Updater not working - 12.0.6

TerraUtopia

I get the window up that an update is available and after it is downloaded, it says it is installing but then it fails the install.

If I download from the website and install it updates properly.

I had the same issue when trying to update to 12.0.6.0

Would be nice to have this fixed for the next release.

Thanks.
Gary

tbrown25

I get a completely blank update window. Only thing there is the X in the upper right corner.

Mona

1. Please check and make sure that your antivirus software or the firewall won't block the updating/installation process.

2. C:\Users\xxx\Documents\DVDFab\DVDFab12\Temp\update\updateLog
Under this path, there should be two log files, please post them as well.

3. You can download the offline version at https://www.dvdfab.cn/download.htm to install and get update manually too.

TerraUtopia

Update:
2021.12.30-14:08:22 (9328):

app info: app(version 1.7) start, compiled time Dec 28 2021 17:48:00
2021.12.30-14:08:22 (9328): app args: count 6,arg 0:C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe,arg 1:--config_file,arg 2:C:/Users/Takouhi/OneDrive/Documents/DVDFab/DVDFab12/Temp/update/update_config.xml,arg 3:--url_suffix=clientusertype=try,arg 4:--user_type,arg 5:try,
2021.12.30-14:08:23 (10628): AdvertisingInfo: id = 2 get ad connect net success
2021.12.30-14:08:24 (10628): Advertise: id = 2 get ad info success2021.12.30-14:08:24 (10628): Current software: 58 DVDFab 12 (x64) 12.0.5.7
2021.12.30-14:08:24 (10628): Force download setup.exe file.
2021.12.30-14:08:27 (9328): no HaveNewVersion, app quit!

Utilities:
2021.12.30-14:08:22:

utility service module 1.1 (2021/12/30 14:08:22) (X64)

2021.12.30-14:08:22: FATAL ERROR: the header file is inconsistent with dll, dll version:20211202-83cde0f, header file version: 20211207-5113e52

october262

Update:
2021.12.30-14:08:22 (9328):

app info: app(version 1.7) start, compiled time Dec 28 2021 17:48:00
2021.12.30-14:08:22 (9328): app args: count 6,arg 0:C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe,arg 1:--config_file,arg 2:C:/Users/Takouhi/OneDrive/Documents/DVDFab/DVDFab12/Temp/update/update_config.xml,arg 3:--url_suffix=clientusertype=try,arg 4:--user_type,arg 5:try,
2021.12.30-14:08:23 (10628): AdvertisingInfo: id = 2 get ad connect net success
2021.12.30-14:08:24 (10628): Advertise: id = 2 get ad info success2021.12.30-14:08:24 (10628): Current software: 58 DVDFab 12 (x64) 12.0.5.7
2021.12.30-14:08:24 (10628): Force download setup.exe file.
2021.12.30-14:08:27 (9328): no HaveNewVersion, app quit!

Utilities:
2021.12.30-14:08:22:

utility service module 1.1 (2021/12/30 14:08:22) (X64)

2021.12.30-14:08:22: FATAL ERROR: the header file is inconsistent with dll, dll version:20211202-83cde0f, header file version: 20211207-5113e52
TerraUtopia

did you receive the update through the app store or when you start dvdfab ??

TerraUtopia

I don't know what you mean when you say "app store". When I start DVD Fab, it says there are updates available, I proceed, it says it is downloaded, it then says Installing, it then says it failed.
If I update manually, it works.

october262

I don't know what you mean when you say "app store". When I start DVD Fab, it says there are updates available, I proceed, it says it is downloaded, it then says Installing, it then says it failed.
If I update manually, it works.
TerraUtopia

see this thread here - https://forum.dvdfab.cn/forum/dvdfab-english/general-questions/405796-microsoft-app-store-blocking-update

skoy

I tried to update few days ago. When I launched DvdFab, a small window popped up and reminded me an update was available. Small update, only 15.3 MB. It failed several times. I decided to wait until next update. (This issue happened to me in the past.)

I followed October262's suggestion and checked app settings with Windows 10. It showed 'app installation was available from anywhere'. So, I tried again to update DvdFab today. No luck.

I decided to pause my Nordvpn. (My Nordvpn server is usually closest to my house, and I live in the States.) My final attempt was successful. Now, I have the latest version. I need to remember it next time.

