Files stuck on remuxing

twhiting9275

There is an obvious problem with StreamFab, where files are stuck on remuxing, or just stuck in general, and cannot be removed from the queue.
How does one get these removed, and when is this going to be properly addressed by developers?

KidJoe

How often is it happening to you? Is it every service, or just one or two? I only saw movies that couldn't be removed from the queue once, a long long time ago. I don't recall how I cleared it (I tried searching the forum for my post, but I can't find it at the moment), and I haven't seen it since.

Have you tried exiting StreamFab and deleting its temp folder?

twhiting9275

How often is it happening to you?
KidJoe

Right now, I have two services on the same PC with this. Can't re-download the episode or anything
Others have had this happen as well, quite frequently even

Have you tried exiting StreamFab and deleting its temp folder?
KidJoe

Yup

KidJoe

[QUOTE=twhiting9275;n401598]
Others have had this happen as well, quite frequently even[/quote]
Do you have links to other threads reporting this? Maybe include them so the devs see how many other reports in the forum there are?

I tried searching, but I can't even find my mention of it, so maybe I'm not searching correctly?

october262

Do you have links to other threads reporting this? Maybe include them so the devs see how many other reports in the forum there are?

I tried searching, but I can't even find my mention of it, so maybe I'm not searching correctly?
KidJoe

try "stuck on remuxing" - https://forum.dvdfab.cn/search?q=stuck+on+remuxing&searchJSON=%7B%22keywords%22%3A%22stuck+on+remuxing%22%7D

KidJoe

try "stuck on remuxing" - https://forum.dvdfab.cn/search?q=stuck+on+remuxing&searchJSON=%7B%22keywords%22%3A%22stuck+on+remuxing%22%7D
october262

THANK YOU!!

Interesting, that search shows 3 other people besides twhiting9275 who started this thread. The oldest being oshns11 which dates back to 3.2.0.0 in April. And the search didn't reveal my post, which I still can't find, am I misremembering that I had that issue? I could swear I had one get stuck in the queue, i don't recall the exact point of failure, then again, maybe my memory is going and I'm imagining things :( .

I wonder how pervasive this issue is. How often it happens? (is it every time you try to download, once or twice a month, etc.?)

Mona

There is an obvious problem with StreamFab, where files are stuck on remuxing, or just stuck in general, and cannot be removed from the queue.
How does one get these removed, and when is this going to be properly addressed by developers?
twhiting9275

Which one (HBO, Amazon or ?) did you encounter this "stuck on remuxing" issue, did it happen on every single download?
Perhaps you can try it on a different computer?
Please provide the whole log folder, thank you.

twhiting9275

Which one (HBO, Amazon or ?) did you encounter this "stuck on remuxing" issue, did it happen on every single download?
Mona

HOW the file got stuck is irrelevant. It's going to happen, and this should have been thought of before putting in a queuing system that doesn't allow these things to be cleared

Please provide the whole log folder,
Mona

What good is that going to do here? none
Is providing this going to suddenly provide a way to get these 'un stuck'? No
Stop trying to focus on 'how it happened', and fix the problem. How it happened is irrelevant

Properly addressing this means providing a way for people to clear off these without having to do a massive uninstall/reinstall. Not trying to figure 'how it got stuck'. Things get stuck, it happens. The proper solution (which should have been put in before this came up) is to allow people to clear that data out, KNOWING that this happens, and can happen frequently.

KidJoe

@twhiting9275 asking for the whole log folder might help them see if there is an error behind the scenes when you try to clear the queue, if there is, that could potentially help them address why the clear queue/clear history button is not removing these failed items. Sure it might not, but without them reviewing the logs they wont know.

