Hello Team.I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list. ThanksLiefy

Hello Team.I am a very long-time member but first-time poster. Been with DVDFAB since the beginning. I recently jumped into StreamFab and have been greatly enjoying it except for on little problem, I can't download from Netflix. I've uninstalled and reinstalled, I've cleared the cache and yet I get the same old pardon the interruption error D7121-1331.Streamfab version 6.1.4.8 and beyond that I'm on a brand-new 13th Gen Core I9 with 64GB of Ram running Windows 11 Home Version 23H2. I opened a ticket today and I am aware there are other threads but they go back a ways and their tips didn't help me so here I am. Any help would be appreciated as there is a lot of Netflix on my list.ThanksLiefyLiefy001do other movies download ok or is it just 1 title ??do the videos play in your normal browser ?from what i could find D7121-1331 - This title is not available to watch instantly. ' This error message means a setting on your browser stopped Netflix from playing.

Hi and thanks for the response, I've tried dozens of different titles, some old, some new just to make sure there wasn't an issue with some new DRM with the more recent titles. From the little I've found out it has something to do with the browser that's built into Streamfab not being on the approved browser list for Netflix. I have been able to play the same titles on Chrome, Edge and Firefox without issue. Nobody else seems too be having this problem so I'm also wondering if it's not related to Windows 11 since I'm on a new computer and it's not so common yet. I appreciate your help and any further assistance you can offer.

Please wait for the upcoming version and then try again, thanks.

I'm having the same problem as Liefy001. I am running the latest version of StreamFab, released today (6.1.4.9).When I try and add a NETFLIX show to my download queue, the file is briefly analysed by StreamFab before a NETFLIX error screen appears in the background stating:Pardon the interruption.This title is not available to watch instantly. Please try another title. - 1044Error Code D7121-1331Things that may be relevant:I'm using the UK NETFLIX siteI'm using the ad-supported plan. This has previously worked fine until about a week ago. Now every show I try and add to the queue produces the same error, even shows that downloaded successfully a few weeks ago.I've attached my StreamFab log file. Looking at the log, it appears there's a problem dealing with the ads on the ad-support plan:licensedManifest/playapi-ADS_STREAM_LEVEL_REQUEST_DISALLOWED: Stream level request for serving ads is no longer supportedAny help much appreciated. Thanks.

Hey JPM102,Thanks for reaching out, I don't have the ad supported netflix but it sounds like we're both encountering the exact same error. I'm new to Streamfab Netflix has never worked for me. Can you tell me what version of Windows you're running? Thanks

Hi Mona,I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed. Thank you,Liefy

Hi Mona,I did just update to 6.1.4.9 tonight and the problem has not been resolved. Please advise when I might expect to see this fixed.Thank you,LiefyLiefy001did you reboot your computer after applying the update ??

Hello October262,I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.Thanks,Leify

Hello October262,I hadn't originally but I have not rebooted the computer and no luck, problem still not resolved. I'm open to any further assistance you may be able to provide.Thanks,LeifyLiefy001try logging out of Netflix, clear your cache - cookies & site data,restart streamfab and log back in to Netflix and see if you still have issues downloading movies.

Hi,I'm runnng Windows 11 on two different machines, one desktop and one laptop. Both have StreamFab installed. I did a full uninstall of StreamFab on the desktop, including manually removing StreamFab directories to ensure the cache was cleared followed by a clean re-install, then re-logging back into NETFLIX. The NETFLIX issue remains.

Pardon the Interruption

Wilson.Wang

Hey october262,

I just did, and unfortunately no luck.
Liefy001

Hi,

For your problem, I suggest that let the dev check your computer via the Teamview remote.

Wilson

Liefy001

Hey Wilson,

I'm game to do that, how would I go about setting it up?

Thanks,

Liefy

Mona

Hey Wilson,

I'm game to do that, how would I go about setting it up?

Thanks,

Liefy
Liefy001

Please check forum PM for detail, thanks.

Mona

Hey Wilson,

I'm game to do that, how would I go about setting it up?

Thanks,

Liefy
Liefy001

Please give this version a try and feedback, thank you.
https://dl.dvdfab.cn/download/streamfab_x64_6145beta_2023_12_01_16_09_11_dev_vs2019_metaempty_1531f90c.exe

Liefy001

Hey Wilson,

Just installed and still receiving the same error.

