volume id is correct
 4m 21.31s: got vid
 4m 21.31s: set server id = 1
 4m 22.62s: got vuk
 4m 22.62s: got agid 0
 4m 22.66s: sent host cert chal
 4m 22.67s: got drive cert chal
 4m 22.67s: BEC 1
 4m 22.67s: DRIVE_VENDOR 0x0073
 4m 22.67s: AACS bus encryption is enabled
 4m 22.72s: got drive key
 4m 22.72s: got host key signature
 4m 22.72s: verified drive signature
 4m 22.73s: verified host signature
 4m 22.78s: sent host signature and key point
 4m 22.78s: got bus key
 4m 22.78s: start got bus key
 4m 22.78s: got data key
 4m 23.15s: got unit key 1
 4m 23.15s: blupath: movie disc
 4m 23.46s: read index.bdmv begin
 4m 35.31s: got bdmv
 4m 35.32s: got extended bdinfo
 4m 35.32s: opened blu-ray
 7m 19.45s: Drive F media remove.

Wilson.Wang

0m 02.98s: Drive F media add.
0m 02.98s: opening drive F
0m 02.98s: opened i/o
0m 02.98s: Supports Hybrid discs: YES
0m 02.99s: currentProfile: 64
0m 02.99s: bd set region ?
0m 02.99s: got media type 15
0m 02.99s: got max lba 32548447
0m 03.00s: internal path D:/BDMV/
0m 03.19s: aacs 1 bd+ 0
0m 03.19s: read index.bdmv begin
0m 03.52s: got disc type 40
0m 03.52s: type UHD BDMV
0m 03.52s: volume label EVEREST
0m 03.78s: got bdmv
0m 04.02s: blu-ray E8E9091440AF963FCE1876704D63F89CDB1F30FB
0m 04.67s: cert BEE=0x00 same
0m 04.67s: set server id = 1
0m 05.45s: main playlist 00000.mpls
0m 05.45s: selected region B
0m 05.45s: bd set region B
0m 05.45s: got vuk
0m 05.83s: got unit key 1
0m 05.84s: blupath: movie disc
0m 06.16s: full disc copy/play is supported
0m 06.18s: read index.bdmv begin
0m 06.33s: got bdmv
0m 06.33s: got extended bdinfo
0m 06.33s: opened blu-ray
0m 06.77s: bd set region ?
0m 06.79s: internal path F:/BDMV/
0m 06.80s: aacs 1 bd+ 0
0m 06.80s: read index.bdmv begin
0m 18.83s: got bdmv
0m 19.57s: blu-ray C02714AA2459052411A0111C0EC6B746A1EA901A
0m 20.18s: cert BEE=0x80 same
0m 20.18s: set server id = 1
0m 32.58s: got agid 0
0m 32.62s: sent host cert chal
0m 32.62s: got drive cert chal
0m 32.62s: BEC 1
0m 32.62s: DRIVE_VENDOR 0x0073
0m 32.67s: got drive key
0m 32.68s: got host key signature
0m 32.68s: verified drive signature
0m 32.68s: verified host signature
0m 32.73s: sent host signature and key point
0m 32.73s: got bus key
0m 33.46s: got volume id
0m 33.46s: got volume id mac
0m 33.46s: volume id is correct
0m 33.46s: got vid
0m 33.46s: got agid 0
0m 33.50s: sent host cert chal
0m 33.51s: got drive cert chal
0m 33.51s: BEC 1
0m 33.51s: DRIVE_VENDOR 0x0073
0m 33.56s: got drive key
0m 33.57s: got host key signature
0m 33.57s: verified drive signature
0m 33.57s: verified host signature
0m 33.62s: sent host signature and key point
0m 33.63s: got bus key
0m 33.63s: set server id = 1
0m 34.25s: got vuk
0m 34.25s: got agid 0
0m 34.29s: sent host cert chal
0m 34.30s: got drive cert chal
0m 34.30s: BEC 1
0m 34.30s: DRIVE_VENDOR 0x0073
0m 34.30s: AACS bus encryption is enabled
0m 34.35s: got drive key
0m 34.35s: got host key signature
0m 34.36s: verified drive signature
0m 34.36s: verified host signature
0m 34.41s: sent host signature and key point
0m 34.41s: got bus key
0m 34.41s: start got bus key
0m 34.42s: got data key
0m 34.80s: got unit key 1
0m 34.80s: blupath: movie disc
0m 35.13s: read index.bdmv begin
0m 47.07s: got bdmv
0m 47.07s: got extended bdinfo
0m 47.07s: opened blu-ray
3m 05.37s: Drive F media remove.
3m 47.84s: Drive F media add.
3m 47.84s: opening drive F
3m 47.84s: opened i/o
3m 47.84s: Supports Hybrid discs: YES
3m 47.84s: currentProfile: 64
3m 47.84s: got media type 15
3m 47.84s: got max lba 32548447
3m 48.81s: got disc type 40
3m 48.81s: type UHD BDMV
3m 48.81s: volume label EVEREST
3m 48.82s: bd set region ?
3m 48.84s: internal path F:/BDMV/
3m 48.85s: aacs 1 bd+ 0
3m 48.86s: read index.bdmv begin
4m 01.03s: got bdmv
4m 01.73s: blu-ray C02714AA2459052411A0111C0EC6B746A1EA901A
4m 02.36s: cert BEE=0x80 same
4m 02.36s: set server id = 1
4m 20.49s: got agid 0
4m 20.53s: sent host cert chal
4m 20.54s: got drive cert chal
4m 20.54s: BEC 1
4m 20.54s: DRIVE_VENDOR 0x0073
4m 20.59s: got drive key
4m 20.59s: got host key signature
4m 20.59s: verified drive signature
4m 20.60s: verified host signature
4m 20.65s: sent host signature and key point
4m 20.65s: got bus key
4m 21.30s: got volume id
4m 21.30s: got volume id mac
4m 21.30s: volume id is correct
4m 21.31s: got vid
4m 21.31s: set server id = 1
4m 22.62s: got vuk
4m 22.62s: got agid 0
4m 22.66s: sent host cert chal
4m 22.67s: got drive cert chal
4m 22.67s: BEC 1
4m 22.67s: DRIVE_VENDOR 0x0073
4m 22.67s: AACS bus encryption is enabled
4m 22.72s: got drive key
4m 22.72s: got host key signature
4m 22.72s: verified drive signature
4m 22.73s: verified host signature
4m 22.78s: sent host signature and key point
4m 22.78s: got bus key
4m 22.78s: start got bus key
4m 22.78s: got data key
4m 23.15s: got unit key 1
4m 23.15s: blupath: movie disc
4m 23.46s: read index.bdmv begin
4m 35.31s: got bdmv
4m 35.32s: got extended bdinfo
4m 35.32s: opened blu-ray
7m 19.45s: Drive F media remove.

