Blu Ray Ripper - 64-bit v 10.2.0.3 - "An unknown error has occured" - won't read

MrMagooAZ

Getting error message "An unknown error has occurred" (sorry for the typo in the subject) when I load a disc.

I have been happily ripping for a few days without (many) issues.

Upgraded to 10.2.0.3 yesterday. Ripped several things since then.

I'm on disc 3 of Deadwood (Blu Ray), and I got an error while ripping 2 episodes on disc 3. It ripped 2 of the 4 episodes and errored on the last two. The disc initially loaded fine.

I removed the disc, wiped it clean even though there was nothing visible on it, and now DVD Fab won't read the disk at all.

The disc seems to read fine in the drive through Windows.

I have tried other discs and am now getting this error.

Error log added.

Running on Windows 10, latest updates, Running latest version of 64-bit DVDFab 10.2.0.3.

I also have already tried the De-athorize thing that I saw in another thread. That has not resolved my issue.

spaceharfang

I get the same error when I try to open the Disc 4 of the season 5 of the Andromeda boxset.
I also tried with DVDFab 10.1.0.0, same result.

MrMagooAZ

I also have already tried the De-athorize thing that I saw in another thread. That has not resolved my issue.

Wayneanar

i have the same error no matter what blu ray i i put in. it doesnt read the disc.
i also tried the deauthorize troubleshooting from another Thread

without success

irishgrunt

Any BluRay Disc or BluRay ISO created by DVDFab get the following error: "An unknow error occurred. Please check if there is a new version at DVDFab website." Downgraded and same error. Maybe decryption servers down?

TrickyZ

same error here, every drive and every disc I try. was ripping fine a few hours ago.

Wayneanar

Since there are multible threads open regarding this issue it would be nice if a Admin could have a look into this and may restart the servers? ;)

RayinMaui

Same error in Blu Ray copy x64. Just started after I upgraded to new release today!

Update! No problem with regular DVD, just Blu Ray!

KOJI

I get the same error when I try to open the Blue ray RW Disc which recotded tv program. Yesterday work very well. this happen sometime.

D780

Current (big mistake)
It always comes this error message.
Not a single BluRay is read
Even older versions do not work.

Johnathon

Guessing this is some kind of server issue. Everything was working fine last night, but now all blu-rays return this error - Log indicates "failed to open 306"

jarjarjar

I get the same error. DVDfFab will not work on the Windows or macOS versions.

steven1111

I'm also getting "an unknown error occurred" message for Ready Player One (Blu Ray) directing me to check for the latest release (which I am running 64 bit). Process log gives the following: Task_1 failed! Error=600

h8n01

Getting the exact same issue on Ready Player One blu ray as mentioned above. Looking forward to update from admin.

From the log:
2018.07.29-14:54:06: got vid
2018.07.29-14:54:07: blu-ray C3CA559F1BAEE743CF47C2D02DEEAFA3E655C013
2018.07.29-14:54:08: cert BEE=0x00 same
2018.07.29-14:54:13: ff error: 0
2018.07.29-14:54:13: failed to open 306
2018.07.29-14:54:17: Source manager: open failed, delete source id 1.
2018.07.29-14:54:17: Source manager: open source flag:1,0,1,1,1
2018.07.29-14:54:17: Source manager: open source flag:1,0,1,1,1

And media log:
14:53:10 info: ============== 2018-07-29, 14:53, log service starting ==============
14:53:10 notice: Log level changed to 0
14:53:47 notice: DiscID:6279767689770753210.
14:53:47 warning: Disc description parse failed!
14:53:48 debug: vidon result: Message: MySQL Query Error
SQL:SELECT * FROM `source_search_cache` WHERE `name` = '' AND `source` = '' ORDER BY `id` DESC
Error:
Errno:0
.
14:53:48 debug: tmdb result: {"page":1,"total_results":1,"total_pages":1,"results":[{"vote_count":3180,"id":333339,"video":false,"vote_average":7.7,"title":"Ready Player One","popularity":99.656,"poster_path":"\/pU1ULUq8D3iRxl1fdX2lZIzdHuI.jpg","original_language":"en","original_title":"Ready Player One","genre_ids":[12,878,14],"backdrop_path":"\/q7fXcrDPJcf6t3rzutaNwTzuKP1.jpg","adult":false,"overview":"When the creator of a popular video game system dies, a virtual contest is created to compete for his fortune.","release_date":"2018-03-28"}]}.

jdpg2

Same issue happens on ALL blurays.. Somethings not right with this turnover. I have done full uninstalls and clean installs and the issue still persists.

bizzym

Googling the error message brings up a lot of past forum posts that all state that it's a server issue on DVDFAB's side. I disabled my internet connection to see what happens. At the same point where the "unknown error" message would appear, it instead says "internet is required to open this Blu-ray". So I'm going with a server issue. Whatever database it's trying to connect to is not responding.

Seeing as how one of the oldest posts was from 2011, you'd think it would no longer be an "unknown error". They should know what this is and there should be a more appropriate message about the server being down or whatever the issue really is.

xxdetourxx

Same problem here, tried multiple Blu rays and the Deauth suggestion from the other thread, no success.

In a time crunch on my end, eye surgery tomorrow and was hoping to have some movies ripped to watch on my iPad.

Hop you can get it fixed fast guys!

TrickyZ

servers back up!

Mona

Hi All,

The "unknown error" issue is resolved, please kindly re-try. Thanks.

Regards,
Mona

Rich86

All better . . thanks Mona.