cannot get SF 6.2.04 to work

darth_ep1

I'm using Parallels to run Windows 11 on a Mac (doing this, because Mac-Updates for SF are rare und delayed all the time. "latest" version 6.1.9.8 is now :().

SF 6.1.9.9 runs fine, without any Problems, in the Paralles-Mac-Win11 environemt.

But I failed to get SF 6.2.0.4 working. The installation process runs fine, and the application fires up succesfully, but as soon as I try to select "Amazon" to get to the login-window for amazon, SF crashes instantly.

I tried to "uninstall" SF 6.1.9.9 and clear the cache, and reinstall SF 6.2.0.4. Same reult.

I even tried on a "fresh copy" of Win 11, where SF never was installed bevore, same behaviour.... ...SF starts and seems to be "up and running", but no way to log into amazon, this causes a crash, even before I have a chance to log in at amazon. :confused:

I tried the "full installer" (streamfab_x64_6204.exe) as well as the online installer (streamfab_online_6204.exe), same result. :o

Anyone has a clue? As far as I read the forum, others managed to get SF 6.2.0.4 running and to do downloads.... ....I have no idea what I missed.

Logfile is attached.

Stan001

/I can't speak for Parallels to run Windows 11 on a Mac.
A true Windows 10 or 11 computer with a new installation of Windows 11, I can only say make sure you have all the updates.
If Amazon in SF was causing crashes, there would be hundreds of posts. Not that I am saying Amazon works 100%.

Really off the wall, but it might be a location issue, in the USA Win11Pro fully up to date, and I see no crashing issues.
I don't know if possibly SF maybe requires some extra runtimes under Win11 or anything, but I think it would say, but then again it is SF.
Also, maybe check the streamfab.log, you never know it might point to something, even crashing. You could check the other logs as well.

Most people only now do the offline installer. And if an older version exists, uninstall using streamfab uninstall, and then install again.
I Always use the 64x version (here).

Location of temp and log files.

%HOMEPATH%/Documents/DVDFab/StreamFab/Temp

%HOMEPATH%/Documents/DVDFab/StreamFab/log

october262

I'm using Parallels to run Windows 11 on a Mac (doing this, because Mac-Updates for SF are rare und delayed all the time. "latest" version 6.1.9.8 is now :().

SF 6.1.9.9 runs fine, without any Problems, in the Paralles-Mac-Win11 environemt.

But I failed to get SF 6.2.0.4 working. The installation process runs fine, and the application fires up succesfully, but as soon as I try to select "Amazon" to get to the login-window for amazon, SF crashes instantly.

I tried to "uninstall" SF 6.1.9.9 and clear the cache, and reinstall SF 6.2.0.4. Same reult.

I even tried on a "fresh copy" of Win 11, where SF never was installed bevore, same behaviour.... ...SF starts and seems to be "up and running", but no way to log into amazon, this causes a crash, even before I have a chance to log in at amazon. :confused:

I tried the "full installer" (streamfab_x64_6204.exe) as well as the online installer (streamfab_online_6204.exe), same result. :o

Anyone has a clue? As far as I read the forum, others managed to get SF 6.2.0.4 running and to do downloads.... ....I have no idea what I missed.

Logfile is attached.

darth_ep1

does Amazon not work in SF 6.1.9.9 ??

Germania

I could imagine that it is related to the browser (CEF) update.
According to this, it should work up to 6201, but not from 6202 onwards.

does Amazon not work in SF 6.1.9.9 ??
october262

After the amazon website change analyze fails (info)
so you need fix the script => info
(your source - thx again)

AGuyWithAComputer

Your issue may depend on if your Mac has an Intel CPU or the Apple silicon CPU. Apple's CPU is technically an Arm processor. Windows 11 supports Arm, but this program is a x86 or x64 which would need to run on an Intel CPU and probably won't run right if at all otherwise.

darth_ep1

make sure you have all the updates

yes, I do have all the Win 11 updates, ensured to be safe at that...

check the streamfab.log

Yes, I tried to check the logfile, but I didn't find anything that gave me a clue, therefore, I posted it here.