RLacey

Hi,

Please upload all the files of the original disc except *.m2ts files, thanks!

Wilson

RLacey

When I try to attach a zip file containing the files you want, it gives me an error on the forum, even though it's <5mb in size. Is there an alternative destination to send the files?

Thanks!

Ashley

When I try to attach a zip file containing the files you want, it gives me an error on the forum, even though it's <5mb in size. Is there an alternative destination to send the files?

Thanks!
RLacey

Hi, I sent you a PM, please check it out, thanks.

RLacey

It seems to be working now with 9.3.3.6 - not sure what if anything changed, but many thanks!

RLacey

This is an error that I haven't seen before...

With the Mission: Impossible Fallout UK UHD release ( https://www.amazon.co.uk/Mission-Imp...dp/B07FQ2SJS6/ ), when I try to open the disc in either Passkey or Media Player 5 I get the error message "Your current drive is not supported. Please switch to a UHD-friendly drive that does not require AACS 2.0 authentication and then try again."

This is strange, because the exact same drive opens all my other UHDs (thanks to all the help you've given me) without any issues. Even more weirdly, I did get it to open this disc the grand total of once, though it appears to have stopped working now. For other UHDs it continues to work fine. For reference, I'm using an ASUS BW-16D1HT drive with the 3.02 firmware.

