Streamfab 5.0.2.6 - Amazon Download not in h265 (HEVC), only x264 (AVC)

ankabo

Hi there,
in the settings the Amazon video codec is set to x265, but I checked some older downloads again, the size is nearly doubled of the files and the codec after download is AVC (x264).
I tried to set it on x264 and back, but it doesn´t change.
Kind regards
André

Mona

Please completely remove StreamFab, delete the related folder and log files, and then download a fresh version at https://dvdfab.cn/mlink/download.php?g=StreamFab_x64 to try again.

twhiting9275

Please completely remove StreamFab, delete the related folder and log files, and then download a fresh version at https://dvdfab.cn/mlink/download.php?g=StreamFab_x64 to try again.
Mona

This has got to be the poorest response by anyone I've ever seen. It's just sad to see this quality of "support" here from a "service team".. Uninstall and reinstall should always be the last option here.

As for the error reported:
I've been able to duplicate this myself, when using CBR, instead of CVBR. Try switching to CVBR, see if that helps. It did in my case.

ankabo

Thanks for your answer.
I reinstalled everything, but nothing changed.
Than I see, that the video bitrate mode (cbr vs. cvbr) also changed the audio quality.
If I download with cbr, the audio is AAC stereo, with cvbr it is EAC3 with more channels.
But does it make sense to change the audio, if I only changed the bitrate mode? If it is possible to change the audio, it must be done in an own dropdown menu.

And... In the streamfab settings und "vip services" for "amazon", the codec is set to x265, so if I change the bitrate mode, the codec changes. This makes no sense in my opinion.

Kind regards
André

ankabo

Sorry, not AAC in my post before, it is also EAC3, but with less channels.

knighter

For "Amazon Download not in h265 (HEVC) only x264 (AVC) " problem, please try to install v5027 see if you still get the same issue.
If it still don't work, please send the StreamFab.log for us to check.

twhiting9275

For "Amazon Download not in h265 (HEVC) only x264 (AVC) " problem, please try to install v5027 see if you still get the same issue.
If it still don't work, please send the StreamFab.log for us to check.
knighter

If CBR is used (not CVBR) when downloading, even in 5027, h265 is not used
If CVBR is used, it is used

Logs attached

Idreams

This has got to be the poorest response by anyone I've ever seen. It's just sad to see this quality of "support" here from a "service team".. Uninstall and reinstall should always be the last option here.

As for the error reported:
I've been able to duplicate this myself, when using CBR, instead of CVBR. Try switching to CVBR, see if that helps. It did in my case.
twhiting9275

Yes even I tested it. You need to download VBR version in order to download proper HEVC video

Mona

Hi there,
in the settings the Amazon video codec is set to x265, but I checked some older downloads again, the size is nearly doubled of the files and the codec after download is AVC (x264).
I tried to set it on x264 and back, but it doesn´t change.
Kind regards
André
ankabo

H265 / H264 is video codec, x265/ x264 is encode software.
Amazon Downloader downloads original video provided by Amazon, not reencoded.

twhiting9275

Amazon Downloader downloads original video provided by Amazon, not reencoded.
Mona

That may be, but the fact is that Amazon video is downloaded incorrectly if CBR is used directly.
This is 100% reproduceable, as mentioned by others

Mona

That may be, but the fact is that Amazon video is downloaded incorrectly if CBR is used directly.
This is 100% reproduceable, as mentioned by others

twhiting9275

Let's focus on your issue, not others.

The developer asks: CVBR is a better way, why not select the best? Why select CBR?

twhiting9275

Let's focus on your issue, not others.
Mona

I don't have an issue. I was actually trying to be helpful, instead of dismissing the issue and telling someone to 'reinstall software'. That is what providing support is, not dismissing issues

The issue , as noted, by myself, and others (which still exists in the latest version) is NOT that the user needs to reinstall, but that the software developers (you) need to fix the program so that IF CBR is selected, h265 is used, IF that's requested by the user, NOT h264

Chameleon

Let's focus on your issue, not others.

The developer asks: CVBR is a better way, why not select the best? Why select CBR?
Mona

The developer is correct, VBR is the better way.

twhiting9275

The developer is correct, VBR is the better way.
Chameleon

That's not the point, but thanks for playing

Chameleon

That's not the point, but thanks for playing
twhiting9275

Why not select the best? It only makes sense.

AGuyWithAComputer

It is quite possible that cbr is the h264 version on amazon and that cvbr is the h265 version. Since streamfab does not re-encode the download, you get what you select