Mona

Update:
2021.12.30-14:08:22 (9328):

app info: app(version 1.7) start, compiled time Dec 28 2021 17:48:00
2021.12.30-14:08:22 (9328): app args: count 6,arg 0:C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe,arg 1:--config_file,arg 2:C:/Users/Takouhi/OneDrive/Documents/DVDFab/DVDFab12/Temp/update/update_config.xml,arg 3:--url_suffix=clientusertype=try,arg 4:--user_type,arg 5:try,
2021.12.30-14:08:23 (10628): AdvertisingInfo: id = 2 get ad connect net success
2021.12.30-14:08:24 (10628): Advertise: id = 2 get ad info success2021.12.30-14:08:24 (10628): Current software: 58 DVDFab 12 (x64) 12.0.5.7
2021.12.30-14:08:24 (10628): Force download setup.exe file.
2021.12.30-14:08:27 (9328): no HaveNewVersion, app quit!

Utilities:
2021.12.30-14:08:22:

utility service module 1.1 (2021/12/30 14:08:22) (X64)

2021.12.30-14:08:22: FATAL ERROR: the header file is inconsistent with dll, dll version:20211202-83cde0f, header file version: 20211207-5113e52
TerraUtopia

These are all the log files? It's not the latest.

TerraUtopia

Yes, those are the only 2 I found. I had downloaded and installed the update manually twice since that date as the update did not work.

Mona

Yes, those are the only 2 I found. I had downloaded and installed the update manually twice since that date as the update did not work.
TerraUtopia

The developer suggested deleting the logs under that updateLog folder and then update DVDFab again, if encounter the same update installation failure, please provide the latest updatelog files. Thanks.

TerraUtopia

I have removed the 2 log files as advised.

I currently have 12.0.6.1 and when I click on "Update Now" in the update window, the "Status" immediately switches to "Failed" and the window closes.

No files get created in the updateLog folder so have sent the below hoping it will help.

LiveUpdate.txt last entry is:

-------------------------LiveUpdate (C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe --config_file C:/DVD-Temp/Temp/update/update_config.xml --url_suffix=clientusertype=paid --user_type paid)(pid=11364 ThreadId=0x2990) Begin 2022-02-20 10:53:12----------------------------
10:53:13(0x2318)W: libpng warning: iCCP: known incorrect sRGB profile
10:53:13(0x2318)I: check ServerSoftWareVersion 58
10:53:16(0x2318)I: RecommendSoftWare server return: {"cscode":0,"version":1,"enable":true,"data":[{"name":"DVDFab 12","page_link":"https:\/\/www.dvdfab.cn\/all-in-one.htm","client_id":58,"download_cfg_link":"http: \/\/d217.dvdfab.cn\/download\/dvdfab12_x64_12062.cfg","version":"12062","descrip tion":"AI-Powered 26-In-1 complete DVD\/(4K UHD) Blu-ray\/Video solutions."},{"name":"Video Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/video-enhancer-ai.htm","client_id":92,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/dvdfab_video_enhancer_ai_x64_1025.cfg","version":" 1025","description":"An AI-based video enhancement solution to enhance video quality and enlarge video resolution."},{"name":"Photo Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/photo-enhancer-ai.htm","client_id":90,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/photo_enhancer_ai_x64_1022.cfg","version":"1022"," description":"AI-powered photo enhancement solution to make your photos much clearer, sharper and vivid."},{"name":"StreamFab","page_link":"https:\/\/www.dvdfab.cn\/downloader.htm","client_id":49,"download_cfg_link" :"http:\/\/d217.dvdfab.cn\/download\/streamfab_x64_5021.cfg","version":"5021","descript ion":"Download videos from Amazon, Netflix, Disney+, Hulu, YouTube and other 1000+ websites."}]}
10:53:16(0x2318)I: local installed client id: QSet("58")
10:53:16(0x2318)I: local ignore client id: QSet("58", "57")

There is also a LiveUpdate.log.lock file in Dcocuments/DVDFab.

dvdfab_internal has the following lines near the end:
2022.02.20-11:11:26 (11172): Error: the handle of utility service data stats is null
2022.02.20-11:11:26 (2212): Error: the handle of utility service data stats is null

