Inserting disc/clicking + does not open disc. Nothing happens

maxxxis

DVDFab 12.0.7.1 - Ref: feedback #124144 with log files. Can't open disc so that the app can start to analyze the disc. Opening/closing drive does not trigger analysis, and selecting the + to add the disc via file explorer does nothing. The window just disappears and I'm left looking at the + option again. This has been happening after recent updates, though I'm unsure which version broke the process.

Please advise.

knighter

Please do not selecting the + to add the disc, it should load the disc automatically.

Pleaes try to uninstalll and reinstall the latest version see if it work agian.

Open Common Settings>Drives>Drives , make sure you have choosen this drive in your drive list.

jojoac007

DVDFab 12.0.7.1 - Ref: feedback #124144 with log files. Can't open disc so that the app can start to analyze the disc. Opening/closing drive does not trigger analysis, and selecting the + to add the disc via file explorer does nothing. The window just disappears and I'm left looking at the + option again. This has been happening after recent updates, though I'm unsure which version broke the process.

Please advise.
maxxxis

Hello Maxxis,

Question: Perhaps you have the PassKey tool running in the background?

The error you describe happens to me too. If I exit PassKey and then restart DVDFab-64, the "Plus" works again.

Kind regards JoJo

Mona

DVDFab 12.0.7.1 - Ref: feedback #124144 with log files. Can't open disc so that the app can start to analyze the disc. Opening/closing drive does not trigger analysis, and selecting the + to add the disc via file explorer does nothing. The window just disappears and I'm left looking at the + option again. This has been happening after recent updates, though I'm unsure which version broke the process.

Please advise.
maxxxis

It seems your drive is not accessible, please restart your computer to try again and see the result.

maxxxis

@jojoac007 That did the trick! Thanks!

@Mona's suggestion of restarting the machine was a basic step I tried that did not result in the fix.

maxxxis

This problem has recurred! I think there is a regression bug. I've restarted the PC, but it didn't resolve the issue. Also, Passkey is not running, so that's not the problem either. The log files show error codes when attempting to open the Blu-Ray discs in my two drives (G: & H:). Please help! TIA!

M

2022.06.13-19:03:25 (28132): DriveX msg: Init driveX G with I/O mode: 0
2022.06.13-19:03:25 (28132): DriveX msg: Init driveX H with I/O mode: 0
2022.06.13-19:03:25 (28132): opened with zero ok.
2022.06.13-19:03:25 (28132): opened i/o type 2
2022.06.13-19:03:25 (28132): opening drive G
2022.06.13-19:03:25 (28132): opened with zero ok.
2022.06.13-19:03:25 (28132): opened i/o
2022.06.13-19:03:25 (28132): currentProfile: 0
2022.06.13-19:03:25 (28132): DriveX msg: media open(false) failed in driveX G.
2022.06.13-19:03:25 (28132): got drive Inquiry!
2022.06.13-19:03:25 (28132): got drive general error!
2022.06.13-19:03:25 (28132): got drive name!
2022.06.13-19:03:25 (28132): Error Code 5.
2022.06.13-19:03:25 (28132): DriveX msg: add media failed in driveX G.
2022.06.13-19:03:25 (28132): opened with zero ok.
2022.06.13-19:03:25 (28132): opened i/o type 2
2022.06.13-19:03:25 (28132): opening drive H
2022.06.13-19:03:25 (28132): opened with zero ok.
2022.06.13-19:03:25 (28132): opened i/o
2022.06.13-19:03:25 (28132): currentProfile: 0
2022.06.13-19:03:25 (28132): DriveX msg: media open(false) failed in driveX H.
2022.06.13-19:03:25 (28132): got drive Inquiry!
2022.06.13-19:03:25 (28132): got drive general error!
2022.06.13-19:03:25 (28132): got drive name!
2022.06.13-19:03:25 (28132): Error Code 5.
2022.06.13-19:03:25 (28132): DriveX msg: add media failed in driveX H.
2022.06.13-19:03:25 (29348): Disc Is Encryption 0
2022.06.13-19:03:25 (29348): Drive Version: G,
2022.06.13-19:03:25 (29348): Error Code 5.
2022.06.13-19:03:25 (29348): drive info not found.
2022.06.13-19:03:25 (29348): Source manager: open source flag:1,0,1,1,1
2022.06.13-19:03:25 (29348): Disc Is Encryption 0
2022.06.13-19:03:25 (29348): Drive Version: H,
2022.06.13-19:03:25 (29348): DeviceIoControl Error 6.
2022.06.13-19:03:25 (29348): drive info not found.
2022.06.13-19:03:25 (29348): Source manager: open source flag:1,0,1,1,1
2022.06.13-19:03:25 (29348): Source manager: open source flag:1,0,1,1,1
2022.06.13-19:03:26 (8044): GetAd Info From server success(4000).
2022.06.13-19:03:26 (8044): GetAd Info From server success(1004).

maxxxis

I should mention that FabPlayer sees the discs in the drive, but won't play them. If I open the discs in VLC, they play fine!

