Mac users get a very poor deal.
We pay the same price but get 43 services rather than 49 and it frequently takes weeks extra between updates.
Currently netflix is broken, my mac version is 6.1.9.8 - I was promised it would be updated that week (24th September), it wasn't and then they all went on holiday for a week.
I got a response on the 8th October when they got back from their jollies, I was asking about the update:
“Hello, not yet, please kindly wait, thanks.”
The Windows version is 6.2.0.0 and dated 26th September.
At the bottom of the app page it states '50+ updates per year'. Maybe for Windows, but for Mac users we will be lucky to hit double figures!!
It's very expensive, the fact that you can't have one of your licenses be for Windows in a VM is just ridiculous, that would at least help. No Mac user is going to spend yet another £200 - £300 just to be able to use it in a VM - and only while we wait for them to honour us with an update that has been out for Windows for some time.
For me support's response is usually one of these:
- wait for the next release (can be weeks).
- delete a couple of folders and try again (seldom, if ever, works).
- fully uninstall and re-install (never helped).
- subscribe and pay us a lot of money on a regular basis then you can use the windows version until (if) we can be bothered to update the Mac version.
- similar to the last one, buy the windows version. At least that would just be a one off cost, but a very high one.
It is great software, when it works, which for Mac users is becoming less and less often. I couldn't recommend it at all. There is no way I would contemplate a subscription, they are way too expensive in the long run which is why companies push them. It also becomes all too easy to lose track of what your monthly costs are and if I subscribed to everything that is foisted on me it would be costing me a small fortune. For me, if it is a subscription then I look elsewhere and don’t even consider it. That’s why I bought the lifetime option. I can budget for that.
There is an option to buy 3 extra licenses, but unfortunately that is for the same version i.e. Macintosh. If they made one simple change and gave me the option to buy a 3-computer license for
EITHER Mac or Windows at $29.99 then I would do it and be very happy. What is the problem there? No one who has just spent hundreds of pounds on one version would then spend hundreds of pounds on the other, BUT, there are quite a few people who would spend $30 to be able to use it on an alternate platform, that would benefit StreamFab with the reduction in support tickets from Mac users moaning about updates and also generate a decent revenue without actually costing them
anything.
I am on an intel iMac which is stuck on Monterey so presumably at some point I will lose even the current poor level of updates.
Maybe my best solution would be to transfer my licenses to Windows and buy a cheap windows laptop.
