Problem with APPS

tbrown25

I am unable to make the Google Play app work. When selecting that app, the system shows a screen with a sign on button. However, clicking that button does nothing. I cannot get past that screen.

jimczyz

Same thing here

ting

Thanks report this problem, we will check it

ting

hi, Please goto Settings / General / Advanced Settings / Apps ,

Select "Google Play services" and click "UNINSTALL UPDATES", also do it in "Google Play Store".

and try again.

tbrown25

Tried the above procedure. After this, selecting the Play Store icon gave me a screen asking for my email address. Put in address then system gave me a momentary bright white screen and returned to the APP list of icons. Clicking the Play Store icon then did nothing. Actually, could not even move from icon to icon on that screen. System did not respond . Did a restart of the MS and now I am back to the original problem.

ting

1. Please just "uninstall updates" for "Google Play Services"
2. Open "Google Play Store" again, and make sure focus on the "Sign in", click it.

Please try it . Thanks.

tbrown25

That worked. Thanks!

Jcarlon

Hi Ting, 'Uninstall Updates' is grayed out for me so no opportunity to select it? Next thought.