Most people only now do the offline installer. And if an older version exists, uninstall using streamfab uninstall, and then install again.
I Always use the 64x version

exactly, I only uset the offline installer since I failed with "update" and "online" installer. First, I deinstall (with the "uninstaller") the old Version of SF and then do an install with the offline installer (x64) of SF. This worked up to SF 6.1.9.9. - 6.2.0.4 installs without any probs, but failes to log into amazon. :(

does Amazon not work in SF 6.1.9.9 ??

as stated above, Amazon works ok with SF 6.1.9.9, I can login and start downloads (which sometimes fails due to the outdated SF 6.1.9.9), using SF 6.2.0.4, I cant even log into amazon, SF crashes instantly....

After the amazon website change analyze fails (info)
so you need fix the script => info

I will take a look at that, tanks.

Your issue may depend on if your Mac has an Intel CPU or the Apple silicon CPU.

I don't think this is the issue. The Paralles-People do a great job, and all Windows X64 Applications run without any problem in this environment, even SF up to 6.1.9.9 did, and SF 6.2.0.4 starts up, but fails to log into amazon... :(

Stan001

darth_ep1, sorry, I can only make guesses. I was going to load up a new Win11pro install in a VM, but have not had the time.
So can only say Amazon does not seem to have that issue on my current Win11Pro system.
I even can use SF with malwarebytes, it's always so crazy why some have an issue and others don't.
A clean installation of Win11 you would think would work better updated than a system like mine which I think has over 2 years (might even be longer) use of installs of not only SF but numerous other software, yet no SF crashes.
Yes, Amazon has some issues, but have not seen a crashing issue.

One other thought, although most times not always so helpful in the info it gives, you could check Windows 'Event Viewer' to see if it's logging the event and if anything can be made of the sometimes cryptic info that it gives on programs that crash. It 99% of the time does make some type of log when programs crash and then can be viewed in the Windows 'Event Viewer'.

darth_ep1

A clean installation of Win11 you would think would work better

At least, Germania advised to use "clean and fresh" Win11 Installations, in case of installation issues with SF. So I did, but it didn't help....

It 99% of the time does make some type of log when programs crash and then can be viewed in the Windows 'Event Viewer'.

Thx. I will have to ask a friend of mine to take a look at that. I'm not very good at Windows (trying to avoid it, as far as possible), more an "Apple-Man" (since 1984) and experienced in running Ubtuntu Servers....

darth_ep1

ok, did some "version testing" today.

I started with a working copy of Win11 having SF6.1.9.9 installed - and then ran through the "upgrade-path", upgrading one Version after the other, always using the "uninstall" first and the the x64 "offline"-full-installer of the next version.

Here is my experience:

SF 6.1.9.9 -> SF starts up, amazon login screen works
SF 6.2.0.0 -> SF does NOT start up, closes without error message
SF 6.2.0.1 -> SF starts up, amazon login screen works
SF 6.2.0.2 -> SF starts up, amazon login screen works
SF 6.2.0.3 -> SF starts up, amazon login screen works
SF 6.2.0.4 -> SF starts up, but crashes as soon as I try to open the amazon login-screen (this can be reproduced)

This doesn't look to me as if the problem is with my windows installation...?

