Recent Purchase Issue - Need Help

Glitter

Hi There..
I tried DVD Fab for Mac last week to backup my 3D Blu Rays for the first time and loved the program.
When I decided to buy DVD Fab Blu Ray - I did not realize that the Blu Ray Copy and Blu Ray Ripper are separate purchases.
I wanted to buy the Blu Ray Copy but by mistake bought the Blu Ray Ripper.
I now I see that both can be bought for 119 - which is a very great deal.
DVD Fab advertises 30 day money back garuntee..
How can I return the Blu Ray Ripper and buy the package of both Blu Ray Ripper and Copy for 119?
Thanks in advance

Timothy Arens

Dear Glitter,

First of all welcome to the DVDFab forum.

I can't help you with this, but my advice is to send a message by filling in the contact form.

Subject: Wrong Purchase
Type: Purchase Problem

And fill in the further necessary information, and ask your question.

You can find the form at the following URL:
https://www.dvdfab.cn/contact.htm

I hope this helps you a little further

Good luck,
Timothy

Glitter

Dear Glitter,

First of all welcome to the DVDFab forum.

I can't help you with this, but my advice is to send a message by filling in the contact form.

I hope this helps you a little further

Good luck,
Timothy
Timothy Arens

Thank you for your post..

I filled and submitted the contact form - sent e mails - etc and no response, so decided to subscribe here hoping they will look at my issue and respond.

I like the program a lot.... one way would be to call my credit card company and ask for a refund... but hoping to hear from DVD Fab and solve this issue which would be the best way to resolve.

Glitter

No word from DVD Fab!!
Days after requesting a resolution.
What's up with 24 hours support and 30 day money back garuntee?

Mona

No word from DVD Fab!!
Days after requesting a resolution.
What's up with 24 hours support and 30 day money back garuntee?
Glitter

Your ticket has been taken care of several days ago. Please kindly check the reply at https://www.dvdfab.cn/member.htm?a=login Member Center > Ticket > Open Ticket section.

Glitter

I just checked the Ticket and you are correct this has been answered on 13th September.
Thanks

Timothy Arens

@Glitter
You see....
Don't worry be Happy:D:cool:

Glitter

@Glitter
You see....
Don't worry be Happy:D:cool:
Timothy Arens

This week I received the refund for the Blu Ray Ripper and the Extended Service.
So now I have the Blu Ray Ripper and Copy with the Extended Download Service for the special Price.
The program works fantastic - I am using it to Rip my Bly Ray Movies.
Thanks DVD Fab... for a smooth transaction.