11.0.4.7 Problem With DVDFab Remote

JohnnyJT

Before 11.0.4.7 on my new computer system I had no problem with Fab Remote every time I used other versions it worked perfectly always picking up my IPv4 address. Now with the latest version it won't. I manually type in the address and it fails. I even used another android phone and it does the same! Are others having this problem?

JohnnyJT

signals

No android phone, so I can't try to duplicate it. The office will be open in about 24 hours, I will send them a link to your thread.

oldManInFL

Problem also exists with latest IOS devices

JohnnyJT

Same thing on version 11.0.4.8

Mona

Sorry for the trouble, we will check as soon as possible.

Mona

UPDATE: It's been fixed, please kindly wait for the update and try again, thank you.

Laprince

Just downloaded newest beta 11.0.4.9 and still having issue with iOS device saying no tasks running so this is still not fixed
please advise
thx

Mona

Just downloaded newest beta 11.0.4.9 and still having issue with iOS device saying no tasks running so this is still not fixed
please advise
thx
Laprince

Please completely uninstall DVDFab 11 and then download a fresh one to install and try again. If still have the same problem, please feedback with the latest log file, we need dvdfab_internal.log, server.log and media.log, thank you.

Laprince

hi there Mona i completely uninstalled dvdfab 11 and then reinstalled the latest dvdfab 11.0.5.0 and still having the same issue it knows there is a file there but when you click on it it says no tasks are currently running so i have sent you the logs you asked for please advise as to what is going on with this issue

october262

hi there Mona i completely uninstalled dvdfab 11 and then reinstalled the latest dvdfab 11.0.5.0 and still having the same issue it knows there is a file there but when you click on it it says no tasks are currently running so i have sent you the logs you asked for please advise as to what is going on with this issue
Laprince

on your phone check and see if you have port number set at default value of 33080 - https://www.dvdfab.cn/manual/introduction/DVDFab-Remote

JohnnyJT

Works 11.0.4.9 and new 50

Laprince

It is set correctly on my phone to 33080 and still doesnt work I have a task running but when I click on it it says There are no tasks currently running so not sure whats wrong I sent the logs in please advise whats wrong

october262

try checking your antivirus & firewall software
and check to see if those aren't blocking anything.

Laprince

Hi there I even turned off my antivirus and my spyware and this still did not help so not sure what is happening here cant get it to work please advise

october262

have you tried reinstalling the phone app ??

Laprince

Thank you for your help this finally did work I uninstalled the app on my phone and rebooted my phone and then reinstalled the app and bingo it is now working thank you for your help this is much appreciated

Louie

Laprince

Mona

Hi Louie, thank you for the update, glad that it works now.
And october262 , thank you for the advice!

(thread closed)