Here's the log extract. I can't find the one where it worked, but I attach the complete log in case that's helpful. Any help you may be able to provide would be much appreciated!

Thanks.

 2m 42.31s: Drive F media add.
 2m 42.31s: opening drive F
 2m 42.31s: opened i/o
 2m 42.31s: Supports Hybrid discs: YES
 2m 42.32s: currentProfile: 64
 2m 42.32s: got media type 15
 2m 42.32s: got max lba 47655807
 2m 43.22s: got disc type 40
 2m 43.22s: type UHD BDMV
 2m 43.22s: volume label MISSION IMPOSSIBLE FALLOUT
 2m 43.22s: bd set region ?
 2m 43.23s: internal path F:/BDMV/
 2m 43.50s: aacs 1 bd+ 0
 2m 43.50s: read index.bdmv begin
 2m 45.86s: BD Playlist Open Error 00078.mpls
 2m 45.94s: BD Playlist Open Error 00087.mpls
 2m 46.02s: BD Playlist Open Error 00099.mpls
 2m 46.10s: BD Playlist Open Error 00098.mpls
 2m 46.18s: BD Playlist Open Error 00063.mpls
 2m 46.25s: BD Playlist Open Error 00096.mpls
 2m 46.33s: BD Playlist Open Error 00092.mpls
 2m 46.41s: BD Playlist Open Error 00106.mpls
 2m 46.49s: BD Playlist Open Error 00091.mpls
 2m 46.57s: BD Playlist Open Error 00105.mpls
 2m 46.65s: BD Playlist Open Error 00054.mpls
 2m 46.77s: BD Playlist Open Error 00090.mpls
 2m 46.85s: BD Playlist Open Error 00104.mpls
 2m 46.93s: BD Playlist Open Error 00089.mpls
 2m 47.04s: BD Playlist Open Error 00088.mpls
 2m 47.12s: BD Playlist Open Error 00085.mpls
 2m 47.20s: BD Playlist Open Error 00084.mpls
 2m 47.28s: BD Playlist Open Error 00059.mpls
 2m 47.35s: BD Playlist Open Error 00083.mpls
 2m 47.43s: BD Playlist Open Error 00082.mpls
 2m 47.51s: BD Playlist Open Error 00093.mpls
 2m 47.59s: BD Playlist Open Error 00081.mpls
 2m 47.67s: BD Playlist Open Error 00080.mpls
 2m 47.75s: BD Playlist Open Error 00077.mpls
 2m 47.84s: BD Playlist Open Error 00076.mpls
 2m 47.92s: BD Playlist Open Error 00075.mpls
 2m 47.99s: BD Playlist Open Error 00074.mpls
 2m 48.07s: BD Playlist Open Error 00073.mpls
 2m 48.16s: BD Playlist Open Error 00069.mpls
 2m 48.24s: BD Playlist Open Error 00071.mpls
 2m 48.32s: BD Playlist Open Error 00072.mpls
 2m 48.40s: BD Playlist Open Error 00070.mpls
 2m 48.48s: BD Playlist Open Error 00068.mpls
 2m 48.59s: BD Playlist Open Error 00020.mpls
 2m 48.67s: BD Playlist Open Error 00067.mpls
 2m 48.75s: BD Playlist Open Error 00065.mpls
 2m 48.84s: BD Playlist Open Error 00066.mpls
 2m 48.95s: BD Playlist Open Error 00064.mpls
 2m 49.06s: BD Playlist Open Error 00062.mpls
 2m 49.14s: BD Playlist Open Error 00061.mpls
 2m 49.21s: BD Playlist Open Error 00094.mpls
 2m 49.30s: BD Playlist Open Error 00095.mpls
 2m 49.37s: BD Playlist Open Error 00060.mpls
 2m 49.45s: BD Playlist Open Error 00058.mpls
 2m 49.52s: BD Playlist Open Error 00086.mpls
 2m 49.60s: BD Playlist Open Error 00057.mpls
 2m 49.68s: BD Playlist Open Error 00056.mpls
 2m 49.76s: BD Playlist Open Error 00055.mpls
 2m 49.85s: BD Playlist Open Error 00079.mpls
 2m 50.06s: BD Playlist Open Error 00107.mpls
 2m 50.14s: BD Playlist Open Error 00103.mpls
 2m 50.22s: BD Playlist Open Error 00097.mpls
 2m 50.22s: got bdmv
 2m 50.40s: blu-ray 94C8FE02DEACB88403134DA310FFA2D8945DD541
 2m 52.72s: cert BEE=0x80 same
 2m 52.72s: set server id = 1
 2m 53.05s: got vuk
 2m 53.06s: got agid 0
 2m 53.06s: failed to send host certificate: sensekey 05 asc 6F acsq 01
 2m 53.39s: failed to open 209