20220220-server:
11:11:22 info: log level changed to 0
11:11:24 info: tcpserver: is stop.
11:11:24 info: tcpserver: Successfully initialized
11:11:24 info: tcpserver: is start.
11:11:24 info: tcpserver: RecvThread is start.
11:11:24 info: tcpserver: WorkThread is start.
11:11:42 info: previous line repeats 4 times.
11:11:42 info: tcpserver: is stop.
11:11:42 error: tcpserver: RecvThread is end.
11:11:42 debug: tcpserver: New connection detected.
11:11:42 error: tcpserver: Accept of new connection failed.
11:11:42 error: tcpserver: ListenThread is end.
11:11:42 error: tcpserver: Index: 0.
11:11:42 error: tcpserver: Index: 1.
11:11:42 error: tcpserver: Index: 2.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 info: previous line repeats 3 times.
11:11:43 error: tcpserver: Index: 3.
11:11:43 error: tcpserver: Index: 4.
11:11:43 error: tcpserver: Index: 5.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 error: tcpserver: Index: 6.
11:11:43 info: tcpserver: is stop.

october262

I have removed the 2 log files as advised.

I currently have 12.0.6.1 and when I click on "Update Now" in the update window, the "Status" immediately switches to "Failed" and the window closes.

No files get created in the updateLog folder so have sent the below hoping it will help.

LiveUpdate.txt last entry is:

-------------------------LiveUpdate (C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe --config_file C:/DVD-Temp/Temp/update/update_config.xml --url_suffix=clientusertype=paid --user_type paid)(pid=11364 ThreadId=0x2990) Begin 2022-02-20 10:53:12----------------------------
10:53:13(0x2318)W: libpng warning: iCCP: known incorrect sRGB profile
10:53:13(0x2318)I: check ServerSoftWareVersion 58
10:53:16(0x2318)I: RecommendSoftWare server return: {"cscode":0,"version":1,"enable":true,"data":[{"name":"DVDFab 12","page_link":"https:\/\/www.dvdfab.cn\/all-in-one.htm","client_id":58,"download_cfg_link":"http: \/\/d217.dvdfab.cn\/download\/dvdfab12_x64_12062.cfg","version":"12062","descrip tion":"AI-Powered 26-In-1 complete DVD\/(4K UHD) Blu-ray\/Video solutions."},{"name":"Video Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/video-enhancer-ai.htm","client_id":92,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/dvdfab_video_enhancer_ai_x64_1025.cfg","version":" 1025","description":"An AI-based video enhancement solution to enhance video quality and enlarge video resolution."},{"name":"Photo Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/photo-enhancer-ai.htm","client_id":90,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/photo_enhancer_ai_x64_1022.cfg","version":"1022"," description":"AI-powered photo enhancement solution to make your photos much clearer, sharper and vivid."},{"name":"StreamFab","page_link":"https:\/\/www.dvdfab.cn\/downloader.htm","client_id":49,"download_cfg_link" :"http:\/\/d217.dvdfab.cn\/download\/streamfab_x64_5021.cfg","version":"5021","descript ion":"Download videos from Amazon, Netflix, Disney+, Hulu, YouTube and other 1000+ websites."}]}
10:53:16(0x2318)I: local installed client id: QSet("58")
10:53:16(0x2318)I: local ignore client id: QSet("58", "57")

There is also a LiveUpdate.log.lock file in Dcocuments/DVDFab.

dvdfab_internal has the following lines near the end:
2022.02.20-11:11:26 (11172): Error: the handle of utility service data stats is null
2022.02.20-11:11:26 (2212): Error: the handle of utility service data stats is null

20220220-server:
11:11:22 info: log level changed to 0
11:11:24 info: tcpserver: is stop.
11:11:24 info: tcpserver: Successfully initialized
11:11:24 info: tcpserver: is start.
11:11:24 info: tcpserver: RecvThread is start.
11:11:24 info: tcpserver: WorkThread is start.
11:11:42 info: previous line repeats 4 times.
11:11:42 info: tcpserver: is stop.
11:11:42 error: tcpserver: RecvThread is end.
11:11:42 debug: tcpserver: New connection detected.
11:11:42 error: tcpserver: Accept of new connection failed.
11:11:42 error: tcpserver: ListenThread is end.
11:11:42 error: tcpserver: Index: 0.
11:11:42 error: tcpserver: Index: 1.
11:11:42 error: tcpserver: Index: 2.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 info: previous line repeats 3 times.
11:11:43 error: tcpserver: Index: 3.
11:11:43 error: tcpserver: Index: 4.
11:11:43 error: tcpserver: Index: 5.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 error: tcpserver: Index: 6.
11:11:43 info: tcpserver: is stop.

