I couldn't agree more with the comments that @Cats4U shared in blue in post 32 of this thread.
I've said it before, I purchased the competitor several years ago, only because of an HBOMax DRM issue at that time taking so long for FAB to fix (6+ weeks when I finally broke down and purchased the other), while that competitor had it fixed it in a couple of weeks. I continued to use it for HBOMax/Max because for a while there, StreamFab was limited to 720p.
With this Jan 25 DRM change, the competitor had theirs fixed quickly, for all services they support (sure its a fraction of what Fab does, but they hit the main services). They didn't resort to "re-encoding" or such.
There is a Subredit (Is that the right term?) for Streamfab, I'm guessing users who don't want to come to the official forum for whatever reason. I'm seeing more and more starting to ask questions on the competitor. There is also a Subreddit for the competitor, with people saying they are looking at coming over from StreamFab.
In the competitor's forum, StreamFab isn't considered a competitor, its considered a joke because of how long DRM and other bugs take to get resolved.
Years ago the company I worked for at the time gave us a book called "Customer Satisfaction is Worthless, Customer Loyalty is Priceless." by Jeffrey Gitomer. It and other books discuss how Loyal customers will not stray and will voice their support for a product or service. Satisfied customers wont necessarily speak about it, but will give their opinion if asked, and they will explore other options, given price or quality concerns. Its hard, and costly, to bring those satisfied customers back. Dissatisfied customers will "shout it from the roof tops" and share their dissatisfaction everywhere and every time they can. Its nearly impossible to turn dissatisfied customers around.
My point is, as I read comments in this forum, on Reddit, and elsewhere, more and more users are becoming dissatisfied, or they are users who were satisfied that are now beginning to look at options. That will not be good for FAB. With physical media purchases becoming less and less convenient, at least in the USA, Streaming is an important part of Fab's continued success. If they keep this up, I fear they wont have new customers for StreamFab.
