I reported a problem with BritBox (through Prime) and Prime downloads not playing on Sony Blu Ray players with Blu Rays created with StreamFab back in January. I created a ticket and have been conversing with Rain. I still have not seen a fix and have requested a refund. Has anyone else had this problem?

Are you able to play the videos that StreamFab downloads on a regular video player such VLC, MPC-HC, PotPlayer, etc.?

Cats4U: Yes i can play Amazon Prime StreamFab downloads on VLC, but i purchased it so that I could burn the downloads to Blu Ray that I could burn them to blank Blu Rays that I could play on my blu ray player, as StreamFab advertises on their website. I use Sony blu ray players, which I would consider to be the standard.

Yes, I understand what you are trying to do. I'm just trying to figure out the source of your problem. Are you able to take a video file from any other source than StreamFab and using Bluray Creator create a working Blu-ray? On the surface, without knowing all the facts and details as well as any logs or error messages you might have given Rain, I'm leaning more towards your problem lying with Blu-ray Creator rather than StreamFab. I see from the Blu-ray Creator forum that Mona has sent your issue to the developer. Hopefully she'll get back to you with a solution.One last question - Have you tried to use a different brand of BD-R? It's been years since I've worked with optical storage but it was always a challenge to find the right disk brand to work with your drive. Once you found it, you never strayed from it.

..paulblainsee the video on this page - https://www.dvdfab.cn/blu-ray-creator.htm?trackid=headmenu2

Cats4U & october262: Appreciate your responses. Yes I have used Blu Ray Creator for years to create Blu Rays using videos from sources other than StreamFab with excellent results. I use Verbatim 25 GB BD-Rs, which have never given me any problems using Blu Ray Creator. I feel that the problem lies with a combination of the format of the Amazon Prime downloads and how Blu Ray Creator deals with that format to create Blu Ray ISOs.Mona and Rain have both said that they have passed my issue to the developers. I have given Rain lots of information about my problem but he will not tell me if they have been able to recreate my problem or if they have any solutions. I get told to be patient, wait for the developers to get back to him or to try the newest release, which never have solved any of my problems I first reported the problems 3 1/2 months ago and still have no hint of a solution. I feel I am being delayed in the hope that I will give up. Maybe lighting a fire on the Forums will prompt some action. (Or get my posts removed.) Just trying to see if any one else has had the same problems. Surely someone else has.

Cats4U & october262: Appreciate your responses. Yes I have used Blu Ray Creator for years to create Blu Rays using videos from sources other than StreamFab with excellent results. I use Verbatim 25 GB BD-Rs, which have never given me any problems using Blu Ray Creator. I feel that the problem lies with a combination of the format of the Amazon Prime downloads and how Blu Ray Creator deals with that format to create Blu Ray ISOs.Mona and Rain have both said that they have passed my issue to the developers. I have given Rain lots of information about my problem but he will not tell me if they have been able to recreate my problem or if they have any solutions. I get told to be patient, wait for the developers to get back to him or to try the newest release, which never have solved any of my problems I first reported the problems 3 1/2 months ago and still have no hint of a solution. I feel I am being delayed in the hope that I will give up. Maybe lighting a fire on the Forums will prompt some action. (Or get my posts removed.) Just trying to see if any one else has had the same problems. Surely someone else has.paulblainwhat issues are you having ?? do the discs not play ?? are you burning your discs at 4x speed and using imgburn ?

The Blu Rays will just not start playing. It seems to try to load the menu but will just sit there with a black screen for 10 minutes or more, but never starts. If there is no menu (like a concert video) the player quickly reverts to the home screen. I am burning my discs at 4X speed using ImgBurn. The discs will play on a friend's Sony UBP-X800, although menu reading time is very slow; I don't think I should have to buy a very expensive UHD player to play these downloads.

Sounds like you have an issue with blue ray creator. It isn't a streamfab issue.

Sounds like you are trying to drag and drop the MP4 or MKV files to a disc and play them from your player. That is considered "user created media" and is likely not supported by your player, or you need to convert it first.The other way is you need to actually master a blu-ray from the files.Or, get a media player that supports the files. Not necessarily saying get an Nvidia Shield or such, there are other players that might do the job.

Still no fix for downloads from Amazon Prime not able to play on Sony Blu Ray player

KidJoe

These players are just players, are they not?
Cats4U

Yes, but they are OLD players. So they might not support playing BD9 (bluray layout on DVD media), and may have issues with BD-25.

What is doing the actual burning?
Cats4U

DVDFab Blu-ray Creator. appears to be doing the authoring and burning. As part of the authoring, Blu-ray Creator is converting the files into the proper formats (i.e. re-encoding them to new codecs that are compatible with blu-ray standard).

All the talk has been about the perceived quality of Sony players, what about the burners? A quick check on Ebay shows that both players are going for under $30US each, used. Are the burners in the same category?
Cats4U

The players are that cheap on eBay because they are so old.

I thought I saw the brand of the burner posted in the thread, I can't find it as I look back.

What is really rubbing me the wrong way is that paulblain is refusing to even consider trying a different brand of disk. I have no experience with Bluray disks because I gave up on optical drives years ago, but when I used to burn DVDs and CDs I distinctly remember having bought a cake box of 100 disks where the first 50 were all perfect and the second 50 were all unusable crap.
Cats4U

Verbatim 25 GB BD-Rs were mentioned. I remember Verbatim Made In Tawiwan were the best many years ago, when I was actively copying my discs. BUT when they started making the switch to LTH, I lost track of what was quality media as that is when I stopped burning, and was streaming more with Kodi and Plex.