RLacey

Weirdly, it worked again just now. So I'm not sure if it's the disc or a software issue - apologies if it's nothing to do with you.

RLacey

Hi,

I'm having problems opening the French release of "Batman v Superman: Dawn of Justice" (part of this boxset: https://www.amazon.fr/dp/B07D57ZRMG/ref=gbdp_vlo_24e4931e_B07D57ZRMG?_encoding=UTF8&sm id=A1X6FK5RDHNB96 ).

Here's the log extract:

 4m 23.88s: Drive F media add.
 4m 23.89s: opened i/o type 1
 4m 23.89s: opening drive F
 4m 23.89s: opened i/o
 4m 23.89s: Supports Hybrid discs: YES
 4m 23.99s: currentProfile: 64
 4m 23.99s: got media type 15
 4m 24.05s: got max lba 47797343
 4m 26.65s: got disc type 40
 4m 26.65s: type UHD BDMV
 4m 26.65s: volume label BATMAN_V_SUPERMAN_UE
 4m 26.65s: Is EncryPtion 1
 4m 26.65s: bd set region ?
 4m 27.18s: opened i/o type 1
 4m 27.18s: opening drive F
 4m 27.18s: opened i/o
 4m 27.18s: Supports Hybrid discs: YES
 4m 27.18s: currentProfile: 64
 4m 27.18s: got max lba 47797343
 4m 27.94s: got disc type 40
 4m 27.94s: Is EncryPtion 1
 4m 27.95s: internal path F:/BDMV/
 4m 28.21s: aacs 1 bd+ 0
 4m 28.21s: read index.bdmv begin
 4m 29.24s: got bdmv
 4m 29.35s: blu-ray 955FA22FC31B1B9FB97F3688C90EECE318BEB058
 4m 31.67s: cert BEE=0x80 same
 4m 31.67s: server id 0
 4m 32.11s: mk {"R":"5","S":"2"} 5
 4m 32.11s: ff error: 4
 4m 32.56s: failed to open 308

Wilson.Wang

 4m 23.88s: Drive F media add.
4m 23.89s: opened i/o type 1
4m 23.89s: opening drive F
4m 23.89s: opened i/o
4m 23.89s: Supports Hybrid discs: YES
4m 23.99s: currentProfile: 64
4m 23.99s: got media type 15
4m 24.05s: got max lba 47797343
4m 26.65s: got disc type 40
4m 26.65s: type UHD BDMV
4m 26.65s: volume label BATMAN_V_SUPERMAN_UE
4m 26.65s: Is EncryPtion 1
4m 26.65s: bd set region ?
4m 27.18s: opened i/o type 1
4m 27.18s: opening drive F
4m 27.18s: opened i/o
4m 27.18s: Supports Hybrid discs: YES
4m 27.18s: currentProfile: 64
4m 27.18s: got max lba 47797343
4m 27.94s: got disc type 40
4m 27.94s: Is EncryPtion 1
4m 27.95s: internal path F:/BDMV/
4m 28.21s: aacs 1 bd+ 0
4m 28.21s: read index.bdmv begin
4m 29.24s: got bdmv
4m 29.35s: blu-ray 955FA22FC31B1B9FB97F3688C90EECE318BEB058
4m 31.67s: cert BEE=0x80 same
4m 31.67s: server id 0
4m 32.11s: mk {"R":"5","S":"2"} 5
4m 32.11s: ff error: 4
4m 32.56s: failed to open 308

RLacey

Hi,

Please try again and tell me the result, thanks!

Wilson

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