It may be that, as a person from G...., I stand for honesty and openness. In any case, my experience in the IT is: don't bury your head in the sand and wait until the customer notices the error, proactively informing as early as possible and showing solutions is the way forward.
StPeterOrding2015
:D I agree whole heartedly about informing as early as possible and four days without a word was troubling. Showing possible solutions is also part of the open information concept... as long as you have some idea of what that solution may be. In this case, the development team was probably blind to any solutions until the DRM package was deployed and they could get a good look at it. Yes, It would have been nice if the team had jumped right in and assured customers that they were aware of the problem and are working on a solution as fast as possible; even if there is no definitive estimated time to repair (ETR). Well, there is no turning back the clock and the Staff has distributed that message (even if it WAS late). I, myself, can either stay upset, or get over it. The later seems more beneficial to my health. The circumstances leading to my strife were beyond my control. We have been assured by the Staff that the Development Team is working on a solution as fast as they are able, and will deploy the fix as soon as they have a working solution. Right now, I'm kind of stuck.. The only thing I can do now, is try to have some faith in the Fab Team, and wait for a solution to be found and deployed.
@StPeterOrding2015 : On a side note: You have been with this project as long or longer than I have. I'm pretty sure you remember the abomination they were actually charging people for when this software first deployed. Although the road has been long and there have been missteps along the way; the difference between what this software was then and what it is now is vast and somewhat impressive. I had a VERY long list of grievances with this software when it deployed, and if you remember, thought that it should have never left Beta. So far, given time, the Development Team have addressed almost every issue. I would like to think that this major "snag" is not beyond this teams capabilities as their track record has shown; and that a solution will be forthcoming if we just have patience. I am absolutely certain that you are already aware of all of this, and have the patience it takes. ...If you were not already aware of this or lacked the patience needed, I'm betting that you would not still be around to read this diatribe. ;)
