Downloads won't play

artsunlimited

I'm trying to download episodes of 48 Hours on Pluto with v. 6.2.0.4., and while the download process seems to be fine, the remux portion looks like it's making several passes rather than a steady progression, and the file doesn't have a thumbnail and is unplayable in anything but VLC.

SF log and mediainfo attached - anyone have any idea what's going on?

48 hours S19E39 info.txt
StreamFab.log

Germania

> SF log and mediainfo attached

please only "Upload Attachments" - not insert
so I've no access without manually change the url ..

Mediainfo looks fine - testing myself ..

Germania

Video Segment 95 is missing - so the file is corrupt

[code][Critical]: QtDownloadTask::onError : errorString :Error transferring https://siloh-ns1.plutotv.net/c6009f_pluto/clip/6125215be4122100137c34da_A_Shot_in_the_Dark/720p/20230605_091649/dash/185587-809410/video/480p-1600/00095.m4s - server replied: Service Unavailable, code : 403, _code :403, filename :C:/Users/ ... /Documents/DVDFab/StreamFab/Temp/outputTemp/PlutoTV/2024_11_09_03_52_24_6125215ce4122100137c34df_video1.mp4.tmp/in_the_Dark_720p_20230605_091649_dash_185587-809410_video_480p-1600_00095.m4s.tmp_tmp[/code]

Germania

No errors for me - no Critical in log (VPN NYC)

artsunlimited

> SF log and mediainfo attached

please only "Upload Attachments" - not insert
so I've no access without manually change the url ..

Mediainfo looks fine - testing myself ..
Germania

Uploaded log attached - sorry about that.

Video Segment 95 is missing - so the file is corrupt

All my downloads for this series now have the same result. This is with a clean install of 6.2.0.4. as well as v. 6.2.0.1. on two different laptops. If you can get a successful download it indicates it's a "me" issue, but I don't see how to remedy it.

Germania

Yes, it's the same segment again - possibly an error at Pluto (not SF)

Try a different bit rate/resolution ..
.. I tested the maximum error-free and now your selection ..

artsunlimited

Yes, it's the same segment again - possibly an error at Pluto (not SF)

Try a different bit rate/resolution ..
.. I tested the maximum error-free and now your selection ..
Germania

Nope, same result on three different resolutions for three different episodes.

Germania

Tried your selection 480p 1902 (real 1600) twice -> no errors

So perhaps the pluto error is only in your location (other Content Delivery region)

try to dl your missing segment here (works4me) and/or use vpn server in NY

artsunlimited

Tried your selection 480p 1902 (real 1600) twice -> no errors

So perhaps the pluto error is only in your location (other Content Delivery region)

try to dl your missing segment here (works4me) and/or use vpn server in NY
Germania

Thanks so much for all your attempts on this - just one more thing, would you explain what you mean by "dl your missing segment"? I'm totally lost as to how the link would be helpful.

Germania

would you explain what you mean by "dl your missing segment"? I'm totally lost as to how the link would be helpful.
artsunlimited

I was a bit distracted today ..
.. I thought 404 not found, but it was 403 Forbidden
So I can't say why only this segment repeatly fails for you and not for me

Theoretically, it should be possible to save the segment (here) with rightclick
and "Save link as..." and put the segment with the name from the log
during the download into the corresponding Temp\outputTemp\.. directory
(you see example directory name and the needed filename at end in code from #3)

I can't test this theory without any errors with 3 tested resolutions for s19e39

Chameleon

I have no issues with Pluto plays just fine, downloads fast and its all good

I sent you a PM- @artsunlimited

artsunlimited

I have no issues with Pluto plays just fine, downloads fast and its all good

I sent you a PM- @artsunlimited
Chameleon

Ugh, Pluto hates me on both laptops, and I have no idea why. Thanks for checking.

Germania

Ugh, Pluto hates me on both laptops, and I have no idea why.
artsunlimited

Have you tested with other vpn region?

Otherwise I think it's easier for you to use Pluto DRM free ..
.. for example with yt-dlp to get s19e39 with Nominal bit rate 1600
[code]yt-dlp -N 5 http://silo-hybrik.pluto.tv.s3.amazonaws.com/c6009f_pluto/clip/6125215be4122100137c34da_A_Shot_in_the_Dark/720p/20210824_094203/hls/0-end/hls_1600.m3u8[/code]

Chameleon

Ugh, Pluto hates me on both laptops, and I have no idea why. Thanks for checking.
artsunlimited

I was chatting with Pluto, and he said very nice things about you. I do not think he hates you at all. In fact, he thinks you just need to fix some settings, and you will be fine, and you and Pluto will be friends once again. :rolleyes:

artsunlimited

Have you tested with other vpn region?

Otherwise I think it's easier for you to use Pluto DRM free ..
.. for example with yt-dlp to get s19e39 with Nominal bit rate 1600
[code]yt-dlp -N 5 http://silo-hybrik.pluto.tv.s3.amazonaws.com/c6009f_pluto/clip/6125215be4122100137c34da_A_Shot_in_the_Dark/720p/20210824_094203/hls/0-end/hls_1600.m3u8[/code]
Germania

I'm not currently subscribed to a VPN outside of Norton, and as @Chameleon is in my area and very kindly ran a test, I know it's not a regional issue - I'll try yt.dip in future, thanks for the suggestion!

Since I was able to play the file in VLC, I ran it through my converter and got what I needed this time. I appreciate all the effort you put into this and the time you took, it was very considerate of you!

artsunlimited

I was chatting with Pluto, and he said very nice things about you. I do not think he hates you at all. In fact, he thinks you just need to fix some settings, and you will be fine, and you and Pluto will be friends once again. :rolleyes:
Chameleon

Ah, but which settings? LOL, Pluto needs to stop playing so hard to get, what in hades is he thinking? ;)

(Seriously, thanks for running a check on your already-compromised weekend - it's much appreciated and hella nice of you.)