Also, knowing how it happened, maybe they can prevent items getting stuck in the queue in the future.

twhiting9275

Also, knowing how it happened, maybe they can prevent items getting stuck in the queue in the future.
KidJoe

Hardly
They can't even be bothered to fix bugs they've known about for months. They just keep introducing new ones
This is one of those things that needs to be addressed properly, but just keeps on getting ignored

KidJoe

Hardly
They can't even be bothered to fix bugs they've known about for months. They just keep introducing new ones
This is one of those things that needs to be addressed properly, but just keeps on getting ignored

twhiting9275

Look at those other threads from the search. Only 1 person submitted logs. How are they supposed to fix bugs based on "it's broke, fix it NOW!!!" Posts with nothing else to go on?

I get that this is a long standing bug, based on one thread of a person who reported it. But of the search results, 4 people (including you) have posted about it and only 1 supplied logs. How many users of this product are there NOT experiencing this issue? I bet it's way more than 4.

How are the FAB team supposed to have any chance to fix it if it's not impacting everyone, and they don't have logs or more details go on? You didn't even answer which service, and is it every download.

If you don't want to supply them info that could be helpful for them to fix the issue, then don't be surprised if the issue doesn't get fixed.

AGuyWithAComputer

Stop trying to focus on 'how it happened', and fix the problem. How it happened is irrelevant
twhiting9275

The logs contain the why not the how. Don't expect the problem to be resolved anytime soon without providing the logs.

Mona

There is an obvious problem with StreamFab, where files are stuck on remuxing, or just stuck in general, and cannot be removed from the queue.
How does one get these removed, and when is this going to be properly addressed by developers?
twhiting9275

For those tasks that "are stuck on remuxing", after you restart StreamFab, in the task queue, are they still shown as they did before the restart?

yoyo57

Post is titled "[B]StreamFab v4.0.2.4 (Win) Files stuck on remuxing" on Oct 23rd[/B]
StreamFab 4.0.2.5 is released Oct 21st did this fix it?

KidJoe

Post is titled "[B]StreamFab v4.0.2.4 (Win) Files stuck on remuxing" on Oct 23rd[/B]
StreamFab 4.0.2.5 is released Oct 21st did this fix it?

yoyo57

My guess would be no. 4.0.2.5 probably did not fix or address this issue. There is nothing in the release notes about it.

I would suspect until the devs can either reproduce the failure themselves, OR can get full logs and additional information from those experiencing the issue, this issue will remain.

Thankfully its not impacting everyone, but it is definitely a point of frustration for those who are experiencing it.

corey75

Two of my computers I'm using for streamfab 4025 have slowed WAAAAY down. The peacock and amazon downloaders are very badly working. On amazon, I clicked cancel download in the middle of processing and now it's stuck. I've been waiting about 3 hours and it's still sitting in the same spot with the "cancelling download, please wait" box popped up in the middle of the screen. How long do I have to wait? The peacock downloader downloaded six 20-minute shows at an overly painful 12+ hours. It's doing the same thing on BOTH machines. I can't figure this one out without just going in and ending the task and rebooting the computer to get this crap to stop. I'll post my logs if it ever stops.

Edit: Waited about an hour longer and couldn't take it... had to end the task to hard close streamfab. I tried to upload more logs but this is all it would let me. Apparently I can't upload anything bigger than 117kb according to your error popup when uploading.

Mona

Two of my computers I'm using for streamfab 4025 have slowed WAAAAY down. The peacock and amazon downloaders are very badly working. On amazon, I clicked cancel download in the middle of processing and now it's stuck. I've been waiting about 3 hours and it's still sitting in the same spot with the "cancelling download, please wait" box popped up in the middle of the screen. How long do I have to wait? The peacock downloader downloaded six 20-minute shows at an overly painful 12+ hours. It's doing the same thing on BOTH machines. I can't figure this one out without just going in and ending the task and rebooting the computer to get this crap to stop. I'll post my logs if it ever stops.

Edit: Waited about an hour longer and couldn't take it... had to end the task to hard close streamfab. I tried to upload more logs but this is all it would let me. Apparently I can't upload anything bigger than 117kb according to your error popup when uploading.
corey75

There isn't much in the log file, please completely remove StreamFab, and then download and install the latest 4.0.2.6, add StreamFab to the whitelist of your antivirus software to try again.
If still have a problem, please feedback with the latest log file.