MAX download issues ?

jbinkley60

Hi,

From the log file, it's failed directly when downloading the stream video file from Max servier.

Let's check the network connection first.

- Open the video url "https://cf.prd.media.h264.io/d85273c1-f618-4538-85fc-929f89cd4b54/v/1_083b4d/v9.mp4" in your Chrome browser, make sure that the encrypted video can be played back in Chrome (see the attached pic)

- Check the network connection from Windows Command.

BTW, do you have the problem when downloading all of the videos from Max?

If yes, please install teamview on your computer and contact to me via forum message.

Wilson
Wilson.Wang

For me it's failing on everything from MAX since Sunday, even movies and episodes which worked last week..

I looked at my latest set of logs and see this error which seems to occur when things begin to fail:

2024:07:31-19:57:11 0x00005364 [Info]: Catch MPD: https://akm.prd.media.h264.io/r/dash.mpd?f.audioTrack=en-US%7Cprogram&f.videoMaxHeight=540&f.videoMaxWidth=720&r.duration=37.037000&r.keymod=2&r.main=0&r.manifest=d5579327-96f0-45b6-a82b-11273b8114d0%2F4_6bf6b1.mpd&r.origin=cfc%7Cprd-wbd-amer-vod&x-wbd-tenant=beam&x-wbd-user-home-market=amer
2024:07:31-19:57:11 0x00005364 [Info]: Catch MPD invalid.
2024:07:31-19:57:12 0x00003a78 [Info]: Get cak rs: 0
2024:07:31-19:57:12 0x00003a78 [Info]: Quick get all process success.
2024:07:31-19:57:12 0x00003a78 [Info]: Get Processed success .
2024:07:31-19:57:12 0x00003a78 [Info]: QtBatchDownloader constructor
2024:07:31-19:57:12 0x00003a78 [Info]: maxThreadCount : 8
2024:07:31-19:57:12 0x00004a88 [Info]: qEventoop exit
2024:07:31-19:57:12 0x00004a88 [Info]: thread exit.  0x4a88
2024:07:31-19:57:12 0x000045ec [Info]: bComplete break;
2024:07:31-19:57:12 0x000045ec [Info]: download fail 3 (Host akm.prd.media.h264.io not found). (url :https://akm.prd.media.h264.io/fa114409-75fd-4f79-a749-755fbac12b8b/v/2_c95f2b/v13.mp4).

I was able to grab the MPD file and have attached it. I had to change it to a txt file to get it to attach.

The host not found is a red herring. I am able to do an nslookup on it and grab the MPD file via a browser on the same machine.

D:\nslookup akm.prd.media.h264.io
Server: ns.thebinks.com
Address: 192.168.0.5

Non-authoritative answer:
Name: a1830.dscw143.akamai.net
Addresses: 2600:1407:7400:16::17d7:fcd
2600:1407:7400:16::17d7:fc7
2600:1407:7400:16::17d7:fc6
2600:1407:7400:16::17d7:fcb
2600:1407:7400:16::17d7:fc9
23.193.194.81
23.193.194.80
23.193.194.89
23.193.194.87
23.193.194.77
Aliases: akm.prd.media.h264.io
akm.prd.media.h264.io.wbd.edgesuite.net

I am also able to see the https://akm.prd.media.h264.io/fa114409-75fd-4f79-a749-755fbac12b8b/v/2_c95f2b/v13.mp4 file from my Chrome browser on the same machine.

I hope this helps.

Thanks,

Jeff

Germania

I had the same problem:
download fail 3 (Host cf.prd.media.h264.io not found)
although download and playback in the browser worked

And after various tests I can only say that a complete (!)
SF removal and reinstallation helped me.
Now it works with the same USA VPN and even with
previously saved old cookies without logging in again.

Nothing has changed in the SF program folder, so the

problem is either in the reg entries or, as I rather suspect,

in %AppData%\DVDFab\StreamFab

adowEm

I was also having an issue after updating where nothing would work. I then tried updating another computer with the full installer and it worked just fine. On the computer where it didn't work I deleted the log and temp folder as well as the %AppData%\DVDFab folder, uninstalled StreamFab with the "remove configuration" box checked, Reinstalled StreamFab from the full installer, logged in to the service I was interested in, closed StreamFab, and reopened it and it works now. There are still some titles on Max that aren't 1080 for me (The last few episodes of Teen Titans Go S8, Movie Pass Movie Crash, Demolition, etc.) but there are quite a few titles that used to be 720 only that now work in 1080.

jbinkley60

I had the same problem:
download fail 3 (Host cf.prd.media.h264.io not found)
although download and playback in the browser worked

And after various tests I can only say that a complete (!)
SF removal and reinstallation helped me.
Now it works with the same USA VPN and even with
previously saved old cookies without logging in again.

Nothing has changed in the SF program folder, so the

problem is either in the reg entries or, as I rather suspect,

in %AppData%\DVDFab\StreamFab
Germania

Ok, I can confirm that renaming / deleting the %AppData%\Roaming\DVDFab\StreamFab folder, uninstalling and reinstalling StreamFab 6.1.9.1 resolved my issues with MAX. I had previously tried uninstalling/reinstalling StreamFab to no avail. I concur that the AppData folder seems to be the culprit since that is the only thing I did differently this time.

Now to test the other providers. Just an FYI, I always use the off-line installer and have never used the online installer. In this case I had not made any changes prior to this issue beginning on Sunday.