Please help! TIA!

M

Mona

Please install the 32-bit version of DVDFab 12 to have a try and see if it will make a difference: https://dl.dvdfab.cn/download/57_12074_122e813c/dvdfab12_12074.exe

october262

I should mention that FabPlayer sees the discs in the drive, but won't play them. If I open the discs in VLC, they play fine!

Please help! TIA!

M
maxxxis

start dvdfab - click common settings - general settings - click the factory default settings button in the
lower left corner of the general settings area, restart dvdfab and retry the disc again to see if you still have trouble opening the disc.

maxxxis

I've been unable to use DVDFab since June. Had to take a break. After a delay, I was able to attempt the suggestions from @october262 and @Mona. Both had no effect. I cleared the log file and re-ran all options, but the same repeating log entries for both drives continue to show up in the attached file:

2022.08.05-21:01:43 (25432): End Load playcore dll
2022.08.05-21:01:43 (4392): DriveX msg: Init driveX G with I/O mode: 0
2022.08.05-21:01:43 (4392): DriveX msg: Init driveX H with I/O mode: 0
2022.08.05-21:01:43 (4392): opened with zero ok.
2022.08.05-21:01:43 (4392): opened i/o type 2
2022.08.05-21:01:43 (4392): opening drive G
2022.08.05-21:01:43 (4392): opened with zero ok.
2022.08.05-21:01:43 (4392): opened i/o
2022.08.05-21:01:43 (4392): currentProfile: 0
2022.08.05-21:01:43 (4392): DriveX msg: media open(false) failed in driveX G.
2022.08.05-21:01:43 (4392): got drive Inquiry!
2022.08.05-21:01:43 (4392): got drive general error!
2022.08.05-21:01:43 (4392): got drive name!
2022.08.05-21:01:43 (4392): Error Code 5.
2022.08.05-21:01:43 (4392): DriveX msg: add media failed in driveX G.
2022.08.05-21:01:43 (4392): opened with zero ok.
2022.08.05-21:01:43 (4392): opened i/o type 2
2022.08.05-21:01:43 (4392): opening drive H
2022.08.05-21:01:43 (4392): opened with zero ok.
2022.08.05-21:01:43 (4392): opened i/o
2022.08.05-21:01:43 (4392): currentProfile: 0
2022.08.05-21:01:43 (4392): DriveX msg: media open(false) failed in driveX H.
2022.08.05-21:01:43 (4392): got drive Inquiry!
2022.08.05-21:01:43 (4392): got drive general error!
2022.08.05-21:01:43 (4392): got drive name!
2022.08.05-21:01:43 (4392): Error Code 5.
2022.08.05-21:01:43 (4392): DriveX msg: add media failed in driveX H.
2022.08.05-21:01:43 (21908): Disc Is Encryption 0
2022.08.05-21:01:43 (21908): Drive Version: G,
2022.08.05-21:01:43 (21908): Error Code 5.
2022.08.05-21:01:43 (21908): drive info not found.
2022.08.05-21:01:43 (21908): Source manager: open source flag:1,0,1,1,1
2022.08.05-21:01:43 (21908): Disc Is Encryption 0
2022.08.05-21:01:43 (21908): Drive Version: H,
2022.08.05-21:01:43 (21908): DeviceIoControl Error 6.
2022.08.05-21:01:43 (21908): drive info not found.
2022.08.05-21:01:43 (21908): Source manager: open source flag:1,0,1,1,1
2022.08.05-21:01:43 (21908): Source manager: open source flag:1,0,1,1,1
2022.08.05-21:01:44 (1548): GetAd Info From server success(4000).
2022.08.05-21:01:44 (3372): Movie Server: Get ServerCount 0
2022.08.05-21:01:44 (1548): GetAd Info From server success(1004).
2022.08.05-21:01:45 (5428): connect plugin info: 1000:1
2022.08.05-21:01:45 (5428): Enlarger AI: Get enlarger AI plugin info success, ai_version(1048), app_version(12054)
2022.08.05-21:01:45 (4392): opened with zero ok.
2022.08.05-21:01:45 (4392): opened with zero ok.

So frustrating! What do those Error codes mean??