TerraUtopia

are you running dvdfab as administrator ??
right click on the dvdfab desktop icon and select "run as administrator"
then try the updater and see if it still fails.

Mona

I have removed the 2 log files as advised.

I currently have 12.0.6.1 and when I click on "Update Now" in the update window, the "Status" immediately switches to "Failed" and the window closes.

No files get created in the updateLog folder so have sent the below hoping it will help.

LiveUpdate.txt last entry is:

-------------------------LiveUpdate (C:\Program Files\DVDFab\DVDFab 12\LiveUpdate.exe --config_file C:/DVD-Temp/Temp/update/update_config.xml --url_suffix=clientusertype=paid --user_type paid)(pid=11364 ThreadId=0x2990) Begin 2022-02-20 10:53:12----------------------------
10:53:13(0x2318)W: libpng warning: iCCP: known incorrect sRGB profile
10:53:13(0x2318)I: check ServerSoftWareVersion 58
10:53:16(0x2318)I: RecommendSoftWare server return: {"cscode":0,"version":1,"enable":true,"data":[{"name":"DVDFab 12","page_link":"https:\/\/www.dvdfab.cn\/all-in-one.htm","client_id":58,"download_cfg_link":"http: \/\/d217.dvdfab.cn\/download\/dvdfab12_x64_12062.cfg","version":"12062","descrip tion":"AI-Powered 26-In-1 complete DVD\/(4K UHD) Blu-ray\/Video solutions."},{"name":"Video Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/video-enhancer-ai.htm","client_id":92,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/dvdfab_video_enhancer_ai_x64_1025.cfg","version":" 1025","description":"An AI-based video enhancement solution to enhance video quality and enlarge video resolution."},{"name":"Photo Enhancer AI","page_link":"https:\/\/www.dvdfab.cn\/photo-enhancer-ai.htm","client_id":90,"download_cfg_link":"http:\/\/d217.dvdfab.cn\/download\/photo_enhancer_ai_x64_1022.cfg","version":"1022"," description":"AI-powered photo enhancement solution to make your photos much clearer, sharper and vivid."},{"name":"StreamFab","page_link":"https:\/\/www.dvdfab.cn\/downloader.htm","client_id":49,"download_cfg_link" :"http:\/\/d217.dvdfab.cn\/download\/streamfab_x64_5021.cfg","version":"5021","descript ion":"Download videos from Amazon, Netflix, Disney+, Hulu, YouTube and other 1000+ websites."}]}
10:53:16(0x2318)I: local installed client id: QSet("58")
10:53:16(0x2318)I: local ignore client id: QSet("58", "57")

There is also a LiveUpdate.log.lock file in Dcocuments/DVDFab.

dvdfab_internal has the following lines near the end:
2022.02.20-11:11:26 (11172): Error: the handle of utility service data stats is null
2022.02.20-11:11:26 (2212): Error: the handle of utility service data stats is null

20220220-server:
11:11:22 info: log level changed to 0
11:11:24 info: tcpserver: is stop.
11:11:24 info: tcpserver: Successfully initialized
11:11:24 info: tcpserver: is start.
11:11:24 info: tcpserver: RecvThread is start.
11:11:24 info: tcpserver: WorkThread is start.
11:11:42 info: previous line repeats 4 times.
11:11:42 info: tcpserver: is stop.
11:11:42 error: tcpserver: RecvThread is end.
11:11:42 debug: tcpserver: New connection detected.
11:11:42 error: tcpserver: Accept of new connection failed.
11:11:42 error: tcpserver: ListenThread is end.
11:11:42 error: tcpserver: Index: 0.
11:11:42 error: tcpserver: Index: 1.
11:11:42 error: tcpserver: Index: 2.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 info: previous line repeats 3 times.
11:11:43 error: tcpserver: Index: 3.
11:11:43 error: tcpserver: Index: 4.
11:11:43 error: tcpserver: Index: 5.
11:11:43 info: tcpserver: WorkThread is end.
11:11:43 error: tcpserver: Index: 6.
11:11:43 info: tcpserver: is stop.

TerraUtopia

Would you like us to remote your computer to check the update failure issue?
If it is okay, please check PM for more info, thank you.