Thanks,

Jeff

zapt

Ok, I can confirm that renaming / deleting the %AppData%\Roaming\DVDFab\StreamFab folder, uninstalling and reinstalling StreamFab 6.1.9.1 resolved my issues with MAX. I had previously tried uninstalling/reinstalling StreamFab to no avail. I concur that the AppData folder seems to be the culprit since that is the only thing I did differently this time. ....

Jeff
jbinkley60

This does indeed work. (I got tired of waiting for an official fix.) I deleted the folder, installed today's release of 6.1.9.2, and Max now works. The only downside is that StreamFab Max informs me that nothing can be downloaded at a greater resolution than 720 because of DRM changes. But at least it works.

If you decide to perform this fix, a word of caution (because I didn't think ahead to what the consequences might be, so I learned the hard way). Not only will you lose your login passwords for each streaming service, but you'll also lose all your settings, queued downloads, and Scheduled downloads. (Your StreamFab license info, on the other hand, will be retained.) Be sure to do the following before deleting the folder:

Launch your current version of StreamFab, open the Scheduled tab, and take screenshots of every scheduled show.
Open the Downloads tab and screenshot any downloads that are in your queue.
Open the Settings menu and screenshot all your settings.

After reinstalling StreamFab, you'll have to recreate everything in 1 -3. It's not a big deal to do so from memory, but easier if you take screenshots before everything vanishes.

Essence85

Still the same error: Error Code: 319. No matter what I delete, it doesn't download anything. Not even from Amazon.
When you start the download, it starts playing the movie (it hasn't done it before) and then it prints the error code.
Anyone have any ideas what I can do? I am from Hungary

october262

Still the same error: Error Code: 319. No matter what I delete, it doesn't download anything. Not even from Amazon.
When you start the download, it starts playing the movie (it hasn't done it before) and then it prints the error code.
Anyone have any ideas what I can do? I am from Hungary

Essence85

are you using a VPN ??

Essence85

No, there is no VPN.

ecsjjgg

The discovery+ content on Max (Sweden) is all in 720p... Please fix this!

jbinkley60

Things with MAX are better than before but twice now I have had a scenario where it stops downloading after an episode and won't go to the next. It just stops and does nothing. Deleting the download task in StreamFab, restarting StreamFab and requeing the episodes to download doesn't resolve the issue. It still just hangs.

After poking around a bit I believe I have found the answer, which may be the same as the prior issues with the MAX errors. Instead of deleting the %AppData%\Roaming\DVDFab\StreamFab folder and reinstalling StreamFab I simply delete the contents of the %AppData%\Roaming\DVDFab\StreamFab\taskdata folder and restart StreamFab. So far that has worked twice to resolve stuck download issues with MAX.

Thanks,

Jeff. .

Essence85

Well, that's all I had here. All this suffering is not worth it. I'm glad if the problem was solved for someone else, not for me at all. Whatever, that's it.

jbinkley60

Well, that's all I had here. All this suffering is not worth it. I'm glad if the problem was solved for someone else, not for me at all. Whatever, that's it.

Essence85

I am not getting the same Error Code: 319 so likely different issues. What version of Streamfab are you running ? I am running 6.1.9.2 but the problems preceded this version.

Jeff

Essence85

6.1.9.2, but even with previous versions, an error code popped up. But what is that about?

Bonde

The discovery+ content on Max (Sweden) is all in 720p... Please fix this!
ecsjjgg

Because the content from discovery+ from the US and EU are not the same they use a different key so if streamfab is getting cached keys from the US version it wont work on EU stuff

Chameleon

I am getting the most 4K from MAX I have ever seen.

Essence85

For example, HP1 and Dune part 1-2 can be downloaded in 4K, but Godzilla x Kong is no longer available. I don't understand it....

jbinkley60

Things with MAX are better than before but twice now I have had a scenario where it stops downloading after an episode and won't go to the next. It just stops and does nothing. Deleting the download task in StreamFab, restarting StreamFab and requeuing the episodes to download doesn't resolve the issue. It still just hangs.

After poking around a bit I believe I have found the answer, which may be the same as the prior issues with the MAX errors. Instead of deleting the %AppData%\Roaming\DVDFab\StreamFab folder and reinstalling StreamFab I simply delete the contents of the %AppData%\Roaming\DVDFab\StreamFab\taskdata folder and restart StreamFab. So far that has worked twice to resolve stuck download issues with MAX.

Thanks,

Jeff. .
jbinkley60

Just an FYI I had this happen a third time today. I was downloading an entire season with 22 episodes. The first 19 downloaded and then StreamFab hung and wouldn't analyze episodes 20-22. It just sat there. Deleting the task, restarting StreamFab and queuing it up new again from Max did not work.

So I deleted the contents of the %AppData%\Roaming\DVDFab\StreamFab\taskdata folder and restarted StreamFab. I then queued episodes 20-22 up again and everything went fine.

Thanks,

Jeff

remmy90

House of Dragon only 720p for S02E08 is everyone else seeing the same thing

zapt

House of Dragon only 720p for S02E08 is everyone else seeing the same thing
remmy90

Yes, 720 for S02E08, as well as for S02E08 for The House That Dragos Built. I'm in the U.S.

jbinkley60

House of Dragon only 720p for S02E08 is everyone else seeing the same thing
remmy90

Yes. I am getting 720P for both H264 and H265. Also prior episodes of season 2 which downloaded at 2160P last week are back to 720P.

Jeff

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