For anyone else following this thread I want to take a moment and bring you up to speed. As of 12/01/2023. I've had DVDFAB support remote access my computer. After showing them the problem and having them look at the logs I was asked to install a beta version of StreamFab; unfortunately, that did not resolve the issue. After a couple of hours of trouble shooting and beta version installs etc. support downloaded my logs and told me that I would need to wait for an updated version.

So, to be clear this is a problem with the StreamFab software, not an installation or network issue etc. If you have reached this point and are also still receiving this error, I would advise you to add your information to this thread, post your logs and possibly go the route of reaching out to support through chat. That will give our friends in development more information to go on and hopefully help them get this fixed quickly.

A huge thank you to everyone for their help particularly Wilson, Mona and all the long-time members that reached out; I truly appreciate this great community,

Liefy

Cats4U

Liefy001,
I'm stumped. Since I do not have access to read logs, I'll just bow out and hope the developer will find something for you soon. I will continue to search the Internet for possible clues though.â

Liefy001,
I only recently received access to read the logs. I'm astounded that no one has asked you this... Are your parental controls showing that you are too underage to watch whatever movie you are trying to watch?
Your log is clear as day that that is why you are getting the error - - - 2023:11:20-19:19:24 0x00000ed8 [Critical]: "[DownloadNetflix]" ParseManifest manifest error : {"id":1700533163,"version":2,"serverTime":1700533162528,"error":{"code":"INSUFFICICENT_MATURITY","reportingCode":"GENERIC_PLAYAPI_ERROR","displayCode":"E100002","detail":"licensedManifest/playapi-405: Viewable maturity level too high. (E3-BQFRAAELEMQ4gfqmkDy2r1NwcRrL062BEVtdbvTqns5yZXc6IDOQ5RHcgS4UT3ZZ0BkFqWtNbnGePIZ38MtCHSkCnqj6g_T0X12dDkkqQe8aI5t-64Mv815X1QiKb3Im9JyeobtJlWGB_FKpvuRGHyej7dN5cBk6ci7hX6qJfZfU4cAInPxLQXwzTNjsbZGB93od8Qq7vNoyYE7WtoW6GKkC7Y7n4Joexj-EYuMcLW7qGYh90oCJ0iduMG9-brbODHOKmsojqc4qYza4XO_elm4ejVC8-_dMNHi7ktOggTeMJXlAAqu94HrJZlyCzSfOQg8NDCXjjmMP8waZjTQBbOufS9mEFhhWvtZ1xZ9Iikst1vy9-qO7taM4TeRYwXq20RoSe38LJeJyPg==) [viewableId=80234448]","playbackContextId":"E3-BQFRAAELEMQ4gfqmkDy2r1NwcRrL062BEVtdbvTqns5yZXc6IDOQ5RHcgS4UT3ZZ0BkFqWtNbnGePIZ38MtCHSkCnqj6g_T0X12dDkkqQe8aI5t-64Mv815X1QiKb3Im9JyeobtJlWGB_FKpvuRGHyej7dN5cBk6ci7hX6qJfZfU4cAInPxLQXwzTNjsbZGB93od8Qq7vNoyYE7WtoW6GKkC7Y7n4Joexj-EYuMcLW7qGYh90oCJ0iduMG9-brbODHOKmsojqc4qYza4XO_elm4ejVC8-_dMNHi7ktOggTeMJXlAAqu94HrJZlyCzSfOQg8NDCXjjmMP8waZjTQBbOufS9mEFhhWvtZ1xZ9Iikst1vy9-qO7taM4TeRYwXq20RoSe38LJeJyPg==","display":"This title cannot be played because it exceeds the maximum maturity rating set in your parental controls. For more information on parental controls, visit help.netflix.com/support/264","alertTag":"","errorActionId":3,"errorExternalCode":5033,"errorNccpCode":5033,"errorReasonCode":111,"errorSubCode":-1,"quarantineViewable":true,"errorDisplayMessage":"This title cannot be played because it exceeds the maximum maturity rating set in your parental controls. For more information on parental controls, visit help.netflix.com/support/264","nccpError":{},"bladeRunnerMessage":"licensedManifest/playapi-405: Viewable maturity level too high. (E3-BQFRAAELEMQ4gfqmkDy2r1NwcRrL062BEVtdbvTqns5yZXc6IDOQ5RHcgS4UT3ZZ0BkFqWtNbnGePIZ38MtCHSkCnqj6g_T0X12dDkkqQe8aI5t-64Mv815X1QiKb3Im9JyeobtJlWGB_FKpvuRGHyej7dN5cBk6ci7hX6qJfZfU4cAInPxLQXwzTNjsbZGB93od8Qq7vNoyYE7WtoW6GKkC7Y7n4Joexj-EYuMcLW7qGYh90oCJ0iduMG9-brbODHOKmsojqc4qYza4XO_elm4ejVC8-_dMNHi7ktOggTeMJXlAAqu94HrJZlyCzSfOQg8NDCXjjmMP8waZjTQBbOufS9mEFhhWvtZ1xZ9Iikst1vy9-qO7taM4TeRYwXq20RoSe38LJeJyPg==) [viewableId=80234448]","bladeRunnerCode":"405","pboc":true},"from":"playapi"}