Other things I've done: Verify all system drivers are current, Windows update run, verified latest firmware in drives (both ASUS BW-16D1HT) and attempted multiple copies of DVDFab.

Mona

The log file is from the x64 version. Please download the x86 version of DVDFab 12 to try again.

maxxxis

It started working after this happened, but not the behavior has returned. I tried the old and latest versions, both x32 and x64, and the discs won't get recognized. It's producing that same error as before! What is happening??

2022.09.30-15:59:02 (24076): DriveX msg: media open(false) failed in driveX H.
2022.09.30-15:59:02 (24076): got drive Inquiry!
2022.09.30-15:59:02 (24076): got drive general error!
2022.09.30-15:59:02 (24076): got drive name!
2022.09.30-15:59:02 (24076): Error Code 5.
2022.09.30-15:59:02 (24076): DriveX msg: add media failed in driveX H.
2022.09.30-15:59:02 (21664): ad process: end check update 2 0
2022.09.30-15:59:03 (21664): Disc Is Encryption 0
2022.09.30-15:59:03 (21664): Drive Version: G,
2022.09.30-15:59:03 (21664): Error Code 5.
2022.09.30-15:59:03 (21664): drive info not found.
2022.09.30-15:59:03 (21664): Source manager: open source flag:1,0,1,1,1
2022.09.30-15:59:03 (21664): Disc Is Encryption 0
2022.09.30-15:59:03 (21664): Drive Version: H,
2022.09.30-15:59:03 (21664): DeviceIoControl Error 6.
2022.09.30-15:59:03 (21664): drive info not found.

PlayerFab won't open the disks either, and am getting this error:

16:07:46.312 ------ **** PreOpen fail: open disc G fail.
16:07:46.312 opened i/o
16:07:46.312 ------ **** PreOpen: open disc G disc_type invalid.
16:07:46.313 currentProfile: 0
16:07:46.313 opened i/o type 2
16:07:46.313 ------ **** PreOpen fail: open disc H fail.
16:07:46.313 opening drive G
16:07:46.314 ------ **** PreOpen: open disc H disc_type invalid.
16:07:46.314 opened with zero ok.
16:07:46.314 opened i/o type 2
16:07:46.315 opened i/o
16:07:46.315 opening drive H
16:07:46.315 currentProfile: 0
16:07:46.316 opened with zero ok.
16:07:46.316 ------ **** PreOpen fail: open disc G fail.
16:07:46.316 opened i/o
16:07:46.316 ------ **** PreOpen: open disc G disc_type invalid.
16:07:46.317 currentProfile: 0
16:07:46.318 opened i/o type 2
16:07:46.318 ------ **** PreOpen fail: open disc H fail.
16:07:46.318 opening drive G
16:07:46.318 ------ **** PreOpen: open disc H disc_type invalid.
16:07:46.318 opened with zero ok.
16:07:46.319 opened i/o type 2
16:07:46.319 opened i/o
16:07:46.319 opening drive H
16:07:46.319 currentProfile: 0
16:07:46.320 opened with zero ok.
16:07:46.320 ------ **** PreOpen fail: open disc G fail.
16:07:46.320 opened i/o
16:07:46.321 ------ **** PreOpen: open disc G disc_type invalid.
16:07:46.321 currentProfile: 0
16:07:46.321 ------ Finish PreOpen disc G. Disc type: 0
16:07:46.321 ------ **** PreOpen fail: open disc H fail.
16:07:46.322 ------ **** PreOpen: open disc H disc_type invalid.
16:07:46.322 ------ Finish PreOpen disc H. Disc type: 0
16:07:46.323 ------ Open disc G: wait pre-open done.
16:07:46.323 *** Prepare open disc G fail: disc type invalid.
16:07:46.323 ------ **** Begin open disc G fail: prepare open fail !
16:07:46.324 ------ Open disc H: wait pre-open done.
16:07:46.324 ------ **** Open fail: open disc G fail.
16:07:46.324 *** Prepare open disc H fail: disc type invalid.
16:07:46.324 ------ **** Begin open disc H fail: prepare open fail !
16:07:46.325 ------ **** Open fail: open disc H fail.
16:07:46.506 ====== Get disc G: info.
16:07:46.507 ====== Get disc G: info finish. Name: , Type: 0.
16:07:46.507 ====== Get disc G: info finish.
16:07:46.507 ====== Get disc H: info.
16:07:46.508 ====== Get disc H: info finish. Name: , Type: 0.
16:07:46.508 ====== Get disc H: info finish.
16:07:48.311 opened with zero ok.

VLC plays them fine, and I'm able to open them in a video editor.

Mona

Hi maxxxis, I've passed your update along with the log file to the developer.