Paramount + Episodes not downloading - and how to clear cache etc.

mkbr

Having issues with downloading individual episodes or even seasons on Paramount + - Gets stuck at parsing data. Especially with Seal team.

Also - how to clear the cache and temp files the program creates ? Is there instructions to do that without deleting anything the application needs

Thanks

hcasanovam

i have the same problem i think,
i put the image here:

Mona

Having issues with downloading individual episodes or even seasons on Paramount + - Gets stuck at parsing data. Especially with Seal team.

Also - how to clear the cache and temp files the program creates ? Is there instructions to do that without deleting anything the application needs

Thanks

mkbr

Please post the drmDownloader log file. Thanks.

Temp directory can be found in the Settings > General window, please locate it and then delete it.

mkbr

Please post the drmDownloader log file. Thanks.

Temp directory can be found in the Settings > General window, please locate it and then delete it.

Mona

Attached log files - but there are also a lot of folders and content in the temp directory - are you sure it is safe to delete the whole folder ?

tomsamuels

I'm having trouble downloading Perry Mason S01E09 on Paramount Plus. I tried last night and just now. It doesn't get past "Parsing Data." The other episodes I've tried work fine.

tomsamuels

I meant the 1957-1966 version of Perry Mason, not the newer one.

tomsamuels

I had trouble uploading the drmDownloader log file, so here it is on my Dropbox:

Mona

@[B]mkbr
@tomsamuels[/B]
We receive your logs, we will check. Please kindly wait, thank you.

Mona

Attached log files - but there are also a lot of folders and content in the temp directory - are you sure it is safe to delete the whole folder ?
mkbr

The files/folders under the Temp folder can be removed. The next time Downloader runs, it will generate new files/folders.