I still think it comes down to the capabilities of the two OLD bluray players, more so than the disc media, burning drive, burning quality or software. Especially if the same discs play on the friend's UBPX800 (4k bluray) player which is newer.

fussybob

fussybob: I do use menus - how am I going to navigate on a disc containing a tv series with 30+ episodes. I have used Verbatim discs exclusively and have not had any problems. I use Asus and Pioneer BD drives. The resultant discs do not work on my Sony players.
paulblain

You are now mentioning 30+ episodes on a single disc.

Do your recorded Blu-ray discs of a single movie work ok?

All I do is......

1. Download a movie with Streamfab in MP4 format.

2. Select that MP4 movie in Blu-ray Converter, click on the ISO ICON on the bottom and direct it to the folder I want to save the ISO file in. Hit start

3. Launch ImgBurn, select Write ISO file to disc, select the ISO file, hit Go.

4. BINGO! Perfectly burned Blu-ray disc.

So what is that about 5 clicks and a perfect burn. I don't even think about what I'm doing it is soooo simple.

I had two separate Verbatim discs orders that had many bad discs. I did some extensive disc analysis and they were bad.

I use the following Ridata discs, cheaper than Verbatim, zero bad burns, burn at 6X with ease.

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

You could have just some hardware issue, software settings, etc. I have 2 cloned custom built, by me, desktop PCs running Windows 10, so in my case the PCs being cloned have no different variables.

I just checked my Sony player model, vintage BDP-S5100, plays my burned discs.

My other main players are all Panasonic.

So for me the compete DVDfab suite of apps works just fine.............

Good luck in your quest!

paulblain

Cats4U: Thank you for your interest, but I have extensive experience using BD-R discs. Any reviews of blank Blu Ray BD-R that I have seen always rate Verbatim BD-R (HTL, not LTH) discs as the best and most reliable so I have no qualms about using them. Blu Ray discs that I burn using videos from sources other than StreamFab always work whether I use Blu Ray Creator or DVDFab12 and burned to Verbatim BD-Rs always play properly on my Sony Blu Ray Players.

paulblain

KidJoe: Thank you for your interest. You said: IF you have in writing that FAB said they would refund you after 30 days, please contact them with a screen shot of that, or link to that conversation as it will help you in your refund efforts. If its part of a ticket opened via the Member Center, give them the ticket number.

The person I am dealing with has been supplied with full verbatim copies of my initial post requesting the refund and his reply. He just refuses to give me a refund saying the refund period has passed. (You can view the other thread I have started yesterday in the forums regarding my refund issue.)

I do not not use LTH discs at all. Verbatim BD-R HTL are always rated the most reliable. I have also tried to play StreamFab/Blu Ray Creator on a Sony BDP-S3700 with the same issues. The 3700 is the current mid-level Blu Ray (not UHD) player.

I do the same 5 clicks you do but cannot play my discs on a wide variety of Sony players.

paulblain

KidJoe: I have tried to burn a single video (a concert) with no menu but with same failed result.

corey75

KidJoe: I have tried to burn a single video (a concert) with no menu but with same failed result.
paulblain

I sent you a PM. If you'd like me to help you resolve this, you can send me a copy of a problematic video and I'll check it on my end. I can run extensive tests if you'd like some helpful results to find out what's happening from my perspective.

paulblain

Problem solved. StreamFab has agreed to refund my money for the StreamFab purchase.

Cats4U

Problem solved. StreamFab has agreed to refund my money for the StreamFab purchase.

No, you just got your money back for your StreamFab purchase. That doesn't mean that the problem is solved. There is nothing that you can write to convince me that StreamFab is producing non-standard video files that in anyway interfere with the ability to be converted into a BluRay disk. The problem still exists. It has something to do with either your burner drive, your players, your disks, Blu-Ray Creator, or how Blu-Ray Creator has been set up or configured. StreamFab is not the cause of your problem.

I've never have been fond of Fengtao's sales and marketing practices but in this case they caved unnecessarily. If they put in writing "if we cannot resolve it or that you still insist on a refund, we will proceed it for you, don't worry" they made a huge mistake. It is not their responsibility to find the reason why you can not burn a working BluRay when using StreamFab sourced videos, it is your requirement as the one with the problem to prove that the videos produced by StreamFab are non-standard and are the sole reason you have the problem. You have not done that.

jimc115

No, you just got your money back for your StreamFab purchase. That doesn't mean that the problem is solved. There is nothing that you can write to convince me that StreamFab is producing non-standard video files that in anyway interfere with the ability to be converted into a BluRay disk. The problem still exists. It has something to do with either your burner drive, your players, your disks, Blu-Ray Creator, or how Blu-Ray Creator has been set up or configured. StreamFab is not the cause of your problem.

I've never have been fond of Fengtao's sales and marketing practices but in this case they caved unnecessarily. If they put in writing "if we cannot resolve it or that you still insist on a refund, we will proceed it for you, don't worry" they made a huge mistake. It is not their responsibility to find the reason why you can not burn a working BluRay when using StreamFab sourced videos, it is your requirement as the one with the problem to prove that the videos produced by StreamFab are non-standard and are the sole reason you have the problem. You have not done that.
Cats4U

I agree....and after years of Sony Players...I'd never buy another again. One model will work and the next won't. Sony has always been obsessed with DRM and making it as difficult as possible for you to play your own media. They love to play games with Codec's also...supported...not supported.

My last Sony purchase was when they updated my non-Cinavia player to a Cinavia Player. I returned it and they lost a customer.

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