Amazon Prime - forced subtitles are being stripped out

Cats4U

@artsunlimited,

Is there any reason why you are using StreamFab version 6.1.4.7 rather than the latest? I finally got around to looking at your StreamFab.log which is actually far from being complete for your download session.

Cats4U

the only way I can watch it is on VLC after having to select subtitles, or on Amazon for the next week until my free trial subscription trial runs out. Grrr.
â

Just in case you want to try to get it elsewhere, according Justwatch.com, there are two other sites that have the movie and have free trials. One is https://metrograph.com/at-home-movie/?at_home_movie_id=63e28f7b7342f671210691fd and is listed as a supported StreamFab MPD site. The other is https://www.ovid.tv/videos/swept-away but is not listed as a supported site (but you never know).

artsunlimited

StreamFab.log

@artsunlimited,

Is there any reason why you are using StreamFab version 6.1.4.7 rather than the latest? I finally got around to looking at your StreamFab.log which is actually far from being complete for your download session.
Cats4U

Mostly because I don't update unless I have to because I've encountered too many glitches with updates and then had problems going back to a workable version, but I updated to the latest - 6.1.5.2 - on my backup laptop as soon as I realized there was an issue. Unfortunately, that didn't fix it - sorry about not including that.

Everything I'm trying (downloading MKV instead etc) I'm doing on the latest version. I honestly wouldn't know a complete log from my - uh, strike that - so I bow to your expertise there; I wonder why v.6.1.4.7 log isn't complete, though. Are attached logs from my other laptop, latest version, any better?

StreamFab.log Amazon_PlayBack.zip Amazon_MetaDocument.zip Amazon_MPD.zip

artsunlimited

Just in case you want to try to get it elsewhere, according Justwatch.com, there are two other sites that have the movie and have free trials. One is https://metrograph.com/at-home-movie/?at_home_movie_id=63e28f7b7342f671210691fd and is listed as a supported StreamFab MPD site. The other is https://www.ovid.tv/videos/swept-away but is not listed as a supported site (but you never know).
Cats4U

Thanks for the research! I haven't used DRM MPD, is the video and audio just as good?
Honestly, it took me forever to figure out it wasn't included in the SF liftetime supposedly all-inclusive version I bought two years ago, so my attitude has pretty much been - make me buy it. Then we'll go ice skating in Hell.

I'm open to persuasion, however. ;)

october262

Thanks! @KidJoe is amazeballs on this topic - "Trusted Member," indeed! I'm learning a lot here.

As I finally broke down and paid for a perpetual license to upgrade my Wondershare Uniconverter yesterday, their latest software will let me burn subtitles into the film (it does recognize there are 2 subtitle tracks there, but only the English [CC] one shows, and I can even change the font, color and size on that - whee) so at least I'll have a converted, watchable version if SF proves resistant to letting me download one with forced subtitles. So far neither MP4 nor MKV downloads have been successful in reproducing the forced-subtitle version that I can stream on Amazon.
artsunlimited

really you can burn subtitles into the film with ffmpeg. you just need to change the subtitle file from
srt to ass using ffmpeg -i input.srt output.ass and then to burn the subtitles to the video use ffmpeg -i video.mp4 -vf ass=subtitle.ass out.mp4

october262

Thanks for the research! I haven't used DRM MPD, is the video and audio just as good?
Honestly, it took me forever to figure out it wasn't included in the SF liftetime supposedly all-inclusive version I bought two years ago, so my attitude has pretty much been - make me buy it. Then we'll go ice skating in Hell.

I'm open to persuasion, however. ;)
artsunlimited

also the movie is available on youtube - https://www.youtube.com/watch?v=F1uwwC8ID0E

Cats4U

Are attached logs from my other laptop, latest version, any better?

I only skimmed through the StreamFab.log because you have many sessions in it. For the most part all the sessions look to be complete. You start off using SF version 6.1.1.3 back in July and end with version 6.1.5.2 from today. In between there are some 6.1.4.7 sessions.
In general, if you are going to be reporting a problem, it is probably best to delete the existing StreamFab.log before you start a session. It makes it easier for the developer to track down the problem without having to hunt for it. But on the other hand, it is hard enough trying to get someone to attach a StreamFab.log without asking them whenever they report a problem, so I guess we should be grateful for whatever we can get.

artsunlimited

In general, if you are going to be reporting a problem, it is probably best to delete the existing StreamFab.log before you start a session. It makes it easier for the developer to track down the problem without having to hunt for it. But on the other hand, it is hard enough trying to get someone to attach a StreamFab.log without asking them whenever they report a problem, so I guess we should be grateful for whatever we can get.
Cats4U

That makes perfect sense; it certainly is a good habit to get into.

Wilson.Wang

Hi,

For the audio language problem, it's not the bug of StreamFab, it marked as English by Amazon.

For the subtitle, you can set the forced subtitle as default play back subtitle when downloading the video.

And for the forced subtitle flag, I will ask the dev to check it. But the forced flag can be supported only when download as MKV with MKVToolNix.

MP4 and FFMPEG don't support it.

If you want to correct the audio language and add the forced display flag for the subtitle, you can use MKVToolNix to correct it.

MKVToolNix Download Link: https://mkvtoolnix.download/windows/releases/81.0/mkvtoolnix-64-bit-81.0-setup.exe

Hope this can help you.

Wilson

« Previous Page