The downloaded video file does not have cover art. A quick search of the forum revealed that this is by design and there is no option to enable cover art download, and probably never will be. Curiously, the Competition seems to find the idea of downloading cover art revolting: they download videos! Oh well. I like getting the cover art with the downloaded file, but its lack is not a deal breaker.
JeffDavis
This is SO true, and one reason why I preferred SF - it's like icons are made for namby-pamby artsy-type dilettantes, we're
real downloaders here and if all the no-frills cover art looks the same, well, then that's how we like it! *hawks and spits*
So yeah, pretty stupid is exactly right. They also don't like VPNs much, either - but there are plenty of people on the forum who do use 'em, so you can get help there.
One thing that I can recommend, is that their Forum never sleeps. If you have an issue, you get a prompt response - and my God, do they get on top of things and help you resolve it.
Just a couple days into my trial period, I was sold and wanted to purchase the Competition's software. Here's the strangest thing about it. They do not accept credit cards... If StreamFab is still lying flat then, I will try again to purchase the Competition.
They're styled as a "project" - they're not a CEO-led licensed business, which is presumably why they're not doing credit card payments at present (they used to, I don't know when that stopped). They may not give refunds, but when they rolled out AS Plus about 9 months after I'd bought the original AS (only Amazon and Netflix), I felt pretty raw that I'd have to buy the damn thing all over again - and they DM'd me and promptly adjusted the price because customer retention is one thing they absolutely get.