Liefy001

Hi Cats4U,

That sounded really promising but I went in and checked and its set to all maturity ratings. I appreciate you continuing to work on this though. I know at some point we'll figure it out.

Thanks,

Liefy

jpp72

Hi Cats4U,

That sounded really promising but I went in and checked and its set to all maturity ratings. I appreciate you continuing to work on this though. I know at some point we'll figure it out.

Thanks,

Liefy
Liefy001

Well the log still has those errors so i wonder if it is trying a different profile somehow. Do you have many profiles?

More trouble shooting steps would be to lower the Maturity Level to TV-MA instead of NC-17 and try again. You can put it back to NC-17 after. Sometime just toggling something on and off will work

If that doesn't work, try creating a new profile and download from that one.

Lastly, is this a transferred profile? Or an Extra Member profile?

Cats4U

Well the log still has those errors so i wonder if it is trying a different profile somehow. Do you have many profiles?

More trouble shooting steps would be to lower the Maturity Level to TV-MA instead of NC-17 and try again. You can put it back to NC-17 after. Sometime just toggling something on and off will work

If that doesn't work, try creating a new profile and download from that one.

Lastly, is this a transferred profile? Or an Extra Member profile?
jpp72

Damn, Jack! Sometimes we think alike so much it gets scary. I was thinking probably 90% of what you wrote when I was reading his message. I didn't think about the transferred or Extra Member profile and so you've got me on that. :)

october262

Hi Cats4U,

That sounded really promising but I went in and checked and its set to all maturity ratings. I appreciate you continuing to work on this though. I know at some point we'll figure it out.

Thanks,

Liefy
Liefy001

how many devices do you have connected to your netflix account ??
try removing all other devices connected to your Netflix account and just have one (1) device (your computer)
connected, retry Netflix again.

Cats4U

Liefy001,
I am not actually subscribed to Netflix at this moment so I can't get in there and see how the Parental Control is laid out. Going by your screenshot I can't tell if you are in the Game Maturity Settings or the Movie/TV Maturity Settings section. Based on the Netflix Help that was listed in the StreamFab.log at https://help.netflix.com/en/node/264 it seems to be two separate settings. Along with what Jack wrote about profiles, I'd double check that you are in the Movie/TV settings. What caught my eye in your screenshot is that it asks you to create a Game Handle. I wouldn't think that would be in the Movie/TV settings but then again I can't get in there to check right now being unsubscribed and all.

Liefy001

October262 and Cats4U,

ITS FIXED!!! I had a child's profile on my account, I went in and set that to all maturity levels and then I disconnected everything else I had connected to Netflix and just like that is started working. It is truly amazing how one little thing can cause so much trouble. I don't know which did it, the maturity level or the single device but either way I'm super happy to be up and running.

THANK YOU TO EVERYONE that worked on this problem. Sometimes it takes a village, and all your help has been outstanding.

Happy Holidays,

Liefy

Cats4U

I'm so happy for you. Speaking for myself, jpp72, October262 and a few others, that's the reason we try to help out our fellow StreamFab users. It is a real good feeling for us when we are able to work out a problem without having to bother the developer, who should be concentrating on coding issues that are out of our reach.

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