Wilson.Wang

Hi,

2024:11:08-19:14:16 0x00000880 [Info]: Src: "C:/Program Files/DVDFab/StreamFab/YouTubeDL"
2024:11:08-19:14:16 0x00000880 [Info]: Dest: "C:/Users/XXX/AppData/Roaming/DVDFab/StreamFab/YoutubeDL"
2024:11:08-19:14:16 0x00000880 [Info]: ProductPathSelectWidget, space is unavailable, path : "//Mac/Home/Documents/DVDFab/StreamFab/Log"
2024:11:08-19:14:16 0x00000880 [Info]: ProductPathSelectWidget, space is unavailable, path : "//Mac/Home/Documents/DVDFab/StreamFab/Temp"
2024:11:08-19:14:16 0x00000880 [Info]: ProductPathSelectWidget, space is unavailable, path : "//Mac/Home/Documents/DVDFab/StreamFab/Output"
2024:11:08-19:14:16 0x00000880 [Info]: sfcookie: tmpchange - "//Mac/Home/Documents/DVDFab/StreamFab/Temp" -

From the log files, it seems like that it's crashed when trying to write the cookie files to your HDD disk.

I don't use Parallels before, but I think that the temp, log, output path should be the like this when running Windows via Parallels, C:/Users/XXX/Documents/DVDFab/StreamFab/Temp

Please check it in StreamFab Common Settings, Documents directory free space or the settings of Parallels.

Wilson

darth_ep1

The path "//Mac/Home/Documents/DVDFab/StreamFab/Log" points to a directorty that has 96GB of free space, therefore I do not understand the "space is unavailabe" message. :confused:

The "C" Drive shows 218GB availabe.... ...weird.

I will try to seperate the two "worlds" Mac/PC in means of shared HD space and see if that helps. Didn't have any issues like that till SF 6.2.0.4...

:confused:

darth_ep1

C Drive space available... ...no idea where the "space unavailabe" message comes from.

darth_ep1

ok, I now habe seperated the two worlds "Mac and Windows" running on Parallels VM. Win11 now has no whatsoever access to any Mac devices and vice versa.

Nevertheless, SF 6.2.0.4 still crashes when I try to open an amazon-Tab.

In the logfile, I can see a "Segmentation fault" error message. (logfile attached).

Any ideas on that? I'm still clueless..... .....trying to hunt this down for more than a week now.... :( [ATTACH]n454141[/ATTACH]

october262

ok, I now habe seperated the two worlds "Mac and Windows" running on Parallels VM. Win11 now has no whatsoever access to any Mac devices and vice versa.

Nevertheless, SF 6.2.0.4 still crashes when I try to open an amazon-Tab.

In the logfile, I can see a "Segmentation fault" error message. (logfile attached).

Any ideas on that? I'm still clueless..... .....trying to hunt this down for more than a week now.... :( [ATTACH]n454141[/ATTACH]
darth_ep1

do other services like Netflix & hulu crash also or is it just with amazon ??

Germania

In the logfile, I can see a "Segmentation fault" error message.
darth_ep1

Looks like "Segmentation fault" is a Parallels problem

for example #7 in VM is shutting down. Not by request

So try update Parallels

darth_ep1

Thanks, Germania (Danke Dir für den Hinweis), but there are no updates available, as far as I can see, I'm on the latest Version... :(

Still clueless..... :(

Germania

I never used Mac .. only thought out loud:

VMware Fusion Pro: Now Available Free for Personal Use

darth_ep1

I never used Mac

...then you missed something. ;-)

I'll now focus in SF 6.2.0.5, as ist was released yesterday. I hope the problem is gone wtih this version.....?

Mac updates are rare.... ....this is why I use VMs of Win11. Worked nicely so far, till V6.0.24 came up. :(

darth_ep1

Installed SF 6.2.0.5 now on my Parallels VM - when opening the amazon-tab, SF is NOT crashing like SF 6.2.0.4 did.

Therfore, I assume that there was a bug in SF 6.2.0.4 that was fixed in SF 6.2.0.5 - and it had no relation to the Paralles enviorment(?).

Curios to see if SF 6.2.0.5 will do downloads the way I'd like to see.... :cool:(?)

AGuyWithAComputer

It seems that you are redirecting a folder from your Mac into the Windows VM. Go into settings of SF and point it to a folder on the C drive of the VM, not your Mac. Something like this, but to your C drive. Don't use your Documents folder, Parallels may be redirecting it to your Mac's Documents folder.