v6.1.1.8 doesn't work anymore with Netflix on mac

Chany

Hello
I've been using streamfab for months to download Netflix series, and for the past few weeks I've had bad feedback from the app: it no longer downloads.
I used all the tricks: uninstall-reinstall, delete cache, restart computer, etc... nothing works since v6.1.1.8
I submitted a ticket, but no one can help me yet.

Series search is not possible. The app does not find my series list and shows that it is empty.
And when it finds something, it ends up bringing me back to home with an error code.

Sometimes, it also says to me that I have to disconnect my VPN, but I don't have VPN.

(from France, Mojave 10.14.3)

Can somenone help me ?
Thanks

Mike_M

Hello
I've been using streamfab for months to download Netflix series, and for the past few weeks I've had bad feedback from the app: it no longer downloads.
I used all the tricks: uninstall-reinstall, delete cache, restart computer, etc... nothing works since v6.1.1.8
I submitted a ticket, but no one can help me yet.

Series search is not possible. The app does not find my series list and shows that it is empty.
And when it finds something, it ends up bringing me back to home with an error code.

Sometimes, it also says to me that I have to disconnect my VPN, but I don't have VPN.

(from France, Mojave 10.14.3)

Can somenone help me ?
Thanks
Chany

Hi Chany,

Here's a suggestion.

It may or may not work.

Netflix has cracked down on password sharing.

One thing they *seem* to be doing is querying usage of Ipv6 in some geographic areas periodically.

I don't know much about Mac's, but if you have Ipv4 & Ipv6 both set to be used via adapter you *might* try disabling Ipv6, restarting and see if this could possible help.

Like I said, I don't know much about Mac's, but using Ipv4 & Ipv6 both on adapter in Win64 10 & 11/64 bit Pro has caused some issues recently with other software due to Netflix querying Ipv6 periodically in certain geographic areas due to cracking down on sharing.

One of the reasons the Ipv6 *seems* be an issue is it's link to Vpn and Netflix's strategy.

Even though you may not use Vpn (I didn't), Netflix's querying of Ipv6 triggers some issues.

This may be annoying since Netflix seems to be the only one now that has this problem with Ipv6 adapter settings & toggling it on/off only for Netflix seems a tad silly if you need Ipv6 for other sites/networking.

Hope this suggestion might help you.

Mike

US - Cst, No Vpn, Win 10/11 64 bit/pro

Chany

Hi Chany,
Here's a suggestion.
It may or may not work.
Netflix has cracked down on password sharing.
One thing they *seem* to be doing is querying usage of Ipv6 in some geographic areas periodically.
I don't know much about Mac's, but if you have Ipv4 & Ipv6 both set to be used via adapter you *might* try disabling Ipv6, restarting and see if this could possible help.
Like I said, I don't know much about Mac's, but using Ipv4 & Ipv6 both on adapter in Win64 10 & 11/64 bit Pro has caused some issues recently with other software due to Netflix querying Ipv6 periodically in certain geographic areas due to cracking down on sharing.
One of the reasons the Ipv6 *seems* be an issue is it's link to Vpn and Netflix's strategy.
Even though you may not use Vpn (I didn't), Netflix's querying of Ipv6 triggers some issues.
This may be annoying since Netflix seems to be the only one now that has this problem with Ipv6 adapter settings & toggling it on/off only for Netflix seems a tad silly if you need Ipv6 for other sites/networking.
Hope this suggestion might help you.
Mike
US - Cst, No Vpn, Win 10/11 64 bit/pro
Mike_M

Thank you Mike for your help.
Unfortunately, I don't know what is Ipv4 & Ipv6.
I just watch Netflix on my tv, and download it via StreamFab. I never connect or disconnect something like Ipv4 or Ipv6.

october262

Hello
I've been using streamfab for months to download Netflix series, and for the past few weeks I've had bad feedback from the app: it no longer downloads.
I used all the tricks: uninstall-reinstall, delete cache, restart computer, etc... nothing works since v6.1.1.8
I submitted a ticket, but no one can help me yet.

Series search is not possible. The app does not find my series list and shows that it is empty.
And when it finds something, it ends up bringing me back to home with an error code.

Sometimes, it also says to me that I have to disconnect my VPN, but I don't have VPN.

(from France, Mojave 10.14.3)

Can somenone help me ?
Thanks
Chany

that error code UI3012 is a Network error code, try checking your internet connection - https://help.netflix.com/en/node/100406

Mike_M

Thank you Mike for your help.
Unfortunately, I don't know what is Ipv4 & Ipv6.
I just watch Netflix on my tv, and download it via StreamFab. I never connect or disconnect something like Ipv4 or Ipv6.
Chany

Hi Chany,

The Ipv4 & Ipv6 is configured in your adapter settings for you Mac - you probably never even see it, but it's the protocols used.

Perhaps someone with a MAC can give you instructions?

Or you can Google "Mac adapter settings ipv4 ipv6", under images I see that there are settings you might look at for this.

But, I'm *not* a Mac user & others might help you test to see if that might help.

I can't even post screen shots for you due to errors when I try to upload re: upload limits - Wilson Wang said he was going to get someone to look at on this forum.

Mike

Chany

that error code UI3012 is a Network error code, try checking your internet connection - https://help.netflix.com/en/node/100406
october262

I think I'm ok with my connexion, no ?

computer => Netflix = ok, no problem
computer => streamfab => Netflix = problem (doesn't work)

Thank you @Mike_M but I don't know anyone with Mac who could help me. And I don't want to make a mistake and having issues in future :*)

Chameleon

Turn Your VPN Off

Chany

Turn Your VPN Off

Chameleon

I don't have VPN.

october262

I think I'm ok with my connexion, no ?

computer => Netflix = ok, no problem
computer => streamfab => Netflix = problem (doesn't work)

Thank you @Mike_M but I don't know anyone with Mac who could help me. And I don't want to make a mistake and having issues in future :*)
Chany

are you connecting via WIFI or Ethernet cable ??

Chany

@october262 : via WIFI

When it seems to work, I have that :

Cats4U

I think I'm ok with my connexion, no ?
Chany

Not necessarily. That just means that you have a decent connection between you and the speed server. There still may be a problem between you and Netflix's CDN.
If you were using Windows I'd tell you to get a Firefox/Chrome extensions called The Stream Detector to get the true address of your Netflix CDN. Then I'd run a tracert to that address to see if there are any slowdowns or whatever between you and the CDN. Unfortunately I don't think The Stream Detector will work on a Mac and I don't know of a comparable Mac program to do the same thing. I have almost no Mac knowledge and so even if you found the true address of the CDN I wouldn't know how to tell you to do a tracert on a Mac.

Chany

Not necessarily. That just means that you have a decent connection between you and the speed server. There still may be a problem between you and Netflix's CDN.
If you were using Windows I'd tell you to get a Firefox/Chrome extensions called The Stream Detector to get the true address of your Netflix CDN. Then I'd run a tracert to that address to see if there are any slowdowns or whatever between you and the CDN. Unfortunately I don't think The Stream Detector will work on a Mac and I don't know of a comparable Mac program to do the same thing. I have almost no Mac knowledge and so even if you found the true address of the CDN I wouldn't know how to tell you to do a tracert on a Mac.

Cats4U

I'll find out about that. Thank you

--------

Otherwise, I delete the log files, cookies files and hidden files (cache)
(documents/DVDFab/StreamFab/etc)
And I succeed download 6 episodes.... sometimes it works, sometimes not.
Look forward to the next rrelease.
Thanks all for helping me.