Unable to download anything from HBO Max. I sign in using my TV provider and create a download task queue.When I start downloads, for every title it says failure accessing video information.

Unable to download anything from HBO Max. I sign in using my TV provider and create a download task queue.When I start downloads, for every title it says failure accessing video information.rswidersAre you instantly signed out as soon as analysis begins, which of couse means failure is a foregone conclusion? That's what's happening to me.

Unable to download anything from HBO Max. I sign in using my TV provider and create a download task queue.When I start downloads, for every title it says failure accessing video information.rswidersPlease clean the log folder and the temp folder to try again, if still have a problem, please feedback with the latest log file to check.

I reinstalled the 5.0 version to the same results. Attached is the log.

I reinstalled the 5.0 version to the same results. Attached is the log.rswidersOkay, file received. I will have passed it to the developer. My guess is it could be due to this part "sign in using TV provider"

Okay, file received. I will have passed it to the developer.My guess is it could be due to this part "sign in using TV provider"MonaExcept the fact that it has worked for the past couple years until a week or two ago.

Okay, file received. I will have passed it to the developer.My guess is it could be due to this part "sign in using TV provider"MonaHi Mona - it doesn't matter whether I sign in with my provider, or with my HBO account (that's two separate accounts, different emails and everything) - as soon as I try to download anything I'm instantly logged out of my account, which means my download will automatically fail. HBOMax has never had this issue until about a week and a half ago, and as the competititon doesn't encounter it, I think it's safe to say this is a SF issue, not an HBO one.

Hi Mona - it doesn't matter whether I sign in with my provider, or with my HBO account (that's two separate accounts, different emails and everything) - as soon as I try to download anything I'm instantly logged out of my account, which means my download will automatically fail.HBOMax has never had this issue until about a week and a half ago, and as the competititon doesn't encounter it, I think it's safe to say this is a SF issue, not an HBO one.artsunlimitedYep,I couldn't use HBO this am on StreamFab, no problem in browser or with competitor.I subscribe directly to HBOMax and not thru a provider - know that there are some issue via providers with logins.I don't want to spend the time cleaning out the StreamFab logs/temp/queues, doing the test again, zipping the files, emailing/FTP'ing them (can't upload here due to size restrictions on forum), when the competitor is working for me right now and I have things to do around the house.MikeUSA - CST, No Vpn, Win 10/64 Pro & Win 11/64 Pro, Latest version of StreamFab

I had no problem logging in last night, no problem 6am this morning, no problem just seconds ago in the evening. No problem downloading anything either. Perhaps around a 50/50 split of 720p and 1080p. Direct HBOMax USA - EST (at least the last 2 logins were)

I had no problem logging in last night, no problem 6am this morning, no problem just seconds ago in the evening. No problem downloading anything either. Perhaps around a 50/50 split of 720p and 1080p. Direct HBOMax USA - EST (at least the last 2 logins were)Cats4UAre you using V6.0.0.0 as posted? I'm not having a problem either but not on 6.0.0.0.....

Are you using V6.0.0.0 as posted? I'm not having a problem either but not on 6.0.0.0..... Down2EarthNo, I am using 6.0.0.1, the latest release, as is Mike_M. It appears that the OP is now using a version from the 5.0.?.?. series. I haven't had any HBOMax login problems since I first subscribed to HBOMax sometime during that series. In other words, I've never had any login problems with HBOMax.

StreamFab 6.0.0.0 HBO Max

rswiders

I signed up for HBOMax directly and am getting the same issues.

rswiders

I just tried removing the title from the download queue. After clicking to start it to analyze so that it could be added to the download queue again, I get the following:

Something Went Wrong

If you contact us about this error, please include the following code: 7a9ad89d-7132-4857-a5a3-d370e276451a

After that popup goes away, it analyzes and gives me the option to download/add to queue. I add to the download queue, and then go to start the download. Something strange has happened, it actually started the download now. I will go back and remove/re-add all the titles in the queue and see if they download.

PS: I am using the direct payment account not the TV provider login when I just did this test.

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