KidJoe: StreamFab advertises, in their StreamFab promos, "This Amazon downloader can automatically import the downloaded videos to DVDFab Blu-ray Creator where you can convert them to standard Blu-ray format, so that you can enjoy on your home Blu-ray player and on your home theatre, together with your family."
I purchased StreamFab on that basis. If DVDFab/StreanFab's software cannot do that for the world's most popular Blu Ray players then they are guilty of false advertising. After requesting a refund within their 30 day prescribed period, they promised "if we cannot resolve it or that you still insist on a refund, we will proceed it for you, don't worry." After 4 months of back and forth they have not solved the issue and now refuse to give me my refund saying the refund period has passed. I don't want to play the downloads on VLC or from USB sticks or converting from mp4 to whatever, as various people have, in good faith, suggested. Thanks to all for their suggestions. I just want to be able to do what StreamFab advertises or to get my money back.
paulblain
IF you have in writing that FAB said they would refund you after 30 days, please contact them with a screen shot of that, or link to that conversation as it will help you in your refund efforts. If its part of a ticket opened via the Member Center, give them the ticket number.
I don't work for FAB. I hope they resolve this to your satisfaction one way or another. I don't know when you purchased DVDFab Creator vs StreamFab, if you are looking for refund for both, etc. And I don't know how this will work out for you as you work with them.
But when you say Popular bluray players? In this thread you said you have the Sony BDP-S5500 and BDP-S470. They may have been popular but they are from 2015 and 2010. I have burned discs that wouldn't play in my LG BD390 (from 2009) and LG BD570 (from 2010) players, including COPIES of store bought discs, and they can't play burned BD-9 and BD-5 discs. I stopped using them in 2017 and got two Sony UBPX800 (which is 4K and has many more features and supports more formats) and they play those discs (that wouldn't play on the LG's) just fine.
I get that you want this to work as easily as advertised, BUT you are using TWO pieces of software to do this and two bluray players that are 7 and 12 years old so they may not support the newest standards. That is 3 potential points of failure (more if you consider burn quality of the discs). I'm trying to offer you steps to confirm WHERE THE PROBLEM IS so you are seeking support in the right direction.
Not all blu-ray players support he same features and functions, especially older ones. For example, BD5 and BD-9 are part of BD-ROM Basic but they don't play on all Blu-Ray players (as I said my LG's wouldn't play them).
*IF* they don't resolve this for you, I'm willing to try and help you at least figure out where the problem is. For example, IF its determined to be a Blu-ray Creator problem, then posting about the bug (with logs of the disc you burned) in that section MIGHT be a way to go. Also if the issue is Blu-Ray Creator, maybe using another authoring tool could help you get around this.
I just noticed something you typed in the 2nd post of this thread...
... The discs will play on a friend's Sony UBP-X800, although menu reading time is very slow; I don't think I should have to buy a very expensive UHD player to play these downloads....
paulblain
*IF* ALL of the discs that do not play in your two Sony players do play in your friend's Sony UBP-x800 player, that would point to an issue with your Sony players not being compatible. This is another reason to try using those discs with VLC in your PC to see if they play there too. That will help narrow down if its an issue with the Sony Players you have or the way the discs were authored. (if they play in your friend's UBP-X800, and VLC on your PC, then your older players just might not be compatible).
I would offer to download the same shows, movies, etc. and burn discs and try on my Blu-ray player but I only have the UBPX800 which you said seems to work. Plus I don't have any blank discs. I haven't purchased any blanks since starting to use Plex several years ago. None of the discs I burned back then were authored with DVDFAb Blu-ray Creator.
Good luck. If you want help trying to narrow down the issue, I'm here.
