v23 Installed on MacOS Mojave 10.14.16 Can't Read Disc

tyrenta

I have installed v11, and then upgrades to the v12, but the software can't read the DVDs despite multiple install attempts. I followed the fix in the below post, but the problem persists:

https://forum.dvdfab.cn/forum/software-support-english/dvdfab-for-mac/347720-developer-tip-for-macos-high-sierra-10-13~-catalina-10-15-can-t-read-or-burn-discs~official-fix

Not sure what next steps should be or if I have any options besides an uninstall at this point. If I try to open a disc the software freezes and the only solution is a force quit. Log files attached.

signals

The log indicates I/O problems. Make sure you have followed all the steps in the link you posted. The staff will try to duplicate the problem when the office reopens Monday Beijing time.

tyrenta

Yes, I followed #2 in the link: 2. For users who have installed DVDFab 10/DVDFab 11 but the software doesn't work

I see the pop-up shown, and click the repair button, at which point I am prompted for my system pwd, which I enter and the screen clears. Nothing further occurs, I do NOT get the remaining: Click the "Repair" button, and after a while, the Security & Privacy window of Mac will pop out. Click the "Allow" and "Repair" button at the lower part on the window, and the problem should be fixed completely.

I also attempted the terminal fixex, neither worked:

cd /Applications/DVDFab\ 12.app/Contents/MacOS/
iMac:MacOS user$ ./fs.sh
-bash: ./fs.sh: No such file or directory

Password:
bash-3.2# cd /Library/Extensions
bash-3.2# chown -R root:wheel fabio.kext
bash-3.2# chmod 755 fabio.kext
bash-3.2# kextload fabio.kext
/Library/Extensions/fabio.kext failed to load - (libkern/kext) system policy prevents loading; check the system/kernel logs for errors or try kextutil(8).
bash-3.2#

Mona

Please go to Privacy to set access for DVDFab 12 to try again.

tyrenta

I don't see a Files and Folders under Privacy. There is a DVDFab12 option in Automation under privacy which was not enabled. I enabled it, and after restarting the application I'm still getting the same Repair pop-up so that did not fix the issue:

tyrenta

I should add when I first installed I received a warning that the install was attempting to install or access something which I initially denied. Further attempts at reinstall I did not receive this warning. The fact that there is no Files and Folders in my security and privacy settings I believe means it has not been requested by the app, how can I correct that?

tyrenta

Update: I uninstalled the app, including deleting library/extensions/fabio.kext, reinstalled, and then after launching and hitting the repair button on the popup window and entering my system pwd the Security and Privacy window finally came up. I had to unlock to make setting changes on the General tab, and then I finally received the option to allow the app. Seems to be working now...

signals

Glad to hear that. I could not live with security like that, too aggressive!

boomhaueruk

Update: I uninstalled the app, including deleting library/extensions/fabio.kext, reinstalled, and then after launching and hitting the repair button on the popup window and entering my system pwd the Security and Privacy window finally came up. I had to unlock to make setting changes on the General tab, and then I finally received the option to allow the app. Seems to be working now...
tyrenta

I have exactly the same problem, but I cannot get this fix to work. Repair just opens up Security and nothing to click.

Mona

I have exactly the same problem, but I cannot get this fix to work. Repair just opens up Security and nothing to click.
boomhaueruk

We notice your message on another thread, we will close this thread, please update on the other one. Thanks.