As it stands now it would probably be to your advantage to post to this forum rather than use the support ticket route. That is if you are willing to provide the information needed to analyze your problem. That can be found in the sticky above at https://forum.dvdfab.cn/forum/softwa...ion#post433509 .
StreamFab has recently revamped their support team with fellow user volunteers. They added a brilliant analyst, @jpp72 (aka Jack), as a Moderator. They have given me (and, I believe, one of two other longtime users) the ability to read log files. In the short time that the new system has been in effect we have solved quite a few problems without having to burden the Developer with them so that he can work on improving the UI and adding new modules to StreamFab. Those that could not be solved by us have been passed directly to the Developer by Jack telling them the exact problem that needs to be recoded. I suggest you give us a try.
Cats4U
Well:
1st) when someone has paid almost 1200$ for over the last decade on products of a company he expects to have a minimum kind of support and not a:
"thank you we received your logs and we passed it on the dev and we will notify you when we have more news"= .... which means I'll never get a response
2nd) if the dev actually received the report(s) and communicated I would point, exactly where the problem is, because streamfab tries to decrypt the ts files using wrong decryption keys. At the moment I download and decrypt them manually.
3rd) giving in a public forum logs, that can identify me, is something I'm not willing to do... even if those logs can be accessed by 3-4 members only.
