13.0.0.7 and 13.0.0.8 unable to rip one tv show disc with 25 titles!!!

FQs19

I've never seen this issue with DVDFab and I've been using it since version 5.
The program freezes when trying to start the ripping of twenty five 6-8 minute titles, using MKV H265 10bit with Direct Render subtitles.
At first, I tried ripping four discs, which was 100 titles. It didn't start.
Then I tried to rip just two discs. Still didn't start.
Finally I tried to rip just one disc, with the twenty five titles. Still won't start.
The disc is the first one of the Looney Tunes Platinum Collection.

What is going on with this software???
Did you guys give up?
This is unbelievable.

I've attached the logs from the one disc 25 titles session.
I started this with version 13.0.0.8 then went back to 13.0.0.7. Both versions behave the same.
I'm not a beta tester and will not be going back to other versions to see when it stopped working correctly.
I know that I can rip 1 title because I've tested ripping just the first episode (title).
I'm not a beta tester and will not try and find at what title count will the program freeze.

Please get your software in a working state.
Thank you.

FQs19

Attached are the logs from verifying that the program can rip just 1 title from the first disc in the collection.

october262

Attached are the logs from verifying that the program can rip just 1 title from the first disc in the collection.
FQs19

did you try reinstalling dvdfab 13 and rebooting your computer ??

FQs19

did you try reinstalling dvdfab 13 and rebooting your computer ??
october262

Yes. For both versions .7 and .8

october262

Yes. For both versions .7 and .8
FQs19

try going into common settings - dvd - pathplayer - disable pathplayer
restart dvdfab and retry the discs again.

FQs19

try going into common settings - dvd - pathplayer - disable pathplayer
restart dvdfab and retry the discs again.

october262

I leave Pathplayer disabled.

october262

I leave Pathplayer disabled.
FQs19

according to your log file, it is enabled - 12.19 18:48:43.2(0x8e4)L: pathplayer enabled

FQs19

according to your log file, it is enabled - 12.19 18:48:43.2(0x8e4)L: pathplayer enabled
october262

Looks like it was set to Enable when Necessary.

Not sure when that got set between all of my troubleshooting, deleting and reinstalling.

I don't have time to continue testing for the developers.
I would like them to do that, since that is what I paid for.

Thanks for pointing out something I can try if they fail to fix it.

FQs19

Disabling pathplayer did not solve the issue of not being able to rip one disc of a tv show with twenty-five 6-8 min. titles.

DVDFab 13.0.0.8 immediately froze after hitting the start button.

october262

Disabling pathplayer did not solve the issue of not being able to rip one disc of a tv show with twenty-five 6-8 min. titles.

DVDFab 13.0.0.8 immediately froze after hitting the start button.
FQs19

leave pathplayer disabled and go back into common settings - dvd - dvd protection - uncheck "enable cloud decryption service"
restart dvdfab and retry the disc again. if dvdfab freezes again after doing this, then i suggest you try dvdfab version 12.

FQs19

leave pathplayer disabled and go back into common settings - dvd - dvd protection - uncheck "enable cloud decryption service"
restart dvdfab and retry the disc again. if dvdfab freezes again after doing this, then i suggest you try dvdfab version 12.
october262

Did as you suggested and the program crashed immediately after hitting Start.

october262

Did as you suggested and the program crashed immediately after hitting Start.
FQs19

do other discs crash dvdfab 13 or is it just this one set ??

FQs19

do other discs crash dvdfab 13 or is it just this one set ??
october262

Looks like any disc, bluray or dvd, will crash the program with multiple titles needing to be ripped.
This other Looney Tunes disc has 31 titles on it and DVDFab crashed immediately after clicking Start.

How many titles does it take to crash DVDfab is now the question, but again I'm not a Beta tester and I don't have any more time to devote to this.
I know it's less then 10 titles because I just tried to rip only 10 titles and it crashed immediately.

october262

Looks like any disc, bluray or dvd, will crash the program with multiple titles needing to be ripped.
This other Looney Tunes disc has 31 titles on it and DVDFab crashed immediately after clicking Start.

How many titles does it take to crash DVDfab is now the question, but again I'm not a Beta tester and I don't have any more time to devote to this.
I know it's less then 10 titles because I just tried to rip only 10 titles and it crashed immediately.
FQs19

did you have a chance to try dvdfab 12 yet ?? it's still available for download.
here, near the bottom of the page - https://www.dvdfab.cn/download.htm?ad=forum_nav

FQs19

did you have a chance to try dvdfab 12 yet ?? it's still available for download.
here, near the bottom of the page - https://www.dvdfab.cn/download.htm?ad=forum_nav
october262

I have all the versions going back to at least 9, but I'm done trying various things.
I'm sure if I go back several versions, one will work, but updating their software shouldn't break older fixes.

FQs19

13.0.1.1 still won't rip multiple titles on one disc.

IS THIS EVER GOING TO GET FIXED???
SUPPORT YOUR PRODUCT!

Mona

13.0.1.1 still won't rip multiple titles on one disc.

IS THIS EVER GOING TO GET FIXED???
SUPPORT YOUR PRODUCT!
FQs19

Sorry for that. Your report will be checked as soon as possible.

FQs19

Sorry for that. Your report will be checked as soon as possible.
Mona

Thank you.
If you need more logs or for me to try something, please ask.

Mona

Thank you.
If you need more logs or for me to try something, please ask.
FQs19

We could not duplicate the problem. Please kindly try again， thanks.

FQs19

When I get a chance, I will check again.
Thank you for trying it on your end.